Sales Coordinator/ Senior Purchase Executive
Information Dynamics LLC
مجموع سنوات الخبرة :17 years, 5 أشهر
1. Coordinate sales team by managing schedules, filing important documents and communicating relevant information
2. Ensure the adequacy of sales-related equipment or material
3. Respond to complaints from customers and give after-sales support when requested
4. Store and sort financial and non-financial data in electronic form and present reports
5. Prepare and follow up on any sales quotations and Annual Maintenance Contracts made for clients, negotiating terms with the client at a cost best suited for them
6. Respond efficiently to any email or telephone queries in a calm and friendly manner
7. Liaise between other departments and the client to provthe service most suitable to the client's needs, cost and time restraints
8. Produce reports on progress of the team and develop Sales strategy accordingly
9. Handle the processing of all orders with accuracy and timeliness, including creating PO's and Sales Invoices using ERP Software
10. Inform clients of unforeseen delays or problems
11. Monitor team's progress, identify shortcomings and propose improvements
12. Payment collection
13. Ensure adherence to laws and policies
14. Manage vendor and customer on-boarding process
15. Handle Vendor Relationship Management - ensure that all required documents are up-to-date, accomplish credit application forms, meeting the suppliers to build stronger relationships, etc
16. Handle Customer Relationship Management - ensure that all the required documents are up-to-date, handle complaints when needed to make sure to achieve customer satisfaction
1. Process new sales leads through CRM and Siebel Software
2. Process corporate orders and tracks the order until it gets delivered and activated
3. Validate documents after the initial process
4. Manage correspondence between the Sales Team and DU back office
5. Identify and escalate situations requiring urgent attention
6. Track and route problems, requests and document resolutions
7. Monitor customer accounts
8. Provide data and reports to help the Sales Team
9. Keep track of sales targets
10. Assist with requests for proposals/ information
11. Document and maintain current sales and DU policies and procedures
12. Support Partner Resource and coordinates with HQ as needed
13. Generate weekly/ monthly related sales reports to the Management
14. Handle customers' complaints and queries
15. Scan the documents company-wise
16. Send orders to DU back office for proper handling
17. Follow-up orders either by email or by phone
18. Contact clients for delivery and provide special numbers if required
19. Coordinate with the Sales Team all pertinent issues encountered by their customers, address each and every issue and ensure proper resolution
20. Provide the highest levels of Customer Care to Enterprise customers
21. Responsible for dealing with Enterprise customers and giving relevant feedback on issues reported
22. Support the Operations Manager and Sales Manager as and when required in coordinating Team operations and specific nominated tasks
23. Taking note of meeting minutes
1. Create an environment oriented to trust, open communication, creative thinking and cohesive team effort
2. Contact businesses by phone and offer them an upgrade for their DSL connection
3. Monitor team members' participation to ensure the training provided is being put into use, and also see if any additional training is needed
4. Manage the flow of day-to-day operations
5. Distribute database to the team on a daily basis
6. Submit application forms to the Etisalat staff for processing
7. Create reports to update the company on team's progress and distribute reports to the appropriate personnel
8. Maintain the attendance sheet for the team and submit to the Accounts Team every month-end
9. Develop a strategy that the team will use to reach its goals
10. Provide any training that the team members need
11. Assure that the team members have the necessary training and education to effectively carry out the team's goals
12. Communicate clear instructions to team members
13. Listen to team members' feedback, motivate and inspire them to work hard
14. Lead by setting a good example - behavior consistent with words
15. Recognize and celebrate team and team members' accomplishments and exceptional performance
16. Provide guidance to the team based on management direction
1. Contact businesses by phone and discuss with them the different projects that the company offers
2. Set up appointments with the Marketing Managers of different companies while offering them the services that the company provides
3. Develop and maintain positive and productive working relationships with team members and colleagues
4. Data entry and maintenance of customer or potential customer databases
5. Call individuals and offers them vouchers
6. Update client's files
7. Organize and submit Daily Sales Report (Telesales and Field Sales) to the Accounts Team
1. Contact businesses by phone and obtain customer information
2. Enhance business information including the map location using available resources
3. Capture pertinent customer data elements
4. Develop and maintain a good understanding of the services provided by the business units the call center supports
5. Keep up-to-date with relevant changes to procedures, technology and services provided to clients
6. Develop and maintain positive and productive working relationships with team members and colleagues
7. Data entry and maintenance of customer or potential customer databases
8. Route calls to appropriate resource
9. Research required information using available resources
1. Contact businesses by phone
2. Obtain customer information
3. Receive and respond to telephone inquiries from clients working to the call center service standards
4. Provide timely, accurate and helpful advice and information to clients
5. Receive and respond to email inquiries from clients
6. Capture pertinent customer data elements
7. Develop and maintain a good understanding of the services provided by the business units the call center supports
8. Keep up-to-date with relevant changes to procedures, technology and services provided to clients
9. Develop and maintain positive and productive working relationships with team members and colleagues
10. Data entry and maintenance of customer or potential customer databases
11. Route calls to appropriate resource
12. Research required information using available resources
1. Acting as a Personal Secretary to the Manager
2. Responsible for answering and returning calls to the clients
3. Organize all pertinent files for the Sales Team
4. Organize meetings for the Sales Team whenever the Manager is not around
5. Arrange meetings with the clients and the Manager
6. Provide good leadership abilities to ensure that the team would work as one
1. Responsible for answering the calls of clients from United States of America who have DSL-related issues or computer problems
2. Help the clients starting from the installation of the equipment up to surfing the internet and creating their emails
3. Assist the clients in solving any DSL or computer-related issues and dealing with their issues promptly, efficiently and pleasantly
4. Provide further assistance or tutorials to clients who are first-timers in using computer applications
5. Maintain an up-to-date knowledge on application software such as Operating Systems, Anti-virus Software, etc
6. Provide adequate answer to whatever DSL or computer questions that the clients have
7. Handle irate clients calmly and with utmost patience; and making sure that whatever issue they have will be solved in a timely mannner
8. Maintain a professional relationship with the clients and communicate with them politely to achieve rapport
9. Develop the reputation, customer loyalty and excellent customer service to make sure that the clients will stay and do business with the company
Dean's Lister from 2002-2006