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Mohammed Nihad N, CRS Engineering Analyst

Mohammed Nihad N

CRS Engineering Analyst·Goldman Sachs (via E-Team Services Pvt Ltd)

United Arab Emirates

Bachelor's degree, B.com with computer applications

Work experience

Total years of experience: 5 years, 4 months

CRS Engineering Analyst

October 2024 - March 2026

Goldman Sachs (via E-Team Services Pvt Ltd)

Bengaluru, India

October 2024 - March 2026

Provided global 24/7 support for users in Windows OS, Virtual Desktop (VM), VPN, Citrix
Workspace, and internal enterprise applications. Resolved L1/L2 technical incidents
using ServiceNow with strict SLA adherence. Performed account access & permission
management through Active Directory. Troubleshot network issues including DNS, DHCP,
Proxy restrictions & VPN failures. Supported Virtual Machine performance, resets, profile
recovery, and configuration. Collaborated with Infrastructure & Security teams for
escalations and resolution. Documented repeat issue workflows and contributed to
knowledge base improvements. Maintained consistently high CSAT scores through clear
communication and timely updates.
Company industry:
IT Services

Analyst 2 Infrastructure service

August 2022 - June 2024

EIT Services India P. Ltd of DXC Technology

Bengaluru, India •Remote

August 2022 - June 2024

Converted as permanent employee in DXC Technology. Professionalexpert assistance for company laptop and domain services. Hands on
experience in Microsoft office Program/repair, Microsoft Azure, Windows OS setup/repair, MFA security services,
Network troubleshoots, SAP setup/configuration, System administration Domain Infrastructure security and services.
Company industry:
IT Services

Technical Support Executive

October 2021 - August 2022

Artech Info systems Pvt. Ltd

Bengaluru, India •Remote

October 2021 - August 2022

Joined as contract employee in DXC Technology on behalf of Artech Info SolutionHands\ron experience with multinational users in assisting
and resolving problems. Assisted in\rEmail, Chat, Voice and Remote control. Professional experience in windows OS, setup, \rrepair and
Microsoft officeProgram. Expert assistance in Network troubleshoots, \r
Software troubleshoots and Hardware Troubleshooting.
Company industry:
IT Services

DMS Support Executive

September 2020 - September 2021

Eazy Business Solution

Gurgaon, India •Remote

September 2020 - September 2021

• Delivered remote technical support through real-time screen-sharing sessions.
• Assisted users with cloud storage, application issues, security configurations, and data management.
Company industry:
Distribution, Supply Chain & Logistics

Education

San International College of Arts and Science

January 2019

January 2019

Bachelor's degree, B.com with computer applications

India

Sree Narayana Public School

January 2016

January 2016

High school or equivalent, Commerce And Communication

India

GPA (percentage): 64%

GPA (percentage): 64%

Sree Narayan Public School

January 2014

January 2014

High school or equivalent, Sslc

India

Skills

ANALYTICS
Intermediate
ANALYTICS
Intermediate
CLOUD STORAGE
Intermediate
CLOUD STORAGE
Intermediate
CONDITION MONITORING
Intermediate
CONDITION MONITORING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
MICROSOFT AZURE
Intermediate
MICROSOFT AZURE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
MYSQL
Intermediate
MYSQL
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
SERVICENOW
Intermediate
SERVICENOW
Intermediate
CCNA
Expert
CCNA
Expert
Technical Support
Expert
Technical Support
Expert
Troubleshooting
Expert
Troubleshooting
Expert
Installation
Expert
Installation
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Administration
Expert
Administration
Expert
CONSULTING
Intermediate
CONSULTING
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
MICROSOFT WINDOWS SERVER ADMINISTRATION
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
AMADEUS CRS
Intermediate
AMADEUS CRS
Intermediate
COMPUTER SECURITY
Intermediate
COMPUTER SECURITY
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
Data Analysis
Expert
Data Analysis
Expert
SQL
Expert
SQL
Expert
ACTIVE DIRECTORY
Intermediate
ACTIVE DIRECTORY
Intermediate
AMAZON WEB SERVICES
Intermediate
AMAZON WEB SERVICES
Intermediate
CITRIX XENAPP
Intermediate
CITRIX XENAPP
Intermediate
CYBERSECURITY COMPLIANCE
Intermediate
CYBERSECURITY COMPLIANCE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MICROSOFT PROJECT
Intermediate
MICROSOFT PROJECT
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
VMWARE ESX SERVERS
Intermediate
VMWARE ESX SERVERS
Intermediate

Social profiles

Languages

English

Expert

Malayalam

Expert

Hindi

Expert

Training and Certifications

Certifications
Cisco Certified Network Associate
Red Hat Certified Engineer
AWS Solutions Architect Associate
AWS Solutions Architect Associate
Soften Technology Pvt Ltd
Sep 2019
Show credentials
CCNA
RED HAT Certified Engineer
AWS Solutions Architect Associate
Training
RHCE
Jul 2019
Show credentials
Cisco Certified Network Associate (CCNA)
May 2019
Show credentials

Hobbies and interests

Football
Movie
Solo bike trips 60
Listening songs
Driving
Football
Movie
Solo bike trips
Listening songs
Driving
Listening songs
Driving