Delivery Manager
Software Systems LLC
Total years of experience :22 years, 8 Months
Key Achievements:
o Compliance Certification on core EDRMS Solution
o In Country Value Monitoring & Reporting Solution Implementation for 8 Oil&Gas operators within one year.
o Set up of Offshore Development Centre within 1 year
o 25% Improvement in Productivity & SLA adherence within 18 months
Experience Summary:
In my current role, at Software Systems LLC, I work as an enabler - to enable my team to achieve continuous delivery to meet project objectives efficiently and cost-effectively, while aligning with company strategic goals. My responsibilities include
Technical and Functional solution evaluation and recommendation
Budgeting/Planning/Execution of project & support services delivery
Presentation of proposed solution/schedule/status reporting/action plans to customer & management-via Word Documents/Excel based or BI tool based analysis reporting/PowerPoint presentations.
Team Leadership & Management.
Project/Task Details:
• Management of Delivery of Projects and Support Contracts
• Resource Planning, Allocation & Utilization
• Review and Evaluation of Solutions provided to customers, Estimation and Third party product recommendations
• Quality Assurance & Quality Control
• Staffing through Hire/Partner vendors
• Setup Offshore Development Centre & Management of Offshore Project Delivery
• Management of Project & Support Service Delivery through vendor partners
• Operations Management for the Delivery Team
• Continuous Process Improvement and Innovation - Evaluation and Implementation of Processes and Systems to improve efficiency and effectiveness of the Delivery Team
• Managing Team (Onsite & Offshore) - 30+, in addition to vendor partner teams.
The portfolio I manage include
• IBM FileNet Installation and Upgrade
• Correspondence Management System (In-house IP) Implementation
• Custom Development Projects - .NET, SQL Server, Java, Oracle
• Qlik BI Installation and Dashboard Implementation
• Product Design & Development
• Technical Research & Recommendation
Project Execution Methodologies: Agile, Waterfall, Hybrid, Spiral/Iterative
Technology/Tools:
IBM FileNet ECM, Enterprise Records
Oracle/SQL Server based applications on .NET/Java
Qlikview/Qliksense BI
Office 365, MS Project, MS Visio
Company Set up and Management Customer Acquisition, Lead Generation and Deal Closing Product Sourcing, Product Design and Quality Control Procurement and Delivery Management Financial Planning and Management
Business and Operational Management of unit focusing on new markets (South America, Middle East, Australia, China and Japan) and services (SAAS, Learning solutions)
Unit Financial Planning - Consolidation of data and trends, Joint planning exercise with other units, Development of Analysis and What-If Models
Monitor Strategic Goals and Strategic Initiatives
Unit Management and Corporate Reviews - Monitoring against goals on Balanced Scorecard, Analyze and Validate unit/account/portfolio performance
Operational Planning
Revenue Budgeting
Manpower & Expense Budgeting - Develop Analysis Models based on various dimensions to arrive at optimal values - Ensure no or minimal budget overruns
Ongoing review of Revenue Forecasts (Fortnightly) - Unit/Account/Portfolio. Analysis and Validation based on Pipeline, Sales Manager updates, Trends
Pipeline Analysis and Reporting
Accounts Receivables Management-over 95% accuracy in predicting collections
Financial reporting and consolidation for senior management -Strong Business Analytics for a complex-multi region unit with regions needing different areas of focus.
Statistical Models for forecasting - implemented in multiple process areas
Process Improvements(Accounts Receivables, Resource Management, Budgeting, Contract Review and Finalization)-Development and Implementation
Project Management - Supervising the planning and execution of project - Oracle Development and Maintenance projects. Includes Effort Estimation, Work Allocation, day-to-day management; progress tracking and reporting.
Client Management
Requirement Elicitation and Preparation of Requirement Specification documents; workflow and data model definitions
Quality Assurance - Development & Maintenance (Oracle) Projects, Document Management Projects
Design Reviews
Domains Worked on - Pension Management, Asset Management, Inventory, Purchase and Accounting, Document Management.
Client Profiles - Government Institutions, Banks
Technical Pre-Sales - Proposing technical and business solution, project planning and estimation for:
Small Business ERP Implementation projects
Oracle Technology Based Development Projects - Application Server, Application Integration
Document Management and Workflow Projects.
Outsourcing engagements
Process Management
Process Definition for Project Management and Configuration Management
Developed and Implemented Guidelines for end-to-end operations from core project management to peripheral admin and sales related activities.
Organization procedures and policies maintenance and enforcement.
Business Development Activities
Assist Divisional Manager in Business Planning
Partner Management
Product and Technology evaluation
Design of Insurance and Accounting Systems by analyzing AS-IS systems and TO-BE requirements; constructing workflow charts and diagrams and data models; writing specifications. Focus Area was Claim and Accounting.
Recommend controls by identifying problems; writing improved procedures.
Define project requirements by identifying project milestones, phases, and elements; forming project team;
Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
Provide references for users by writing and maintaining user documentation; training users.
Prepare technical reports by collecting, analyzing, and summarizing information and trends.
Solution Architecture definition
Analysis and Evaluation of Insurance Software.
Issue identification and management for Data Migration.
Quality Assurance.
Management of 30-member teams
Systems Worked on - Insurance Claim Management System, Insurance Accounting Systems, Inventory reports
Client Profiles - Multinational Insurance Corporation, Electronic Retailer