Bhupendra Singh

- Lead 3PL operations for Emirates Airline Engineering, maintaining 100% SLA adherence and full regulatory
compliance across all inbound/outbound activities.
- Directed warehouse layout redesign projects, improving space utilisation by 20% and enhancing material
flow efficiency across the facility.
- Managed inventory reconciliation using WMS and ERP (Infor/Shiplogix), achieving near-zero discrepancy
rates on monthly cycle counts.
- Spearheaded weekly HSE audits and safety training programmes, sustaining ISO and OSHA compliance
with zero reportable incidents.
- Designed and implemented operational KPIs for team productivity, inventory accuracy, and on-time
shipment rates — presented weekly to senior management.
- Fostered a high-performance team culture through structured coaching and daily stand-up briefings.

Customer service officer

- Executed end-to-end warehouse operations: goods receiving, put-away, picking, packing, and dispatch,
ensuring accuracy and speed across all workflows.
- Utilised SAP ERP to monitor stock levels, process material requisitions, and support procurement planning
for energy sector operations.
- Maintained comprehensive documentation including GRNs, stock movement records, and cycle count
reports in compliance with global supply chain standards.
- Collaborated with third-party logistics partners to optimise last-mile delivery and improve customer fulfilment
metrics.
- Ensured strict adherence to company SOPs and HSE regulations throughout all warehouse activities.
- Managed high-volume 3PL client accounts with full oversight of warehousing, inventory, and logistics —
consistently achieving and exceeding contractual SLAs.
- Produced and presented client-specific KPI dashboards to senior stakeholders, driving transparency and
proactive issue resolution.
- Applied Lean and Kaizen methodologies to streamline order cycle times and reduce operational waste,
delivering measurable cost savings.
- Coordinated cross-functional teams for warehouse audits, SKU reconciliation, and data validation across
multiple client accounts.
- Handled escalation protocols and client retention strategies, maintaining a 95%+ client satisfaction rate over
5 years.
- Led warehouse surveys and coordinated support teams to ensure continuous service excellence for key
accounts.

- Oversaw receiving, inventory management, and dispatch operations across multi-site distribution centres.
- Utilised WMS and manual tracking systems for inventory control, stock rotation, and returns management.
- Analysed inventory trends to forecast demand, reduce holding costs, and prevent stockouts. Implemented cost-saving logistics strategies, reducing transport and storage expenditure while maintaining
service levels.
- Maintained SOP compliance, conducted internal audits, and produced accurate logistics reports for
management review.