Bhashan جاياراثني

• Managing the deployment of team members to various tasks such as Ramp operations/ Baggage Operations/ GSE operations, ensuring that the right people are assigned to the right roles
• Preparation and submission of timesheets with accurate details, ensuring adherence to company policies and procedures
• Coordinate with the concern counterparts to fulfil the client ADHOC requirements
• Providing training and development opportunities for team members to enhance their skills and knowledge, fostering a culture of continuous learning and improvement
• Ensuring that team members have the necessary safety gear and equipment required for their tasks, prioritizing workplace safety
• Conducting briefings to communicate important information, updates, or instructions to team members, keeping everyone informed and aligned
• Monitoring and managing employee attendance through clock-in and clock-out systems, ensuring compliance with work schedules and policies
• Addressing and resolving any concerns or complaints raised by team members, providing support and guidance as needed to maintain a positive work environment
• Responding promptly and professionally to client inquiries, feedback, or complaints, maintaining positive relationships and ensuring client satisfaction
• Providing support and guidance to team members who have frequent absences, identifying any underlying issues and implementing strategies to improve attendance
• Conducting audits to ensure compliance with safety, health, and environmental regulations, identifying areas for improvement and implementing corrective actions as necessary
• Engaging with clients to understand their needs, address any concerns, and build strong relationships, fostering trust and loyalty
• Documenting and reporting any workplace incidents or accidents, investigating the root causes and implementing measures to prevent recurrence

Developed open and professional relationships with team members to facilitate effective issue resolution.
• Maintained excellent employee relationships by cultivating a supportive, positive, and helpful working environment.
• Delivered quality service with a friendly and professional demeanor. Setting up the IKO for the department team and monitoring closely for achievement
• Work closely with commercial airline operators, looking after their billing parts and service quality.
• Negotiate with or meet with key regional or global network hubs to get a profitable outcome from our moves.
• Maintained an excellent relationship with airlines.
• Creating and planning the team rosters, verifying attendance reports, and submitting the reports on time to the HR team for salary arrangements Monitor ad-hoc provider service quality and report any noncompliance reported according to the SLA.
• Carry out investigations with CCTV, the service centers, and respective destinations or transit points regarding service failures.
• Analyze the failures or issues and provide the root causes and corrective actions for the concerned counterparts.
• Monitor and follow up on e-cases and push concerned stakeholders for corrective action for a timely resolution.
• Forecast daily, weekly, and monthly weights and pieces for the country through this report.

Airlines reservations done and distributed the flight schedule to relevant counter parts.
• Ensure to achieve the individual IKOs in timely manner.
• Support to the operations team to provide accurate and timely checkpoint visibility, on-time shipment connectivity, and recovery.
• Track and trace shipments and coordinate with the network for the smooth connection from transits.
• Provide real-time visibility on troubled shipments to local operations for timely attention and corrective action.
• Monitor the AQCC system on time and push the operation team to take corrective action for service incidents reported in the AQCC system.
• Provide a timely service update to /from the network as well as to the local stakeholder.
• Timely respond to the service inquiries received from both internal counterparts and the network.
• Ensure all the report are being submitted to supervisor and other counter parts by EOD

• Handled customer inquiries through phone and email, providing timely and accurate information.
• Actioned customer queries, resolving issues efficiently to ensure customer satisfaction.
• Compiled and delivered detailed Daily/Weekly/Monthly KPI reports to management, highlighting key performance metrics and trends.
• Managed service relationships with key clients, addressing their needs and ensuring a positive experience.
• Monitored and ensured compliance with quality and service standards, implementing improvements as needed.
• Conducted general administration duties, including data entry, document management, and coordination with internal departments.
• Upsell the Product (TDX/Insurance etc.) to the customers during the Booking process.
• Achieved monthly sales leads, TDD, and insurance targets, contributing to the company's overall performance.

Ensure all shipments are manifested, processed, and being connected to the movement and movements being departed on time to GTW.
• Control the held inventory process at the facility.
• Ensure all the report are being submitted to supervisor and other counter parts by EOD.

• Ensure that all deliveries and pickups are completed in a timely and professional manner as per DHL standards.
• Achieve the monthly sales leads, TDD and insurance target.
• Focus on assigned DHL KPI’s Ensuring a high level of rapport and communication with both internal and external customers while promoting the company professional image