Beshoi Melad, Agent

Beshoi Melad

Agent

Etisal International

Location
Egypt - Cairo
Education
Bachelor's degree, Social work
Experience
19 years, 5 Months

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Work Experience

Total years of experience :19 years, 5 Months

Agent at Etisal International
  • Egypt - Cairo
  • My current job since June 2012

Costumer service on Etisalat project for 333

Marketing Supervisor at El Arabia Trading & Communication Co.
  • Egypt - Cairo
  • March 2012 to May 2012

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Customer service and store keeper at Best Trade
  • Egypt - Cairo
  • June 2011 to March 2012

Best trade is the leading company for import laser toner and ink cartridge and market it in all cities of Egypt.
and my responsibility to follow up all costumers and follow up store.

Sales supervisor at ECOE (Engineering Company for Office Equipment)
  • Egypt - Sharm el Sheikh
  • February 2009 to May 2011

About ECOE (Engineering Company for Office Equipment)
ECOE is canon dealer in South Sinai responsible for marketing and maintenance the following product ( copiers, faxes, multi functions scanner, plotters and printers ) that plus its activities office equipment like (paper, rexels, projectors and DR).
ECOE major customers are Hotels, tourism companies, oil companies and government processing.
-Work as Sales Manager
Job description:
 implementing sales plan according market needs
 Maintaining detailed knowledge of the company’s products or services.
 support sales team to achieve target
 reporting back to regional sales managers in head office in Cairo
 keeping abreast of what competitors are doing

Customer service supervisor at Sadko for Internal and External Trade
  • Egypt - Asyut
  • June 2008 to January 2009

Job description:
 implementing sales plan according market needs
 Maintaining detailed knowledge of the company’s products or services.
 support sales team to achieve target
 keeping abreast of what competitors are doing

Customer care team leader at Sadko for internal and external trade
  • Egypt - Asyut
  • December 2007 to May 2008

answer all the questions of my customers. They have to explain what the products are, how the product works, and why it is beneficial to the customers. also responsible for helping their customers on product selection. To inform their customers about product safety and storage requirements

Customer care at Sadko for Internal & External Trade
  • Egypt - Cairo
  • December 2004 to November 2007

My responsibility is work of private accounts of customers, company and outgoing and incoming billing and customer care and resolves their problems.

Education

Bachelor's degree, Social work
  • at Assuit University
  • May 2004

Specialties & Skills

ICDL Windows Word Excel Typing Internet .
Knowledge in Microsoft Office Package & Outlook
Sales Tools Development
of Great Plains Solution system
High Dam system
M.S. windows – word – excel – access – power point – outlook – internet
Experienced in software and hardware
Customer Service

Languages

Arabic
Expert
English
Expert
Russian
Beginner

Memberships

YMCA ( Young men's christian association )
  • Counselor
  • November 1990
ICCP ( International camp counselor program )
  • Counselor
  • January 2006

Training and Certifications

Customer service training (Training)
Training Institute:
ATC
Date Attended:
February 2012