Bhaswati Majumder

As an AI Architect, I am leading the design and delivery of AI‑driven, enterprise‑scale platforms that improve operational resilience, reduce cost, and enable faster decision‑making across critical business systems.
In my role, I operate as a technical leader and solution architect, owning complex problem spaces end‑to‑end—from shaping the technical vision and architecture to guiding teams through implementation and adoption. I work closely with engineering, product, and business stakeholders to ensure solutions are scalable, secure, and aligned to measurable business outcomes.
My work at Nike focuses on:

AI‑led operations and intelligent automation, including agentic AI frameworks and LLM‑based solutions
Enterprise platform modernisation and automation migration, optimising tooling, licences, and operational cost
Designing reusable, plug‑and‑play AI frameworks that teams can adopt with minimal friction
Architecting production‑grade systems across cloud platforms, APIs, data pipelines, and orchestration layers

Beyond hands‑on architecture, I play a strong leadership role by:

Driving cross‑team collaboration across ITC and global partner hubs
Mentoring engineers and influencing technical standards for quality, scalability, and documentation
Onboarding teams to AI frameworks and setting standards for effective LLM and knowledge ingestion
Translating complex technology into business impact, such as MTTR reduction, auto‑resolution, hours saved, and operational efficiency gains

I am particularly passionate about building AI systems that work in the real world—not prototypes—balancing innovation with reliability, governance, and long‑term maintainability.

• Spearheaded the end-to-end implementation of Generative AI use cases, enhancing client solutions through advanced LLM, ML and deep learning techniques.
• Conducted client workshops to align AI strategies with business goals, ensuring stakeholder engagement and satisfaction.
• Developed responsible AI frameworks, leading to a 30% increase in project efficiency and compliance with ethical standards.

• Implemented the automation of supply chain processes from quote to cash using RPA and intelligent automation.
• Led a development team in deploying RPA solutions utilizing Microsoft Power Platform, UiPath, and Automation Anywhere.
• Managed stakeholder relationships to ensure alignment and successful project outcomes, enhancing operational efficiency.