Team Lead (Technical & End User Services)
Microland Ltd
Total years of experience :12 years, 10 Months
Job Profile at Client (Dassault Systemes Solutions Lab Pvt Ltd) & (Hero MotoCorp Limited).
Support to Technical team for SCCM, ADID, Hardware, Network and Application.
Training to new joiner, Asset allocation, IT awareness, Project KT, SLA Policies and Process.
IT Asset Management(IAMS), Vander Management (Procurement) SLA and escalation Matrix Mgmt.
Windows server services and roles (all version) Installation, configuration and Patch Installation.
The setup of Windows 2012, 2016 and 2019 Server Edition, Domain Controller, DNS Servers, DHCP Servers, File Server.
Installation, Configuration and Troubleshooting of Hyper-V Virtualization and Active Directory Domain Services.
Co-ordinate with stake holders for new requirements and up-gradation on Service level Agreement).
Active Directory, DNS, DHCP, Hyper V, RDP, Create Users and Computers with the permission setting.
Bulk Laptops, desktops and Serves OS installation through Jenkins and OSD (Linux, MAC, Windows).
Support of the applications like SQL, WMS, PLM, Antivirus, Big-Fix, net-IQ, SQL,
Linux Operating System (Ubuntu, Fedora, Linux Mint, Cent-OS, Red Hat) installation and configuration.
VMware installation, configuration and monitoring.
Working as a Network Admin LAN WAN, WiFi, VPN (Pulse Secure) access and Firewall troubleshooting.
Static and Dynamic IP setting with the using IPv4 in Server and client machine.
Backup tools (Avamar & Druva) for server and client machines monitoring and restoring.
Antivirus (McAfee endpoint, ) Server and clients configuration, installation and Monitoring.
Other Application Related to Networking and System Admin Management.
With the help of Backend Network team, SONICWALL Cyberoam FIREWALL Hands-on with Security SSL, NAT, VPN, WLAN, etc. Firewall Configuration, Security Configuration, Intrusion Prevention, Interface Configuration.
Basic Monitoring Sonic Wall View Point Server for Reporting and controlling.
Technical skills
Server Platform :Windows Server 2016, 2012, 2008, 2003
Virtualization :VMware vSphere Suit V6.5
Automation/Dev Ops : AWS VPC, EC2, RDS, IAM S3, Jenkins, Tomcat, Github, Ansible & Automation anywhere
Hardware : HP- DL 380 G7, G8, G9. Dell- R730, R740.
Applications : SQL, office 365, 2016, MacAfee endpoint, Atempo live backup, SAP GUI (Front End), MS PowerShell basic commands
Professional Certification
Team Lead- Data Center & EUS (create new solutions, leveraging, adapting existing methods and procedures).
2000 user support with the help of 06 Engineers 24*7 roster wise, working with Reports, Technical support to engineers, Meeting Arrangements on Google Meet, WebEx and Life-size, Follow up from Customers and Users, IMAC(Inventory Management Assets Coordinator). Windows server 2012 r2, 2016 services and roles Installation, configuration. ADDS, DNS, DHCP, and VPN support.
Playing a significant role in establishing operational processes for a fast-growing distributed windows platform. Experience in onsite co-ordination and reporting to stake holders.
Experience in driving business requirements workshops, knowledge gathering sections and prepare Required Documents, Specification Documents, Data flow, Process flow charts etc.
Meetings (Daily, Weekly and Monthly review on old given tasks and New Tasks.)
Reports with the use of Excel VLOOKUP and other formulas (Daily Weekly, Monthly - Server checklist, ePO McAfee, BigFix, Avamar Backup, Data Restoration, Network Diagrams, Workgroup System, Static & Subnet IP reports, IMAC, VC, Display, Auditorium, Attendance according to roster )
Skype & Google Meet for Business (Schedule a call, HD video calling, Record your interview, Screen sharing).
Technical team handling, Co-ordination with service desk and applications support teams.
Using Ticketing Tools Smart Desk Service Centre (Creating updating and resolving tickets through Smart desk and Assigning tickets to engineers who has expert in his field). Coordinating with Help desk team for Process and technical support. Proficiency with MS PowerPoint, Word and Excel.
Working and Supporting SAP, Warehouse Management Service Application, Avamar Backup, ePO McAfee, Product lifecycle management (PLM).
Active Directory Users and Group (Create, Modify, updating), Domain join.
Training in AWS, GITHUB, Jenkins, Maven and Ansible.
Training in Automation Anywhere and SQL Database installation configuration. Basic knowledge of Control Room, Bot Runner, Bot Creator and core components of Automation Anywhere Architecture.
Basic knowledge of VMware installation, configuration and monitoring.
Application performance management to measure and act upon performance data.
Hands-on with System Architecture and design, performance tuning and Scaling on VMware Platform.
Control Room Administrator Balancing Work Across Devices: How to Manage Dynamic Workload Let The Bot Run: Step By Step Approach To Deploy Bots Across Machines IT Quartermaster: Manage infrastructure for rapid RPA deployment IT Infra Administrator Bots That Bounce Back: How RPA Helps With Business Continuity and Disaster Recovery The Always-On Digital Worker: RPA and High Availability Client Server Core Components Lead the Digital Workforce: Monitor, Measure & Manage Bot performance (V11.0)
Basic Programming with the use of Power Shell ISE, Python, C++... Windows Server and Desktop support to the Collage campus. AWS basic and CI-CD roadmap Hands-on practice with the use of AWS services, Github, Jenkins, Tomcat server.
Completed MCP (Microsoft Certified Professional), MCSA (Microsoft Certified Solutions Associate), MCITP (Microsoft Certified IT Professional)
Certified ITIL® Foundation in IT Service Management
VMware Data Center Virtualization Fundamentals – 340, VMware Cloud Fundamentals – 300, VMware Workforce Mobility Fundamentals – 340
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