BHUMIKA MITTAL

• Managed multi-unit QSR operations, ensuring brand standards and operational
excellence.
• Drove sales, KPI performance, and operational reporting using Power BI.
• Optimized inventory, procurement, and food cost using CrunchTime, IMS, and
Zenput.
• Led team training, scheduling, and performance to deliver consistent guest
experience.
• Ensured compliance with SOPs, food safety, and company systems across all
locations.

• Managed daily store operations, staffing, and sales performance using Oracle and
IMS.
• Ensured brand standards, SOP compliance, and service excellence.
• Managed payroll administration using ADP while optimizing labor costs and workforce
planning.
• Resolved customer concerns to deliver exceptional guest satisfaction.

• Led daily shift operations to meet KPIs, quality, and safety standards.
• Managed task allocation, staffing, and team performance.
• Conducted briefings and ensured SOP compliance.
• Improved workflow efficiency and resolved operational issues.
• Trained staff and handled escalations effectively

• Managed full hotel operations (Front Office, Housekeeping, F&B) ensuring smooth
daily performance and service consistency using Opera PMS and POS systems.
• Owned P&L, budgeting, forecasting, and cost control to drive financial and
operational alignment.
• Led a 40-member cross-functional team, providing direction, coaching, and
performance management.
• Improved guest satisfaction through SOP implementation and effective service
recovery systems.
• Coordinated with F&B to enhance service quality, guest experience, and operational
efficiency.

• Managed guest check-in/out, payments, and front desk operations.
• Maintained PMS records, coordinated room status, and resolved guest issues.
• Prepared daily reports and promoted hotel services to enhance guest experience.

Performed advanced facial and body treatments (microdermabrasion, peels, body
wraps) following clinical protocols.
Ensured safe treatment delivery, client comfort, and accurate record keeping with full
confidentiality.