حمدان البقمي

Interact with customers in person, social media or by telephone to provide information about products, services or prices take or enter orders, service tickets, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate actions were made to resolve customers
tickets, complaints, problems and inquiries.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions and update it in the company system.

Resolve customers service or billing complaints by performing activities such as, refunding money, or adjusting bills, instalments and official letters.

Complete contract forms, prepare change of address records, or issue service discontinuance orders. In the company system.

Deliver prepared sales talks, reading from scripts or explain directly describing products or services, to persuade potential customers to purchase a product or service.

Listen to customer service calls for evaluation & raise the service level.

Prepare the weekly & monthly Customer service report and aligned it with the required KPIs.

Send any requested customer official letter or contract via delivery services.

Follow up and resolve any customer related ticket pending with ( Legal, Finniance, collection and Sales ).

Total Duration1 yr 2 mos
TitleCustomer Service Representative
Full-time
Dates Employed Dec 2018 - May 2019
Employment Duration6 mos
LocationRiyadh, Saudi Arabia
Explain and promote all the center services and packages to the clients.
Arranging all the center partnerships with the governmental and private sectors.
Provide field tours to the customers or the potential clients.
Update all the customers data into the center database in regular basis.
Deal & resolve all customers complaints and inquiries.
Answering customers calls & reply to their inquiries on social media.
Coordinating the center events & activities.

TitleCustomer Service Supervisor
Full-time
Dates EmployedMay 2019 - Jan 2020
Employment Duration9 mos
LocationRiyadh, Saudi Arabia
Monitoring all the Customer service daily activities.
Prepare the monthly shifts schedule for the customer service employees.
Assign and follow up the completion of tasks for the customer service employees.
Orients and train the customer service new employees.
Arranging all the needed supplies for the center on monthly basis.
Manage the center social medial ( content, promotions, designs and reply to the customers ).
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Customer Service Representative
Company NameLe Full-time
Dates EmployedJan 2018 - Dec 2018
Employment Duration12 mos
LocationRiyadh, Saudi Arabia
Explain and promote all the center services and packages to the clients.
Provide field tours to the customers or the potential clients.
Arrange and organize all customers reservations and appointments.
Update all the customers data into the center database in regular basis.
Deal & resolve all customers complaints and inquiries.
Answering customers calls & reply to their inquiries on social media.
Prepare the customer service, Sales and events monthly report.
Coordinating the center events & activities.
Train & provide drawing courses to the customers.