Freelancer Hospitality Assessor (and) Customer Acquisition Manager cum Hospitality Trainer
Frankfinn Institute of Airhostess Training
Total des années d'expérience :14 years, 4 Mois
Teaching & Counselling of students, Blooms Taxonomy framework for student assignment and help students advance to
more complex levels of thinking & Multiple Intelligence while dealing with different level of students, Lesson Plans,
Student-Centered & Constructive Learning with Curriculum Orientation, Philosophy, Maslow’s Hierarchy of Needs, time
to time Counselling of students/parents. Assist Management for Government based National Skills Development
Corporation (NSDC) Examination-Questionnaire/assignments/E-tests, Situational based Role Play in Classroom Rules
Regulation with Policy & Procedures, Adult learning and Instructional based Classes room sessions.
Certified Hospitality Assessor (TOA -
Assessor ID - A-002ECA) with approved
agency under Skill Development Management
System (SDMS) under National Skills
Development Corporation (NSDC) and under PMKY-2 “Pradhan Mantri Kaushal Vikas Yojna-2” under Quality Pack code - THC/Q0102
(1.0).” under PMKY-2 “Pradhan Mantri Kaushal Vikas Yojna-2” which is certified from NSDC - National Skills Development Corporation. https://skillindia.nsdcindia.org/list-trainer-assessor
Teaching & Counselling of students, Blooms Taxonomy framework for student assignment and help students advance to
more complex levels of thinking & Multiple Intelligence while dealing with different level of students, Lesson Plans,
Student-Centered & Constructive Learning with Curriculum Orientation, Philosophy, Maslow’s Hierarchy of Needs, time
to time Counselling of students/parents. Assist Management for Government based National Skills Development
Corporation (NSDC) Examination-Questionnaire/assignments/E-tests, Situational based Role Play in Classroom Rules
Regulation with Policy & Procedures, Adult learning and Instructional based Classes room sessions.
Centara Grand Island Resort & Spa Maldives (CIRM), and Centara Ras Fushi Maldives (CRF)
24th April 2013 - 30th June 2015 - Quality and Training Manager (Duel Role) with Centara Grand Island Resort & Spa Maldives (CIRM)
October 2012 - March 2013 - Area Training Manager, Centara Grand Island Resort & Spa Maldives (CIRM), and Centara Ras Fushi Maldives (CRF)
October 2011 - October 2012- Training Manager
Centara Grand Island Resort & Spa Maldives (CIRM)
www.centarahotelsresorts.com; www.centarahotelsresorts.com/centaragrand/cirm www.centarahotelsresorts.com/centara/crf/
Define implements and updates the internal procedures by keep in mind company brand standard & SOP’s.
Organize HACCP training sessions to Kitchen, Store & Service personnel. Sets up the compulsory yearly health
screening test & result for kitchen, Service & Housekeeping personnel as per requirement by company & ministry.
Coordinate external audit inspections as per organization requirement (Safety In Asia, TUI Health Inspection, Virgin
Holiday Audit, Earth-check Audit, Internal Mystery shopper Audits).
Responsible for monitor & advise on performance of the quality management system of resort, produce data and
statistical reports on performance, measuring against set standards & report to Head Office.
Forwards to appropriate departments the results of all analyses, audits and controls and proactively works towards
implementing any required corrective measures.
Liaise with managers & staffs throughout the organization to ensure that the quality system is functioning properly.
Advises on changes, their implementation & provides training, tools, techniques to enable others to achieve quality.
Responsible to devising and establishing a company's quality procedures, standards and specifications. Also
reviewing customer requirements and ensuring that they are met as per company policy.
Working with purchasing staff to establish quality requirements from external suppliers; setting standards for quality
as well as health and safety for guest & staff on resort.
Defining quality procedures in conjunction with operating staff by close coordination of Management, setting up and
maintaining controls and documentation procedures.
Ensuring every department compiles and maintains a complete and up-to-date associate orientation manual.
Prepare, communicate and implement an annual training plan for the hotel.
Ensure regular, scheduled training plans are subsequently implemented and followed in all departments.
Conduct training and orientation programs for associates at all levels at organization.
Prepare, monitor and control the hotel’s annual training budget.
Ensuring a sufficient number of qualified departmental trainers is available in every department.
Maintaining a comprehensive record of all training activities and efficient administration within the department
preparing and submitting operational reports.
Monitor and control the use of the hotel training facilities and equipment.
www.sarovarhotels.com
Key Responsibilities
* To design, co-ordinate & implement training activities for the staff, supervisors & management
* To identify the training needs of staff & supervisors
* To conduct induction and other suitable training programmes for all new employees
* To organize safety, fire prevention and control programmes for all employees with help of Security In charge
* To organize programmes for staff on methods, procedures and systems in guest handling, selling, cost consciousness,
F&B Service, Food production, housekeeping,
www.frankfinn.com; www.davim.ac.in
Key Responsibilities (both places)
* Being the departmental trainer, conducting “Training Need Analysis” & then developing conducting training sessions
on Fidelio, F & B Service, Front office, Food Production, Housekeeping and other subjects (based on S.O.P.)
* Assisting H.O.D. and other senior staff for smooth routine jobs for that modify & set the various standards.
* Help in formulation of new modules (for assigned subjects) to give quality lectures.
* Taking daily briefing of all the students & updating them on all new happenings.
* Coordinate & assist the students for 5star property show-round.
Worked as a “Guest Services Executive - Butler” at Malakiya Villas “The Premium Product of Madinat-
Jumeirah”, & Dar Al Masyaf, a part of the Arabian Resort “Madinat Jumeirah - Dubai UAE”,
Trainee program offers me opportunity to gain in-depth knowledge and first-hand practical
experience in many aspects of hotel operations. This opportunity will provide insight into what a career would be like working
in hotel operations by providing exposure to multiple departments while developing relationships with leaders in the field.
The program provides rotations in the all CORE and minors departments of Hotels i.e.
www.ihmpusa.net; www.nchmct.org
www.ihmpusa.net; www.nchmct.org