bhupal nepali nepali, Front Office Supervisor

bhupal nepali nepali

Front Office Supervisor

Liwa Hotel

Location
United Arab Emirates - Abu Dhabi
Education
High school or equivalent, in
Experience
6 years, 3 Months

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Work Experience

Total years of experience :6 years, 3 Months

Front Office Supervisor at Liwa Hotel
  • United Arab Emirates
  • January 2015 to March 2020
Manager at Liwa Hotel (Al Marfa Pearl Hotels Management L L C)
  • United Arab Emirates
  • January 2012 to December 2012

1. Greet all guests at all times in a friendly and respectful manner and attempt to learn and use
guests by name at every opportunity.
2. Welcomes the entire guest and register all arrival rooms according with established
procedures.
3. IN-House guests personnel cash and travelers checks and assist with currency exchange.
4. Responsible to attend and assist the guest requests using of Hotel facilities at all the time.
5. Knowledgeable of all the internal promotions, special offers in various department and
outlets.
6. Attend the guest complaints, inquires and requests, referees problems to Supervisor/
Department Head if not available.
7. Relieve Night Auditor on his/ her Day off and during his/her annual vacation.
8. Endeavors to maintain the Standard, Mission and Vision of the Hotel.

Concierge at Liwa Hotel (Al Marfa Pearl Hotels Management L L C)
  • United Arab Emirates
  • June 2010 to January 2010

1 Politely smile and greet entire Guest and serve welcome drinks.
2 Taking care of the Guest Luggage whilst check-in check-out.
3 Explain to the Guest, Hotel facilities, special offers, internal promotions, safety
procedures and specialized in surround the hotel

Duty Manager at Liwa Hotel (Al Marfa Pearl Hotels Management L L C)
  • United Arab Emirates
  • to

1 Provide outstanding service and ensure customer satisfaction.
2 Respond to customer needs and requests in a timely manner.
3 Address customer concerns and complaints promptly and professionally.
4 Responding incoming and outgoing mails and faxes.
5 Plan and assign task for front office associates.
6 Post charges to customer and handle card and cash transactions.
7 Assist in hiring and training associates in front office duties.
8 Ensure associates follow company policies and operational procedures.
9 Preparing schedule regular for meeting to discuss about issues and updates.
10 Educate associates on safety, emergency and security procedures.
11 Observing all the operation during the shift and solving issues and reporting to General

Education

High school or equivalent, in
  • at shree singha bahini
  • January 2004

Specialties & Skills

CUSTOMER SATISFACTION
FRONT OFFICE
MICROSOFT EXCHANGE
PERSONNEL
POLICY ANALYSIS
REPORTS
TÉCNICAS DE SUPERVISIÓN

Languages

English
Expert
Hindi
Expert