Branch operations manager
Kotak Mahindra Bank
مجموع سنوات الخبرة :20 years, 8 أشهر
Handle branch operations, business enhancement, audit and compliance, trade and forex, remittances, police orders, legal cases, aml and kyc verification
Conduct Internal Audit at various locations. Handle branch operations, legal, kyc verification, lockers and remittances of the branch.
ð Providing financial, commercial and strategic support to the business.
ð Producing monthly management accounts, budgets, forecasts & VAT returns.
ð Presenting monthly results, budget variances and ad-hoc analysis.
ð Involved in Business Planning, P&L, Balance sheet & liquidity planning.
ð Preparation and reporting of income and expense forecasts to senior management.
ð Identify and develop controls and processes to ensure all risks and opportunities are highlighted.
Operations Mgmt
ð Review suppliers’ & customers’ accounts (Purchase orders, deliveries, invoices)
ð Supervise and direct purchasing functions such as product/service research, vendor selection, price and contract terms negotiation and purchase order completion.
ð Maintaining & performing monthly reconciliations of ledgers (specially Banks, Major 3rd parties)
ð Preparation of monetary reporting systems, such as profit and loss statements, money flow statements and asset valuations as needed for use by management, lenders and monetary partners
ð Coordinating with external auditors
ð Providing/ maintaining MIS reports.
Vendor Mgmt
ð Handle responsibilities of selecting and reviewing the quotations of suppliers.
ð Maintained a friendly as well as professional relationship with suppliers, in order to develop long term relationships.
ð Analyze the creditor’s portfolio for proper cash flow
ð Maintain Vendor & payment register.
ð Handle the banking transactions related to vendors payment
ð Monitor the KPI and observe their performance & commitments.
Payroll Processing (Handle for 6 months)
ð To ensure the salary breakups are as per the rules and regulations setup by the company.
ð Update payroll, employee details, leave details, and Grade level.
ð Process leave salary, medical allowance & conveyance of employees.
ð Handle the banking transactions related to payroll, vouchers and vendors payment
Process Management
ð Mapping business requirements & coordinating in developing and implementing processes in line with pre-set guidelines.
ð Monitoring the overall functioning of processes, identifying improvement areas & implementing measures to maximize the customer satisfaction level.
ð Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters systems as per defined guidelines.
ð Conducting audit for INSURANCE product as per RCSA set guidelines.
Operations Management
ð Manage various processes
o CASA Operations
o Drafts Processing
o Corporate Salary Transfers
o Merchant Payments
o Utility Processing
o Cheques Handling Ops
o ECS debits, NEFT & RTGS Transfers
o Credit Card Operations
ð Framing work direction & plan for associates after assessment of their capabilities; preparing & presenting various weekly/ monthly/ yearly MIS reports pertaining to process & productivity.
ð Setting up targets, SOP & SLA, setting and maintaining CTQ / CTP targets.
ð Develop statistics, CAP Plan as per processes and build a strategy to utilize total capacity of team members.
ð Provide value added solution services by program reviews; monitoring the post service activities like follow up with the clients, service reminders and handling customer grievances for superior solution centre experience.
Customer Relationship Management
ð Mapping client’s, identifying improvement areas & implementing measures to maximize customer satisfaction levels.
ð Setting out quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLA’s and work processes.
Team Management
ð Managing a team of 10 people and performing functions viz. manpower planning, recruitment & selection, induction, performance appraisal, training, etc.
ð Launch training and exam for team members regarding Process Knowledge, ISO, AML, Compliance and Information Security; keep a track record of team member awareness.
Key Responsibilities
ð Handling the :
o Coordinating with Quality Managers and Senior Management for speedy resolution of escalated issues; resolving complaints received via the FCRM (application) tool.
o Day-to-day operations like cash desk, remittance, account opening & customer query.
o Cash point transactions for the entire unit and branch banking operations.
o Deliverables like cheque books, debit cards, pin mailers, etc through software called E-SEARCH.
ð Monitoring office accounts, checking inventory & stock.
ð Responding to customer issues on a daily basis and resolving their queries.
ð Interacting with the customers to gather their feedback regarding the products’ utilities. Maintaining cordial relations with customers to sustain the profitability of the business.
ð Working on FINACLE & FCRM Packages.
Highlights
ð Consistently achieved a high level of customer satisfaction by exhibiting a positive attitude and building trust, by ensuring commitments are met and expectations are exceeded by offering additional information about the company’s products in line with customer needs and priorities. Suggested clients about various policies according to their needs.
ð Functioned as Relationship Officer for the high net worth individuals of the branch.
ð Conducted a customer profiling exercise for the branch so as to identify potential high net worth individuals for enhancing their profile to HNI.
ð Played an important role in driving cross sell of various investment products like mutual funds, gold and insurance.
ð Handled the role of Shift-In-Charge for verification of cash entries, transfers, DD/Pos, FDs, RDs & clearing activities, etc.
ð Appreciated and felicitated for highest cross selling of bank’s products during the tenure with the Bank.
As Accounts Executive - Power Distribution Department
Prepare purchasing, travel, personnel, or related documents
Reconcile various expenditure reports to source documents
Verify various invoices before considering it for payments
Prepare routine entries and post financial transactions
Handle cash and cash related transactions, issue receipts, record and balance cash fund.
Enter cash transactions in ledgers and reconcile cash reports.
Reconciliation of bank statement and take appropriate actions.
Assist in preparation of financial statements such as billings, budgets, and cost reports.
To verify the cash vouchers submitted by the salesmen, site supervisor and store managers further get it processed.
To recheck the salary calculations randomly of 500+ employees and verify the accuracy before final sheet forwarded to the Bank.
To resolve employees tax issues and queries related to salary and company rules and regulations.
To ensure final settlement done accurately and within the time frame.
Assist in ordering, care, maintenance, and utilization of department equipment, supplies, and inventories.
Conduct surprise audit of stores department and tally the stock with the stock register.
Perform miscellaneous job-related duties as assigned.
All work done under SAP system.
Reporting to Manager
• To do registration of new user in the company
• To upgrade the learning course
• To initiate the interviews and finalize the salary of a new joinee.
• To do payroll processing of the staff and get it cleared through the Director of the company.
• To submit the payroll instructions for processing and prepared the cheques for the new joiner.
• To manage client meetings and events.
• To attend the queries from incoming callers and visitors.
• To tally the cash vouchers submitted by the sales team on a daily basis and processed for clearance.
• To manage the vendor bills and ensure their clearance.
• To scrutinize all the bills before submission to the accounts dept.
Reporting to Purchase Manager
• To check the requisition submitted by stores department and prepare Purchase order accordingly.
• To do surprise audit of stores department and tally the stock with the stock register.
• To raise a request for the quotation from the supplier and forward the quotation to Purchase Manager.
• To raise an order to the supplier for the required products.
• To check the supplier bills with the purchase order notes and then submits the bills for clearance to accounts department by acquiring the Manager’s signature on the form.
• To check the bills submitted by the salesmen, site supervisor and store managers and submit them for clearance.
Achieve 50.33% in JAIIB in first attempt. Indian Institute of Banking & Finance is among the top world's eight Banking Institute.
Achieve 66.53% in MBA - Finance
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