Front Office Supervisor
Liwa Hotel
مجموع سنوات الخبرة :6 years, 3 أشهر
1. Greet all guests at all times in a friendly and respectful manner and attempt to learn and use
guests by name at every opportunity.
2. Welcomes the entire guest and register all arrival rooms according with established
procedures.
3. IN-House guests personnel cash and travelers checks and assist with currency exchange.
4. Responsible to attend and assist the guest requests using of Hotel facilities at all the time.
5. Knowledgeable of all the internal promotions, special offers in various department and
outlets.
6. Attend the guest complaints, inquires and requests, referees problems to Supervisor/
Department Head if not available.
7. Relieve Night Auditor on his/ her Day off and during his/her annual vacation.
8. Endeavors to maintain the Standard, Mission and Vision of the Hotel.
1 Politely smile and greet entire Guest and serve welcome drinks.
2 Taking care of the Guest Luggage whilst check-in check-out.
3 Explain to the Guest, Hotel facilities, special offers, internal promotions, safety
procedures and specialized in surround the hotel
1 Provide outstanding service and ensure customer satisfaction.
2 Respond to customer needs and requests in a timely manner.
3 Address customer concerns and complaints promptly and professionally.
4 Responding incoming and outgoing mails and faxes.
5 Plan and assign task for front office associates.
6 Post charges to customer and handle card and cash transactions.
7 Assist in hiring and training associates in front office duties.
8 Ensure associates follow company policies and operational procedures.
9 Preparing schedule regular for meeting to discuss about issues and updates.
10 Educate associates on safety, emergency and security procedures.
11 Observing all the operation during the shift and solving issues and reporting to General