IT Support Administrator
Higher Colleges of Technology
Total years of experience :28 years, 10 Months
Windows 2008 File Server Cluster management
Active Directory and Group Policy Management
Maintains Windows File Share, Access rights, Disk Space and Quota Management.
Administering the File Server Auditing
Administration of Palo Alto next generation Firewall.
Cisco Nexus 7000 Series Core Switch Administration
Management of the Core-Router and WAN connectivity
Management of the Core and edge switches (around 150 devices) connecting 300+ access points and 4000+ users
Administration and Management of Dell Compellent SAN and NAS
Administration of Veritas NetBackup
System Center Configuration Manager (SCCM) administration
VMWare /Microsoft Hyper V Administration and support
Bluecoat Proxy Server management
Perform upgrade, patching and other admin functions for servers and workstations
Supporting software and hardware issues of end users
Supporting the iMac, MacBook, iPads and other Mac devices and Labs in the campus
Taking an active role in the Techno-Center supporting student laptop issues and imaging their laptops and configuration of network drives and printers in student laptops.
Managing the department activities in the absence of the supervisor
Installation, troubleshooting and maintenance of Servers, routers, switches, PCs and peripherals
Installation troubleshooting and maintenance of the ALCATEL OmniPCX voice network.
Manage LAN/WAN and wireless installations, configuration and support.
Manage smart card based printing and photocopying.
Troubleshooting and resolving network and hardware issues.
Leading a team of high quality experienced IT Support specialists in multiple campuses.
Dealing with vendors and local tendering procedures.
Maintenance and support of the network infrastructure of the Institution.
Planning and implementing the upgrading of existing hardware to the industry standard level.
Evaluation and testing of computer system hardware.
Installation and configuration of the computer software and associated assemblies.
Installation of PCs, Laptops, Printers etc.
Implementing Network security policies.
Providing support for the Microsoft Windows based Servers and Workstations.
❖ Responsible for the installation and maintenance of all range of Wipro-Acer PCs and Servers under the Cochin regional office of the company.
❖ Installation of all range of Epson Dot Matrix and Non-impact printers.
❖ Trouble-shooting and OS tuning for the clients.
❖ Providing technical support services for clients.
❖ Troubleshooting hardware and software problems for end-users.
Advanced Diploma in Computer Service Engineering, 1994-1995 Accel School of Computer Technology, Cochin, India.
Bachelor of Computer Hardware Engineering, 1993-1995 PC Point, Cochin, India
Bachelors Degree in Physics, 1990-1993 Mahatma Gandhi University, Kerala, India