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BABONAMPOZE Alliance, IT Technician

BABONAMPOZE Alliance

IT Technician·Airtel - Rwanda

Rwanda

High school or equivalent, ICT And Chemical Engineering

Work experience

Total years of experience: 6 years, 5 months

IT Technician

February 2019 - June 2025

Airtel - Rwanda

Gisenyi, Rwanda

February 2019 - June 2025

Professional Summary

Dedicated and detail-oriented IT Technician with strong technical troubleshooting, hardware maintenance, software installation, and customer support skills. Experienced in diagnosing and resolving computer, network, and system issues while ensuring optimal performance and user satisfaction. Passionate about technology, continuous learning, and delivering reliable IT solutions in fast-paced environments.

Key Responsibilities

Diagnosed and resolved hardware and software issues on desktops, laptops, and mobile devices.
Installed, configured, and maintained operating systems, applications, and security software.
Provided technical support and assistance to users both remotely and on-site.
Performed system updates, backups, and routine maintenance to ensure system reliability.
Configured and troubleshot network connections, printers, and peripheral devices.
Monitored system performance and implemented solutions to improve efficiency.
Maintained accurate records of technical issues, repairs, and support activities.
Assisted users with account setup, password recovery, and general IT inquiries.

Achievements

Successfully resolved technical issues while maintaining high user satisfaction.
Reduced system downtime through proactive maintenance and troubleshooting.
Improved device performance through hardware upgrades and software optimization.
Demonstrated strong problem-solving skills in diagnosing complex technical issues.
Developed expertise in Windows operating systems, computer hardware, networking, and technical support.
Consistently delivered reliable and timely IT support services.
Built strong communication skills by assisting users with varying technical knowledge levels.

Skills

Technical Support
Hardware Troubleshooting
Software Installation & Configuration
Windows 10/11
Computer Maintenance
Network Troubleshooting
Printer Support
System Diagnostics
Customer Service
Problem Solving
Microsoft Office
Remote Support

CV Headline:

IT Technician | Technical Support Specialist | Hardware & Software Troubleshooting Expert
Company industry:
IT Services

Education

Al-Rawda College For Vocational Sciences

November 2018

November 2018

High school or equivalent, ICT And Chemical Engineering

Rwanda

GPA (percentage): 78%

GPA (percentage): 78%

Successfully completed secondary education with a strong foundation in analytical thinking, problem-solving, communication, and computer-related studies. Developed skills in teamwork, research, and independent learning.

Skills

Computer Skills
Intermediate
Computer Skills
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Graphic Design
Intermediate
Graphic Design
Intermediate
Artificial Intelligence
Intermediate
Artificial Intelligence
Intermediate
Video Editing
Intermediate
Video Editing
Intermediate
Film Production
Intermediate
Film Production
Intermediate
Computer Maintenance
Intermediate
Computer Maintenance
Intermediate
Networking
Intermediate
Networking
Intermediate
Computer Repair
Intermediate
Computer Repair
Intermediate
Computer Security
Intermediate
Computer Security
Intermediate
Computer Troubleshooting
Intermediate
Computer Troubleshooting
Intermediate

Languages

English

Intermediate

Swahili

Intermediate

Hobbies and interests

Technology Research, Computer Troubleshooting, Networking, Cybersecurity Awareness, Continuous Learn

Troubleshooting and repairing computers Learning new technologies and IT tools Building and upgrading PCs Networking and system administration Cybersecurity research and awareness Programming and software development Technology blogging or content creation Online technical courses and certifications Problem-solving and logical puzzles Volunteering for community technology support