HR Manager
ACCUMED
Total years of experience :20 years, 0 Months
Managing entire HR department for the UAE
• Participating in determining strategies and goals regarding people management. Supporting integration of HR goals into business plan action steps and milestones.
• Consulting with Senior Leaders on annual employee survey results, communications, and action plans to address opportunities identified.
• Providing timely feedback on issues and situations that might adversely impact Aetna.
• Consulting on strategic staffing issues impacting business or resulting from business restructure.
• Developing retention strategies to support workforce plans.
• Assuring development of workforce profiles aligned with process and job design, staffing projections, sourcing strategies, and compensation design.
• Working with leaders to design competencies and skills needed for identified management level positions.
• Consulting with client business leaders and COE to implement business level succession strategies aligned with Aetna’s business/succession strategy.
• Facilitating business level talent identification and assessment discussions and consults on key talent development strategies.
• Participating in development and customizing business level development programs and processes.
• Led the rewards and recognitions program for the region.
• Providing input as appropriate on reorganization, downsizing, start-up and integration activities involving major business changes with focus on meeting constituent requirements while achieving competitive cost structure.
• Working with business teams on design of organizational options to best execute strategy.
• Providing input on development of a communications plan to assist in the successful implementation of the organizational change.
• Providing input on the development and delivery of training programs.
• Consulting with Senior Leaders to operationalize values; ensuring that strategies, goals and behaviors are aligned with the Aetna Way.
Additional Projects
• Global Mobility Lead - Lead the global mobility projects such as Long and Short Term International Assignments, Permanent Relocations that involved global relocation from US to Korea, US to UK, Dubai to UK, Dubai to US, China to UK, US to Singapore, Dubai to Singapore
• Active Senior Team Member in Formulating, Modifying and administering the Job Description, KPI‘s for different levels in the organization and assisting the Head - HR for Senior Manager roles and above.
• Active participation in the meetings with the Department Heads/Managers to understand the Project Status, identify goals, preparing objectives for individual teams and employees
• Regularly monitor the Employees performance and advise the respective Managers with suitable feedback.
• Committee Member of the Rewards n Recognition program to identify the Outstanding Performers for the respective Department/Site.
• Summarize the Annual Performance Result (APR) and assist the Head - HR in indentifying the potential employees who are eligible for Promotion, Salary Increment, Upgrading the benefits such as Family Status, International transfers etc.
• Handle the recruitment needs of the company, to liaise with the Department Head to understand the requirement and allocate the budget.
• Work with authorized Recruitment consultants about the vacant position and instruct the HR Assistant/HR Trainee to handle the positions.
• Liaise for Staff Deployment or Transfers between Hong Kong, Mainland China, UAE & India.
• Complete all the necessary hiring formalities (Employment Contract, Visa formalities etc).
• Handle the Orientation Program for all the new joiners, conduct the Probation Appraisals and if confirmed, prepare the Confirmation of Employments.
• Handle all the Staff Promotion, Salary Adjustments / Revision, Family Allowances etc.
• Assist the Deputy HR Manager & Deputy General Manager - HR in designing the Compensation Plans for the staff including the Annual / Semi-Annual Bonus structure, Tenure Bonus or any other allowance structures.
• Assisting the Deputy HR Manager in modifying the C & B policies based on the market practice.
• Responsible for invitation, negotiation of Staff Medical Insurance, Life & Personal Accident Insurance and to prepare the summary to the Top Management for decision making.
• Independently handling the Employee Relations for more than 300 staffs to help them understand the UAE labor law, structures of work, expectations from employee by the employer, to develop trust & respect for fellow colleagues.
• To provide the feedback to the Top Management of what employees think, their concerns & requests.
• Coordinate with the Head Quarters in Hong Kong to handle the Talent Pool of those highly skilled or key staffs in the Company.
• Formulating, modifying and administering HR Policies.
• Transactional HR Processing (Leave Management, Visa Administration)
Design and developing new custom made recruitment cycle as per the client’s requirement.
•Liaise with the team in Allianze to find the best talent at the fastest time to be on top in competition with other consultants in the market.
•Updating the Managing Director on the progress of the clientele, requirement and targets achieved.
•Formulate campus recruitments, local recruitments activities.
•Closely work with the Junior Executives/Consultants to achieve the requirements of the client.
•Organize client visit / clients who wish to take the interview at our local office.
•Help the clients designing their recruitment plans, budget and deployment schedules.
•Follow up for the payments of those invoices billed to the client.
• Primarily involved in recruitment. Handling walk-in interviews, employee referrals and candidates sourced from agencies.
• Liaise with the Operation Manager / Team leaders for technical round of interviews.
• Preparing Offer Letters, Requisition for Employee Identity Card, Opening bank accounts and coordinating with the outsourced payroll service provider.
• Representing the HR team at the time of training assessments of the new hires.
• Preparing Confirmation of Employment letters.
• Help designing RnR (Rewards and Recognition) program for Sales Agents.
• Handling exit interviews and end of service benefits calculation.
• Assisting the Head HR in formulating policies & procedures.
• Maintaining the performance as per required SLA.
• Working towards increasing the number of sales as per Quality Standards.
• Prepare strategies to increase the number of sales as individual and for the team.
• Providing high level of customer service.
• Resolving customer queries pertaining to their respective account (Credit Cards, Loans, and Insurance etc).
• Handle irate customers and also ensure to leave a good impression about the company before the end of the call (Retaining customer).
• Offer the customer with more additional benefits (Up selling).
Post Graduate Certificate in Global Human Resources Management
Strategic HR Management, Managing in Multicultural Context, Talent Development, Talent Management