Technical Designer and Implementor
British Telecom
مجموع سنوات الخبرة :14 years, 7 أشهر
Depend upon the client requirement suggest the new solutions and design & implement the security solutions.
Engaged in daily analysis, design, documentation, change management, Incident management, implementation, and support of client’s network infrastructure - Providing support of around 2000+ clients covering 53 Data centres worldwide…
• Responsible for:
o Resolving issues related to LAN, WAN, Security & Load Balancing
o Configuring Site-to-Site and Client to Site VPN’s on Cisco PIX/ASA Firewalls & Cisco VPN Concentrators
o Configuring VIP, Pools, Health monitors & SSL profiles on F5 Load Balancer
o Managing the troubleshooting of routing protocols like EIGRP, OSPF & BGP and multicast routing issues
o Implementing VLAN, VTP, STP, Trunk and ether-channel on Cisco Switches
o Analyzing the traffic using IP Accounting, Wire shark Network & Ethereal Analyzer and Juniper WAN Acc.
o Troubleshooting and configuration of the shared client as well as the dedicated clients.
Cisco Systems, Bangalore (Systems Engineer) December 2012 - Present
• Provide customer support through email, phone, IM and other communication means
• Resolve customer issues within defined SLAs
• Communicate the status of issues to customer in a timely manner
• Create Bill of Material (BOM) and other related products/services
• Provide answers related to products (Technical)
• Develop guides for end user self service
• Provide answer on competitive analysis
• Research and find answers to unknown questions
o Imparting Training on CCNA, A+ and N+.
o Configuring, Managing and setting up CISCO LAB for candidates.
o Preparing IOS backup and restoration of Routers & Switches using TFTP
o Configuring VLAN, VTP, Ether-channel and dot1q trunk encapsulation on uplink
• Design a LAN based Lab for NIIT Chakrata Road Dehradun.
• Managed the user accounts using Active Directory
• Responsible for:
o Configuring and Troubleshooting Routing protocols like EIGRP (Basic), Static and Default Routing as well as Switching Technology like Mac-based Security, Vlan, STP, Radius/DHCP Servers etc.
o Network assessment which includes technical, operational & economic assessment and its documentation
o Efficiently coordinating with major telecom companies like TATA, Reliance and BSNL along with other engineers in North Region.
o Configuring & Managing VLAN Trunking using 802.1Q and static NAT.
o Taking Backup of all routers, Switches.
o Administration, Installation, Maintenance, and troubleshooting of 2003/2005/2008 Active Director, DNS and DHCP configuration, and have been actively involved in installing those services at various centre level’ sites.
o Design and implementation of structured cabling.
o Imparting Training on A+, N+ and CCNA (R&S).
o Basic configuration and troubleshooting of the Micro Soft ISA server 2003.
English, Economics and History
• Completed Intermediate from CBSE Board in 2003 English, Hindi, Maths, Physics, Chemistry, Biology, Social Science and History