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عدد الفرص التي تم تصفحها

عدد الطلبات التي تم تقديمها

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هل تبحثين عن جهات توظيف لها سجل مثبت في دعم وتمكين النساء؟

اضغطي هنا لاكتشاف الفرص المتاحة الآن!
نُقدّر رأيكِ

ندعوكِ للمشاركة في استطلاع مصمّم لمساعدة الباحثين على فهم أفضل الطرق لربط الباحثات عن عمل بالوظائف التي يبحثن عنها.

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تم إلغاء حظر المستخدم بنجاح
Bhashan جاياراثني, Team Lead

Bhashan جاياراثني

Team Lead·Dulsco LLC

الإمارات العربية المتحدة

دبلوم, Air cargo operation

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 1 أشهر

Team Lead

فبراير 2024 - حتى الآن

Dulsco LLC

دبي، الإمارات العربية المتحدة

فبراير 2024 - حتى الآن

• Managing the deployment of team members to various tasks such as Ramp operations/ Baggage Operations/ GSE operations, ensuring that the right people are assigned to the right roles
• Preparation and submission of timesheets with accurate details, ensuring adherence to company policies and procedures
• Coordinate with the concern counterparts to fulfil the client ADHOC requirements
• Providing training and development opportunities for team members to enhance their skills and knowledge, fostering a culture of continuous learning and improvement
• Ensuring that team members have the necessary safety gear and equipment required for their tasks, prioritizing workplace safety
• Conducting briefings to communicate important information, updates, or instructions to team members, keeping everyone informed and aligned
• Monitoring and managing employee attendance through clock-in and clock-out systems, ensuring compliance with work schedules and policies
• Addressing and resolving any concerns or complaints raised by team members, providing support and guidance as needed to maintain a positive work environment
• Responding promptly and professionally to client inquiries, feedback, or complaints, maintaining positive relationships and ensuring client satisfaction
• Providing support and guidance to team members who have frequent absences, identifying any underlying issues and implementing strategies to improve attendance
• Conducting audits to ensure compliance with safety, health, and environmental regulations, identifying areas for improvement and implementing corrective actions as necessary
• Engaging with clients to understand their needs, address any concerns, and build strong relationships, fostering trust and loyalty
• Documenting and reporting any workplace incidents or accidents, investigating the root causes and implementing measures to prevent recurrence

مجال الشركة:
الاستعانة بالمصادر الخارجية للموارد البشرية
الدور الوظيفي:
النقل والخدمات اللوجستية

Network Control Group Team Lead

أغسطس 2021 - أكتوبر 2023

DHL Express Sri Lanka

كاتوناياكي ، سريلانكا

أغسطس 2021 - أكتوبر 2023

Developed open and professional relationships with team members to facilitate effective issue resolution.
• Maintained excellent employee relationships by cultivating a supportive, positive, and helpful working environment.
• Delivered quality service with a friendly and professional demeanor. Setting up the IKO for the department team and monitoring closely for achievement
• Work closely with commercial airline operators, looking after their billing parts and service quality.
• Negotiate with or meet with key regional or global network hubs to get a profitable outcome from our moves.
• Maintained an excellent relationship with airlines.
• Creating and planning the team rosters, verifying attendance reports, and submitting the reports on time to the HR team for salary arrangements Monitor ad-hoc provider service quality and report any noncompliance reported according to the SLA.
• Carry out investigations with CCTV, the service centers, and respective destinations or transit points regarding service failures.
• Analyze the failures or issues and provide the root causes and corrective actions for the concerned counterparts.
• Monitor and follow up on e-cases and push concerned stakeholders for corrective action for a timely resolution.
• Forecast daily, weekly, and monthly weights and pieces for the country through this report.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
النقل والخدمات اللوجستية

Network Control Group Agent

نوفمبر 2017 - يوليو 2021

DHL Express

كاتوناياكي ، سريلانكا

نوفمبر 2017 - يوليو 2021

Airlines reservations done and distributed the flight schedule to relevant counter parts.
• Ensure to achieve the individual IKOs in timely manner.
• Support to the operations team to provide accurate and timely checkpoint visibility, on-time shipment connectivity, and recovery.
• Track and trace shipments and coordinate with the network for the smooth connection from transits.
• Provide real-time visibility on troubled shipments to local operations for timely attention and corrective action.
• Monitor the AQCC system on time and push the operation team to take corrective action for service incidents reported in the AQCC system.
• Provide a timely service update to /from the network as well as to the local stakeholder.
• Timely respond to the service inquiries received from both internal counterparts and the network.
• Ensure all the report are being submitted to supervisor and other counter parts by EOD

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
النقل والخدمات اللوجستية

Customer Service Agent

يوليو 2016 - نوفمبر 2017

DHL Express

كولومبوا 1، سريلانكا

يوليو 2016 - نوفمبر 2017

• Handled customer inquiries through phone and email, providing timely and accurate information.
• Actioned customer queries, resolving issues efficiently to ensure customer satisfaction.
• Compiled and delivered detailed Daily/Weekly/Monthly KPI reports to management, highlighting key performance metrics and trends.
• Managed service relationships with key clients, addressing their needs and ensuring a positive experience.
• Monitored and ensured compliance with quality and service standards, implementing improvements as needed.
• Conducted general administration duties, including data entry, document management, and coordination with internal departments.
• Upsell the Product (TDX/Insurance etc.) to the customers during the Booking process.
• Achieved monthly sales leads, TDD, and insurance targets, contributing to the company's overall performance.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Operation Agent

فبراير 2014 - يوليو 2016

DHL Express

كولومبوا 1، سريلانكا

فبراير 2014 - يوليو 2016

Ensure all shipments are manifested, processed, and being connected to the movement and movements being departed on time to GTW.
• Control the held inventory process at the facility.
• Ensure all the report are being submitted to supervisor and other counter parts by EOD.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
النقل والخدمات اللوجستية

Courier

فبراير 2013 - فبراير 2014

DHL Express

كولومبوا 1، سريلانكا

فبراير 2013 - فبراير 2014

• Ensure that all deliveries and pickups are completed in a timely and professional manner as per DHL standards.
• Achieve the monthly sales leads, TDD and insurance target.
• Focus on assigned DHL KPI’s Ensuring a high level of rapport and communication with both internal and external customers while promoting the company professional image

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
النقل والخدمات اللوجستية

التعليم

international aviation and airline college

ديسمبر 2016

ديسمبر 2016

دبلوم، Air cargo operation

سريلانكا

Esoft Metro Campus

فبراير 2013

فبراير 2013

دبلوم، Information Technology

سريلانكا

Diploma in informationation technology with E-commerce

Vidyartha College

أغسطس 2011

أغسطس 2011

الثانوية العامة أو ما يعادلها، Business And Commerce

سريلانكا

G.C. E. Advance Level

Skills

People Management
Expert
People Management
Expert
Analysis
Expert
Analysis
Expert
Target Oriented
Expert
Target Oriented
Expert
Training and Development
Expert
Training and Development
Expert
Self driven
Expert
Self driven
Expert
Ms office
Expert
Ms office
Expert
creativity
Intermediate
creativity
Intermediate
Comunication
Expert
Comunication
Expert
team work
Expert
team work
Expert
Planing & Orgnization
Expert
Planing & Orgnization
Expert
Active leadership
Intermediate
Active leadership
Intermediate
Logistics Planning
Expert
Logistics Planning
Expert
Negotiation
Expert
Negotiation
Expert
Warehousing Operations
Intermediate
Warehousing Operations
Intermediate
Logistics
Expert
Logistics
Expert
Operation
Expert
Operation
Expert
Logistics Management
Expert
Logistics Management
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

اللغات

الانجليزية

متمرّس

الهوايات والاهتمامات

Video Gaming
Watching Movies
Listening To Music