Bhana Venay

June 2013 - Present Sales Director for 2 separate companies
( Master Tek Electronics - http://crunch.wozaonline.co.za)
( Ictec - (http://www.ictec.co.za)

• Master Tek Electronics specialises in the field of consumer electronic repairs and installation of DSTV and HDOV solutions and media over ethernet networks
• ICTec specialises in the field of PABX, Voip, network and security systems for small to medium based companies.
• Primary roles for both companies were to overlook a sales and installation team to provide a service to new and existing clientele.
• Provide technical assistance to the sales team when meeting with customers.
• Provide detailed customer requirement to installation and service teams.
• Vendor Management.
• Budgeting.
• Customer satisfaction indexes and surveys and acting on feedback.

Jul 2000 - April 2013 Linux Team Leader (STRATE LIMITED)
Illovo, Gauteng (South Africa)
R 350000.00 Per Annum incl Med AID; AUTOCARD; CEL PHONE; CAR ALLOWANCE
Permanent Skilled Level position

Duties: Adminstration WAN connectivity between clients and participants (CISCO ROUTERS, SWITCHES, FIREWALLS AND ID'S) Liase with third party vendors like Telkom, IS, Business connections, CISCO, MICROSOFT, ORACLE, SYBASE, IBMInstalling, configuring, maintaining and administering new servers and workstations (windows 2003, Windows Xp, Windows Vista 2000 PRO; Red Hat Linux; FREEBSD; Office 2003; Office XP;Planning and implementing various software and hardware upgrades (CISCO, MICROSOFT, IBM) Planning and implementing various new IT related projects, Co-ordinating Infrastructure layout (Capacity Planning, Planning and Documenting disaster recovery, redundancy and backup of critical date and new Infrastructure.Hardware and Software Auditing and InstallationsTroubleshooting Email and Internet connectivityDesktop and Network support and TroubleshootingWebsite implementation and maintenance using ASP; Javascript, Frontpage, HTML, SQL;II 4.0-5.0; Linux, FREEBSD.Investigation of new Network Technologies and Industry best practices.Procuring new Hardware and Software. Change, Incident & Time ManagementRecommendations for User Training, Virus scanning and Updates, Updating of SIG files for ID's

Ensure IT Operational Excellence
• Maintain optimum availabilities of all IT systems: o Linux Operating System Services
o Linux Network Services
o Linux Monitoring and Automation
o Data Centre Facilities
• Report all incidents/changes and service availability in IT space to Change Advisory Board (CAB)
• Initiate systems and related changes within limits of authority.
• Report timeously on systems availability.
• Ensure high systems availability by adhering to (99, 5%) of SLA, or improving on it.
Manage Risk, Disaster Recovery (DR) and Business Continuity of IT Services
• Ensure that all services are capable of being recovered.
• Co-ordinating testing activities with market for DR.
• Ensure that compliance activities and steps are successfully actioned.
• Highlight risk areas with CAB.
• Table identified risks with risk and audit controller for appropriate action to mitigate risks and ensure continuity.
Ensure Key IT Skills Availability
• Ensure that core competencies are available from internal employees and external vendors.
• Ensure that appropriate knowledge transfer takes place.
• Initiate appropriate up skilling to ensure IT effectiveness and continuity.
• Initiate performance management so that high performance levels are maintained, and poor performance is corrected and/or managed.

Manage IT Operational Costs
• Acquire/manage appropriate hardware and software costs within budget.
• Use vendors effectively with due consideration to budget constraints and realities.
• Quantify output to cost ratios to demonstrate efficiencies of the IT resource.

Manage People
• Ensure role definition within department.
• Apply appropriate management style to achieve results.
• Apply appropriate management style to retain key skills.
• Apply appropriate performance management techniques to encourage high performance and discourage poor performance.
• Create a productive work climate through participation, involvement and allocation of responsibility.

Manage Vendors
• Match Strate needs with vendor service provider offerings and select appropriately.
• Proactively manage vendor relationships.
• Ensure that vendor contractual relationships are met.
• Highlight deficiencies in vendor service delivery, and take appropriate action.
• Terminate vendor relationships as appropriate within contractual arrangements, where performance requirements have not been met, and in a fair and ethical manner.


Reason for Leaving: persue a career focused on information security (cissp and digital forensics)

Aug 1999 - May 2000 FIELD ENGINEER (I Q Computers)
ORANGE GROVE, Gauteng (South Africa)
R 250000.00 Per Month incl TRVEL AND CAR ALLOWANCE; CELL
Permanent Skilled Level position

Duties: • OUTSOURCING TO VARIOUS COMPANIES. • INSTALLING; IMPLEMENTING; SUPPORTING AND ADMINISTERING OF NETWORKS. • LIASING WITH VENDORS AND CLIENTS. • IMPLEMENTING AND SUPPORT OF BACKOFFICE PRODUCTS (SQL 6.5; 7.0;EXCHANGE5.5; SMALL BUSINESS SERVER; IIS; PROXY SERVER) . • MIGRATION OF EXISTING NOVEL SERVERS TO NT • SALES AND MARKETING OF NEW PRODUCTS (SCANNERS AND PRINTERS etc) . • HARDWARE MAINTENANCE (IBM NETFINITY;INTELLISTATIONS;LAPTOPS;PALMPILOTS;PALMTOPS etc) • Y2K TESTING AND UPGRADING


Reason for Leaving: THE COMPANY WAS IN THE PROCESS OF LIQUIDATION

Jul 1998 - Jul 1999 Senior Support Engineer (Spicer specialised Services (now known as NDS))
RANDBURG, Gauteng (South Africa)
R 200000.00 Per Month incl TRAVEl AND CELL ALLOWANCE
Permanent Skilled Level position

Duties: • IMPLEMENTING A NEW 100 MB TCP/IP ETHENET, SWITCHED NETWORK; • INSTALLATION AND SUPPORT OF NETWORK HARDWARE (SWITCHES, HUBS, UPS, ROUTERS, MODEMS;DIGINET & ISDN TECHNOLOGY AND SERVERS); • INSTALLATION AND SUPPORT OF AND NETWORK OPERATING SYSTEMS (WINDOWS 98;95;CE;NT WORKSTATION AND SERVER • DAILY BACKUPS (ARCSERVE AND BACKUP EXEC) OF FILE AND EXCHANGE SERVERS • MAINTAINING AND CHECKING SERVER RESOURCES • MAINTAINING AND UPDATING INTRANET SERVER USING FRONTPAGE 97;98 & 2000;PHOTOSHOP 5.0;HTML; • INSTALLATION AND SUPPORT NETWORK FAX SOFTWARE (RIGHTFAX) • INSTALLATION AND SUPPORT OF NETWORK PRINTERS;SCANNERS AND PLOTTERS • INSTALLATION AND SUPPORT OF DESIGN SOFTWARE (CADDIE 6;CADDIE LIGHT;MICROSTATION • INSTALLATION AND SUPPORT OF DESKTOP PRODUCTS (MS OFFICE 95, 97;LOTUS NOTES AND SMARTSUITE;COREL PERFECT OFFICE) • IMPLEMENTING SMALL DATABASES USING MS ACCESS • MANAGEMENT OF USERS AND WORKSTATIONS ON NETWORK • MANAGING AND ASSIGNING OF DAILY WORKLOAD • INSTALLATION AND SUPPORT OF REMOTE SOFTWARE Like PC ANYWHERE AND TIVOLI__ • SECOND LEVEL USER SUPPORT • IMPLEMENTING, CONFIGURING AND MAINTAINING MS BACKOFFICE PRODUCTS LIKE SQL 6.5; SQL 7.0; EXCHANGE 5.5; TERMINAL SERVER; IIS 4.0 • MANAGEMENT OF HELPDESK (HEAT AND MCAFEE) AND REPORT WRITING (CRYSTAL REPORTS)


Reason for Leaving: LIMITED or NO GROWTH POTENTIAL

Mar 1997 - Jun 1998 FIELD TECHNICIAN (SERTON INFORMATION TECHNOLOGY)
ISANDO, Gauteng (South Africa)
R 160000.00 Per Month
Permanent Skilled Level position

Duties: • INSTALLATION AND SUPPORT OF MICROSOFT OPERATING SYSTEMS AND BACK OFFICE PRODUCTS (MS EXCHANGE;SQL6.5) FOR MANT CLIENTS IN THE GAUTENG AND FREE STATE AREAS • DESKTOP SUPPORT ON MS OFFICE 97&95;NOVELL PERFECT OFFICE AND LOTUS SMARTSUITE; • SOLVING NETWORK PROBLEMS OVER DIAL-UP AND LEASED LINES. NETWORK PLANNING;MONITORING NETWORK PERFORMANCE AND DISK SPACE OF SERVERS. • ONSITE AND OFFSITE BACKUPS • INSTALLATION AND SUPPORT OF TERMINAL EMULATION SOFTWARE (HOTKEY;EPC CLIENT)


Reason for Leaving: AT THE TIME I WAS WORKING UNUSAL HOURS AND NEEDED TO COMPLETE MY MCSE

Apr 1995 - Feb 1997 ADMINISTRATOR (INTERNATIONAL DATA EXPRESS)
SANDTON, Gauteng (South Africa)
R 160000.00 Per Month
Permanent Junior Level position

Duties: • ADMINISTRATION OF WINDOWS NT BASED WAN (WINDOWS NT 351;NT 4, DIGINET 64K LINE); • BACKING UP OF CRITICAL DATA • ADMINISTRATION OF A WINDOWS NT/95 BASED DOMAIN: • USER SUPPORT ON WIN95, OFFICE 97;MICROSOFT FAX, PASTEL, REMOTE SOFTWARE (REMOTELY POSSIBLE, PC ANYWHERE);LOTUS SMARTSUITE • PROGRAMMING AND INSTALLATION OF FAX ROUTERS; • LIASING WITH DIFFERENT VENDORS. • GENERAL OFFICE ADMINISTRATION;LIASING WITH DIFFERENT CLIENTS AND PARTLY IN VOLVED IN SALES (MARKETING AND DEMONSTRATIONS)


Reason for Leaving: Company Closed down