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Benyoub  Oussama, Réceptionniste D'établissement Hôtelier

Benyoub Oussama

Réceptionniste D'établissement Hôtelier·hotel ibis

Algeria

Bachelor's degree, Second-year Law student

Work experience

Total years of experience: 3 years, 9 months

Réceptionniste D'établissement Hôtelier

September 2022 - Present

hotel ibis

Tlemcen, Algeria

September 2022 - Present

Responsible for guest check-in and check-out, handling reservations, answering phone calls, providing customer service, managing payments, and assisting guests with their requests. Experienced in using Opera PMS for reservations, room management, and front desk operations. Worked both day and night shifts while ensuring smooth hotel operations and professional guest service.

Company industry:
Hospitality & Accomodation

Education

Faculty of Law tlemcen- algeria

September 2024

September 2024

Bachelor's degree, Second-year Law student

Algeria

GPA (rating): Good

GPA (rating): Good

I am currently a second-year student at the Faculty of Law, studying law.

Institute of Hotel Management and Tourism

March 2022

March 2022

Diploma, Hotel and Tourism Management

Algeria

Skills

Customer service skills
Expert
Customer service skills
Expert
Customer Care
Expert
Customer Care
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Customer Loyalty
Expert
Customer Loyalty
Expert
Customer Events
Expert
Customer Events
Expert
Secretarial
Expert
Secretarial
Expert
Customer Service
Expert
Customer Service
Expert
Front Office
Expert
Front Office
Expert
Receptionist
Expert
Receptionist
Expert

Languages

English

Intermediate

French

Intermediate

Arabic

Native Speaker

Training and Certifications

Certifications
Higher Technician in Hospitality and Tourism
National Institute of Specialized Training in Traditional Crafts, Hospitality, and Tourism
Nov 2022
Show credentials

Hobbies and interests

traveling sports readinh

I enjoy reading, traveling, learning new skills, and playing sports. I like working with people and improving my communication skills