Bernadette Gomez

I am working as a Sr. Recruitment Specialist. Currently, the company is providing delivery riders to Talabat, Carriage, Deliveroo, etc., and my work is to recruit these drivers fro their countries. I went on recruitment trip to Ugandan and Kenya to supervise the hiring of these drivers. I am also in charge of their orientation and onboarding. On the other hand, I also function as an Executive Assistant of the Deputy CEO.

• Maintains the work structure by updating job requirements and job descriptions for all positions.
• Maintains organization staff by establishing a recruiting, testing, and interviewing program; counseling managers on candidate selection; conducting and analyzing exit interviews; recommending changes.
• Prepares employees for assignments by establishing and conducting orientation and training programs.
• Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions.
• Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors.
• Maintains employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends; recommending benefit programs to management; directing the processing of benefit claims; obtaining and evaluating benefit contract bids; awarding benefit contracts; designing and conducting educational programs on benefit programs.
• Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.
• Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.
• Completes human resource operational requirements by scheduling and assigning employees; following up on work results.
• Maintains human resource staff by recruiting, selecting, orienting, and training employees.
• Coordinates the activities required to meet these quality standards.
• Monitors and advises on the performance of the quality management system, produce data and report on performance, measuring against set standards.
• Liaises with other managers and staff throughout the organization to ensure that the quality management system is functioning properly. Where appropriate, they advise on changes and how to implement them and provide training, tools and techniques to enable others to achieve quality standards.
• Devising and establishing a company's quality procedures, standards and specifications;
• Reviewing customer requirements and making sure they are met;
• Working with purchasing staff to establish quality requirements from external suppliers;
• Setting standards for quality as well as health and safety;
• Making sure that manufacturing or production processes meet international and national standards;
• Looking at ways to reduce waste and increase efficiency;
• Defining quality procedures in conjunction with operating staff;
• Setting up and maintaining controls and documentation procedures;

• Formulation of HR strategy aligned to business
• Ensuring the organization structure is aligned and suitably staffed
• Designing and implementation of new and/or existing HR policies and systems aimed at attracting, motivating and retaining talent
• Controlling HR costs to derive maximum benefit
• Ensures systems and processes support the Company strategy appropriate staff member.
• Facilitates the development of appropriate organization structures with clearly defined roles and responsibilities and manpower requirements
• Plans for headcount to staff the positions based on requirements
• Tracks staff movement, attrition and vacancies and ensures vacancies are filled within stipulated time using the most effective and cost efficient method and sources
• Initiates and participates in the selection process to select the most suitable
Internal / external candidates for all positions
• Formulates policies related to people management, attraction, deployment and development to build a positive and performance-oriented culture in the Company
• Monitors the execution of well-planned induction programmes to enable the new employees reach productivity levels faster
• Identifies critical employee training needs across the Company, designs the annual training calendar, supervises its execution and monitors the effectiveness of training

 Researches and analyzes recruitment opportunities and resources.
 Providing a recruitment plan for areas of responsibility.
 Providing interview with candidates by phone and face to face in accordance with company policy.
 Effectively screens applicants, selects best qualified and presents to hiring manager a short list.
 Provide effective advertising strategies in accordance with guidelines set by the recruitment.
 Manage contracts with recruitment agencies (cost control, invoices, meetings and etc.).
 Collaborates with hiring managers in advance of open positions to understand staffing needs and develop effective, ongoing recruitment strategies.
 Effective communicate and coordinate interview with line manager and participate recruiter on technical interview.
 Planning Recruitment activities for the month based on staffing requests.
 Preparing monthly recruitment report to HR Head.
 Acts as a consultant to line managers on the implementation of company's policy and procedures.
 Helps establish and maintain good relationships between employers and employees.
 Assists in the resolution of specific disciplinary or grievance cases, including acting as an arbiter between the employee and line manager.
 Carries out formal consultation procedures on a variety of issues as required by law.
Advising others on the proper procedures for carrying out negotiations and on the special regulations relating to employment and salary agreements
 Negotiating with line managers on issues relating to pay and working condition
 Provides accurate advice on issues arising from employment contracts and legislation

 Acts as a consultant to line managers on the implementation of company’s policy and procedures.
 Acts as HR Business Partner in the absence of the Support Officer.
 Helps establish and maintain good relationships between employers and employees.
 Assists in the resolution of specific disciplinary or grievance cases, including acting as an arbiter between the employee and line manager.
 Carries out formal consultation procedures on a variety of issues as required by law.
Advising others on the proper procedures for carrying out negotiations and on the special regulations relating to employment and salary agreements
 Negotiating with line managers on issues relating to pay and working condition
 Provides accurate advice on issues arising from employment contracts and legislation
 Helps in preparing staff handbooks to ensure that the workforce is aware of company policies ensuring that grievance handling and disciplinary proceedings are carried out in line with company policy and national legislation(Kuwait Labor Law)
 Helps to design, plan and implement R&R activities for inter - departments
 Provide logistical and material support for bonding activities in a department or branch.
 Recommends ER programs and programs for approval, implement and administer ER programs for fostering inter-employee and labor-management relationships.
 Acts as QA for investigations conducted by the Business Support Officers; if unsatisfactory, will conduct the separate investigation for submission to the HR Director.
 Conducts Exit Interviews for employees who have tendered their resignations
 Creates reports based from the data earned during exit interviews and grievances.
 Acts as Editor-in-Chief of the Newsletter

 Answer customer queries and resolve problems in a professional, courteous manner.
 Provides information on Wataniya Telecom products and services and refers queries which
are beyond knowledge or technical expertise to Help Desk.
 Sell Wataniya Telecom products and services and take the opportunity to up-sell, where
possible to meet sales targets and objectives.
 Receive payments and issue receipts for sale items and outstanding accounts, ensuring
accuracy of transactions and correctness of data input to the financial system.
 Follows procedure to activate lines and services ensuring minimal delays in order to meet
subscriber expectations.
 Provide subscriber feedback information on issues and concerns about procedures and
products to improve customer service
 Attend all required training courses and maintains up to date knowledge of products,
services, systems and work processes necessary to do the job.

 Identifies training and development needs within an organisation through TNAs, job analysis, appraisal schemes and regular consultation with Operations Manager and Team Leaders
Serves as the Recruitment in charge in hiring new agents.
 designs and develops training and development programmes based on both the project’s needs
 Works in a team to produce programmes that are satisfactory to all relevant parties in an account
 Conducts appraisals;
 Creates individual learning plans;
 Produces training materials for in-house courses;
 Manages the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organisation;
 Monitors and reviews the progress of trainees through questionnaires and discussions with team leaders
 Ensures that statutory training requirements are met;
 Evaluates training and development programmes;
 Amends and revises programmes as necessary, in order to adapt to the changes that occur in the work environment;
 Helps team leaders and trainers solve specific training problems, either on a one-to-one basis or in groups;

 Identifies training and development needs within an organisation through TNAs, job analysis, appraisal schemes and regular consultation with Operations Manager and Team Leaders \n designs and develops training and development programmes based on both the project’s needs \n Works in a team to produce programmes that are satisfactory to all relevant parties in an account \n Conducts appraisals; \n Creates individual learning plans; \n Produces training materials for in-house courses; \n Manages the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organisation; \n Monitors and reviews the progress of trainees through questionnaires and discussions with team leaders \n Ensures that statutory training requirements are met; \n Evaluates training and development programmes;

 Identifies training and development needs within an organisation through TNAs, job analysis, appraisal schemes and regular consultation with Operations Manager and Team Leaders
 designs and develops training and development programmes based on both the project’s needs
Shortlists applicants to undergo training by the BPO.
 Works in a team to produce programmes that are satisfactory to all relevant parties in an account
 Conducts appraisals;
 Creates individual learning plans;
 Produces training materials for in-house courses;
 Manages the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organisation;
 Monitors and reviews the progress of trainees through questionnaires and discussions with team leaders
 Ensures that statutory training requirements are met;
 Evaluates training and development programmes;
 Amends and revises programmes as necessary, in order to adapt to the changes that occur in the work environment;
 Helps team leaders and trainers solve specific training problems, either on a one-to-one basis or in groups;