Outlets Manager
Intercontinental Doha the city
Total years of experience :11 years, 3 Months
Hire and train new restaurant staff.
Leading F&B team by attracting, recruiting, training and appraising talented staff.
Maintain consistency of service by being aware of and prepared for all events, large parties and reservations that may affect food and beverage service operations.
Ensures a pleasant dining experience in all outlets by collaborating with Executive Chef in the creation of menus and menu pricing as requested.
Acts as the Manager on Duty (MOD) when all other management staff has departed for the evening and supervises any remaining staff in the F&B.
Design attractive menus.
Develop a strong relationship with regular customers. Follow food and safety regulations.
Order food supplies for the kitchen.
Ensure that customers are satised with food and service. Assist with marketing events.
Create restaurant policies.
natural leader; able to build productive teams and delegate tasks effectively.
•Highly motivated, goal-oriented professional; a decision-maker skilled in implementing
Oversee day-to-day operations, such as ordering food and supplies and providing customer service.
Managing and enhancing the guest experience, creating the schedule for all restaurants and bars, overseeing expenses, and forecasting revenues.
Directly managed, trained and ensured professional development of 30+ employees
Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations. Recruited and trained the staff for the opening of the venue.
Enhanced operational success through effective staffing, training and ensuring well-timed customer service.
Hired, trained, and supervised management team; delivered periodic performance evaluations and bonus grants for employees.
Recruited new employees and trained them in good work habits, product information, and effective sale techniques.
Consistently control profits and losses by following company guidelines for labor and inventory management.
Responsible for budget preparation, revenue management, monthly P&L reports.
More than 1000 people capacity.
Made sure that the nightclub operates effciently and effectively.
Ensured that the high standard operating procedures of the club is maintained. Multitasking with fun and possess business management skills to make sure that the environment and revenue of the night club meets the business format. Achieving quotas in sales and pro2t margins.
Good planning strategies and implementing night clubs special promotions.
Ensure that all the outlets social media are active and running daily. Taking part at events with bloggers and influencers. Preparing the monthly social media calendars for the outlets.
Attending VIP events outside of the hotel. i
Working closely with the
Hiring and training the staff.
Ensure that the operation runs smoothly.
Focused on the 2nancial success of the establishment.
Delegating people with certain tasks with the right supervision. Review sales and beverage costs, and reconcile any discrepancies in accounting. Ensure proper cash management.
Resolve customer complaints promptly and according to company guidelines. Oversee the preparation of beverages and ensure quality of product served.
Oversee all front and back of the house restaurant operations.
Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
Training the staff on daily basis. Handling guest complaints.