Bernadette Alcaraz

Developed and disseminated press releases, news articles, feature
stories, and official publications.
Prepared interview briefers, talking points, speeches, and
communication materials for agency officials.
Managed the production of newsletters, annual reports, IEC
materials, brochures, and infographics.
Administered website content and managed the agencys social
media platforms to enhance public engagement.
Responded to public inquiries through phone, email, and walk-in
assistance, ensuring timely and accurate information dissemination.
Provided secretariat support for meetings, learning sessions, and
agency activities, including documentation and minutes
preparation.
Conducted photo and video coverage of official events and produced
post-event communication materials.
Maintained and organized the agencys digital multimedia and
photo archives.
Developed and implemented communication plans, advocacy
campaigns, and media promotions on wages and productivity.
Coordinated with internal and external stakeholders to ensure
consistent, accurate, and effective public information and media
relations.

Covered beats assignments for key city government offices, and
performed other special assignments.
Wrote press releases, news articles, and feature stories for media
distribution and the Makati Mirror publication.
Drafted speeches, messages, official correspondence, and responses
on behalf of the Mayor, Vice Mayor, City Administrator, and other city
officials.
Developed media advisories, public information materials, and
content for the My Makati website and social media platforms.
Produced multimedia content, including photography, videography,
video editing, and short-form social media content (TikTok and
Facebook).
Planned, coordinated, and provided media coverage for city
programs, special events, press conferences, public hearings, and
official ceremonies.
Conducted interviews, research, and community profiling to support
public information campaigns and government initiatives.
Monitored, recorded, and transcribed media interviews, council
sessions, and other official proceedings for documentation and
archival purposes.
Edited articles, publications, and information, education, and
communication (IEC) materials for print and digital dissemination.
Coordinated with media representatives, government offices, and
stakeholders to ensure accurate, timely, and effective public
communication and event execution.

Supported the full-cycle recruitment process, from job posting and
candidate sourcing to onboarding coordination.
Screened resumes and scheduled interviews with hiring managers
and applicants.
Coordinated candidate communications, interview logistics, and
recruitment timelines.
Maintained and updated recruitment databases, applicant tracking
records, and hiring documentation.
Prepared employment documents, interview reports, and
recruitment-related correspondence.
Collaborated with hiring managers to support staffing requirements
across various departments.
Assisted in implementing recruitment strategies to attract qualified
candidates and improve hiring efficiency.
Ensured the accuracy, confidentiality, and organization of HR and
recruitment records.
Monitored recruitment progress and provided regular updates to
internal stakeholders.

Provided technical support to customers of a Canadian
telecommunications service provider via phone and online channels.
Diagnosed and resolved technical issues related to internet,
television, landline, and mobile services.
Guided customers through troubleshooting procedures to restore
service and resolve connectivity issues.
Handled customer complaints professionally while ensuring a
positive customer experience.
Documented customer interactions, technical concerns, and
resolutions in the companys CRM system.
Escalated complex technical issues to higher-level support teams
when necessary.
Educated customers on products, services, billing inquiries, and self
service troubleshooting options.
Maintained compliance with company policies, service-level
agreements (SLAs), and quality assurance standards.
Achieved performance targets for customer satisfaction, first-call
resolution, productivity, and average handling time.
Collaborated with technical support teams and supervisors to ensure
timely issue resolution and continuous service improvement.