IT Manager
ARJ Holding LLC
Total years of experience :19 years, 4 Months
• Responsible for the daily operations of the Information & Communication Technology for corporate. Infrastructure Developed and implemented companywide policies and procedures related to Network Hardware, Software, Acquisition, User Support, Network Security and Disaster Recovery.
• Set vision and strategy for enabling a highly efficient workforce, including evaluating tools for productivity such as communication tools
• Support system administration for corporate systems such as SAP (FICO-Financial controlling, SD- Sales & Distribution, HR, PP- production Planning modules) & ERP systems for Group companies: Hospitality, Engineering, Water Technology, Landscaping, and Real estate & Factory.
• Lead the team providing corporate IT services, including Active Directory, email, system monitoring, backup and recovery, etc.
• Maintain corporate server infrastructure, including SAN, private server virtualization, and cloud services.
• Manage the system administration team for corporate infrastructure (firewall, switches, load balancers Routers, etc.).
• Supervise a team of professional in assigned group to achieve business goals. Ensure that team follows company quality and service standard.
• Manage the system administration & network administration team for corporate network infrastructure.
• Develop or improve business strategies to maximize revenue. Maintain profitable relationship with existing and potential customers.
• Prepare annual budget review business contractual agreements & financial statements.
• Vendor Contract Management, Manage outsourced contracts, and accountable for the execution of IT plans/projects
• Oversee implementation of upgrades, new functionality and enhancements, drives continuous improvement to business processes
• Oversee the functionality of the corporate and business applications, analyze the business requirements of all departments to determine their technology needs
• Keep hardware and software inventory up-to-date & Keep user network accounts and distribution groups up-to-date
• Resolve problems and/or produce “how to” instructions/wikis and demonstrations, Play a full role within the administrative team of the colleague as required
• Responsible for the daily operations of the Information & Communication Technology Infrastructure Developed and implemented companywide policies and procedures related to Network Hardware, Software, Acquisition, User Support, Network Security and Disaster Recovery.
• Micros environment (Micros POS - Simphony v2, With Oracle database project, Related software and hardware related project, AVAYA IP Based telephone management project, High speed Internet project, Structured cabling project for data & voice, IPTV project & Background music system project, Ving card electronics door lock ICT projects implemented successfully.
• Estimate the effort required to operation the IT project plan for the agreed scope and Estimate the budget in the cost budget management system. Present the budgeting plan for the approval & Manage the utilization of the budget in an ongoing basis
• Plan the resource distribution required during each phase of the ICT project and Chair weekly status meetings with project leads and functional managers to monitor progress on planned tasks and discuss solutions to issues faced and risks foreseen
• Successfully opened the hotel for operation and implemented all the Information * Communication Technology projects successfully. Monitor ICT project risks and issues management, Resolve and manage conflicts, Communication with management and Implementation IT Project within defined timeframe.
• Analyzing business needs from an IT project perspective and identifying technology solutions to fulfill these requirements, supporting the Information Technology policies laid down by our corporate office.
• Identification of new technology solutions and deployment of the same, Upgrade maintenance and monitoring of IT project resources supporting the business
• Prioritize the allocation of budgets for various development and maintenance activities, Oversee daily operations and system availability
• Dissemination of end user IT training material and supporting direct end user training needs
• Ensure security and integrity of IT project systems and data in use by the organization
• Periodic security audits and risk assessment of IT project systems
• Prepare ICT project closure report and summarise the key recommendations to senior management on IT project outcome.
Key Result Areas - Pre opening experience
* Expertise in management of entire IT operations along with planning, designing and implementing state of art network solutions
with cutting edge technologies; sound knowledge of Installation, configuration and managing entire ICT operations.
* Micros environment (Micros POS - 9700, With Oracle database project, Related software and hardware related project, Alcatel
telephone management project, High speed Internet project, Structured cabling project for data, voice project, IPTV & CCTV
camera project, Digital Signage & Background music system project, Advanced audio visual system and overhead projector
project, Ving card electronics door lock project. implemented ICT project successfully.
* Estimate the effort required to operation the project plan for the agreed scope and Estimate the budget in the cost budget
management system. Present the budgeting plan for the approval & Manage the utilization of the budget in an ongoing basis
* Plan the resource distribution required during each phase of the ICT project and Chair weekly status meetings with project leads
and functional managers to monitor progress on planned tasks and discuss solutions to issues faced and risks foreseen
* Monitor ICT project risks and issues management, Resolve and manage conflicts, Communication with management and
Implementation IT Project within defined timeframe and budget. Prepare ICT project closure report and summarise the key
recommendations to senior management on project outcome.
* Manage and perform Organization wide release within the defined timelines.
* Prepare Plans & Strategies, directs & co-ordinates team's activities to manage and implement ICT projects and/or interrelated
projects from contract/proposal initiation to final operational stage
* Executive Strategies & Plans, monitors, and reviews all projects economics to include costs, operational budgets, staffing
requirements, resources, and risk
* Implemented new areas of improvement using quality tools to design action plans, eradicate process gaps and improve operational
efficiency.
* Process mapping and implementation. Project budget analysis, contract renewals and human capital management
* Implement industry best practices and lent practical hands-on assistance to bootstrap the critical path processes and practices
required to accelerate the delivery of associated benefits
* Managed an exceptional team of system engineers whose primary mission was to provide first and second level technical
assistance both in hardware and software to all internal staff and customers. Coordinated training of new applications, new
systems rollout and implementation of an external internet based trouble reporting program.
Significant Accomplishments - Large scale IT Projects
* Implemented successfully Micros environment (Micros POS - 9700, Opera for hotel booking system). With Oracle database.
* Implemented Civil soft for payroll system, SUN system for Finance & FBM for purchasing.
* Implemented TMS system for telephone call accounting.
* Implemented High speed Internet project for Wi-Fi and Wired connections.
* Structured cabling project for data, voice & video finished successfully.
* IP TV & CCTV camera implementation completed successfully.
* Installations of servers & Computers completed successfully
* Alcatel telephone PABX system project completed successfully
* Digital Signage & Background music system implemented successfully
* Advanced audio visual system and overheard projector implemented successfully.
Key Result Areas - Pre opening experience
* Expertise in management of entire ICT operations along with planning, designing and implementing state of art network solutions
with cutting edge technologies; sound knowledge of Installation, configuration and managing entire IT operations.
* Ability to combine project & staff management with technical expertise to consistently exceed corporate goals.
* Translated business plans into functional IT enabled services by managing technology projects at various stages of its life cycle
with controls on the resources provided and agreed deadlines
* Optimized utilization of infrastructure resources to save on IT spends and also free up spare capacity to be used for contingency
purposes.
* Ensured IT spends are within projected budget and drove technical initiatives to gain cost efficiencies
* Micros environment (Micros POS - 9700, With Oracle database project, Related software and hardware related ICT project, AVAYA
IP based telephone management project, High speed Internet project, Structured cabling project for data, voice, CCTV camera
project, Digital Signage & Background music system project, Advanced audio visual system and overhead projector project, Ving
card electronics door lock project. implemented ICT projects successfully.
* Estimate the effort required to operation the project plan for the agreed scope and Estimate the budget in the cost budget
management system. Present the budgeting plan for the approval & Manage the utilization of the budget in an ongoing basis
* Plan the resource distribution required during each phase of the IT project and Chair weekly status meetings with project leads
and functional managers to monitor progress on planned tasks and discuss solutions to issues faced and risks foreseen
* Monitor ICT project risks and issues management, Resolve and manage conflicts, Communication with management and
Implementation IT Project within defined timeframe and budget
* End to end Project Planning & Scheduling right from the envisioning, development and deployment phases of the projects
* Executing action plans for overall Organizational Development around team members training, career growth etc...
* Establishing partnership with various vendors for delivering to the business needs and maintain the business relationships
* Delivering multiyear IT road map plan by working closely with the business and based on the organizational strategic
initiatives/priorities and business direction.
* Providing technical & solution architecture leadership for various strategic IT projects. Leading and driving various organization
wide Process and Quality Improvement initiatives
* Prepare ICT project closure report and summarise the key recommendations to senior management on project outcome.
Significant Accomplishments - Large scale IT Projects
* Implemented managed successfully Micros environment (Micros POS - 9700, Opera for hotel booking system). With Oracle database.
* Implemented projects through VB & SQL.
* Structure Cabling for complete Hotel & implemented all the servers
* WIFI internet access enabled for Total Hotel premises with Cisco & HP access devices.
* Vingcard Door Lock System for 175 Rooms implemented successfully.
* Implemented time attendance & Access control project successfully.
* CCTV Camera installation project completed successfully & Pre-opening experience
Responsible for the daily operations of the Information & Communication Technology Infrastructure. Developed and implemented
companywide policies and procedures related to Network Hardware, Software, Acquisition, User Support, Network Security and
Disaster Recovery.
* Customer Support- Managed an exceptional team of system engineers whose primary mission was to provide first and second level
technical assistance both in hardware and software to all internal staff and customers. Coordinated training of new applications,
new systems rollout and implementation of an external internet based trouble reporting program.
* Micros environment (Micros POS - 3700), With Oracle database project, Related software and hardware related ICT project, Nortel
telephone management project, High speed Internet project, Structured cabling project for data, voice project, CCTV camera
project, Smart link card electronics door lock project, Time attendance system projects implemented successfully.
* Estimate the effort required to operation the IT project plan for the agreed scope and Estimate the budget in the cost budget
management system. Present the budgeting plan for the approval. Plan the resource distribution required during each phase of the
ITC project and Chair weekly status meetings with project leads and functional managers to monitor progress on planned tasks
and discuss solutions to issues faced and risks foreseen
* Monitor ICT project risks and issues management, Resolve and manage conflicts, Communication with management and
Implementation IT Project within defined timeframe and budget
* Expertise in management of entire IT project operations with experience in setting up / maintaining networks, local servers and
application landscape
* Played a crucial role towards start up initiatives by recruiting the right resources, working with technology partners for IT project
setup and commissioning
* Implementation of ICT project plans within pre-set budgets with infrastructure revamp in some cases
* Prepare Plans & Strategies, directs & co-ordinates the team's activities to manage and implement IT projects and interrelated
projects from proposal initiation to final operational stage
* Develop a deep understanding of technology and architecture; decide on the technologies, development environment and other
components to be used.
* Overall responsible for managing IT projects or programs within defined time, quality and cost constraints
* Identified and managed project dependencies and critical path. Planned and scheduled project timelines and milestones using
appropriate tools
* Track project milestones and deliverables
* Develop and deliver progress reports, proposals, requirements documentation, and presentations
* Prepare ICT project closure report and summarise the key recommendations to senior management on project outcome.
*
Significant Accomplishments - Large scale IT Projects
* Implemented managed successfully Micros environment (Micros POS - 3700 & Fidelio for hotel booking system) with Oracle
database.
* Structure Cabling for complete Hotel
* WIFI internet access enabled for Total Hotel premises with Cisco & HP access devices.
* Smartling Door Lock System for 90 Rooms implemented successfully.
* Finger print for time attendance & Access control project completed successfully.
* CCTV Camera installation project completed successfully.
Established the distributed networking technology standards for SMS mini-computer based product installations Using IBM, HP, Cisco,
and 3Com equipment
* Developed automated systems to manage the planning, configuration and installation of distributed network system products.
* Configuring, maintaining of DHCP server, Relay agent, DNS, server 2003 environment, maintaining of group & local policies, Installing &
managing of ADS, Maintaining of GPO, Installing & repairing of drivers.
* Established a training program for engagement project management and standard consulting methodologies including Microsoft Project
planning templates
* Demonstrated high client satisfaction through extended engagements.
* Designed and implemented networking projects with client side.
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