IT Engineer
High Spirits - ADNH | Uniglobe Holding
Total years of experience :5 years, 4 Months
Led successful ERP system implementations, optimizing performance and efficiency resulting in substantial ROI and profit margin increases. Oversaw end to end client infrastructure deployment reducing downtime and boosting overall productivity. Collaborated in a rapid-response team, resolving escalated application issues within 24 to 48 hours for uninterrupted business operations. Implemented a robust disaster recovery solution, reducing downtime and enabling swift application recovery. Served as the main escalation point for the help desk ticketing system, achieving a 95 percentage issue resolution rate. Provided adept technical support for Focus 8 and Right ERP and web-based applications, analyzing, diagnosing, and escalating issues as needed. Optimized Point of Sales and ERP applications, focusing on Inventory Accounting, and Finance modules. Managed deployment and maintenance of company IT assets, ensuring adherence to best practices. Demonstrated precision in resolving software issues, achieving 100 accuracy rate with zero downtime. Proposed and implemented a comprehensive reporting framework for enhanced infrastructure evaluation and strategy implementation.
Key contributor to a 20 perc efficiency boost via successful implementation of a cutting-edge software package and new workflow. Mentored teams and clients, ensuring a 99.9 perc uptime by meticulously executing releases, upgrades, and patches under change management protocols. Developed and maintained comprehensive documentation, acting as a liaison with clients for planning and executing technical tasks. Skilled in repairing and installing various automation equipment. Provided adept software support for Focus 7, 8, Right ERP, and web-based applications, troubleshooting and resolving user-reported issues. Investigated and swiftly resolved software bugs, reducing first call resolution time by 50 perc and increasing customer satisfaction by 20 perc
Adept in analytical problem-solving, designing, creating, and rigorously testing software solutions. Ensured seamless third-party software integration with ERP systems and managed WD QNAP systems, implementing backup procedures. Resolved network and telecommunication issues for uninterrupted operations. Evaluated end-users\' needs, devising innovative technical solutions. Configured and administered IP TVs for optimal functionality. Provided comprehensive ERP support, particularly focusing on critical modules. Proactively monitored and managed network and system performance. Maintained detailed logs for future reference and continuous improvement. Spearheaded backup, recovery, and continuity process definition and implementation, overseeing infrastructure management for uninterrupted operation
Executed system configurations and security upgrades, enhancing performance and ensuring data integrity. Managed CCTV systems, diagnosing and resolving malfunctions for uninterrupted surveillance operations. Administered time and attendance machines for accurate tracking. Customized ERP software for streamlined operations. Proficiently handled Sophos security server administration and antivirus support. Spearheaded a process overhaul, reducing customer support tickets by 50 perc. Diagnosed and resolved technical issues, achieving a 25 perc increase in customer satisfaction through optimized support processes.
Masters in computer applications
Main -Physics , Sub - Electronics and Maths
Computer Applications and Networking's
Detail study in physics and electronics