Bianca Faye Delgado

HSEQ Rep for Middle East
• Maintain the company’s QMS for the Middle East Region.
• Manages regular internal and external audits i.e., Finance, QMS & UKAS Accreditation.
• Carrying out regular inspections / audits of the workplace and site for HSEQ.
• Perform Risk Assessments to ascertain mitigations (e.g., issuance of PPE for site, maintain safe working environment, etc.).
• Investigating complaints, potential hazards and dangerous incidents and maintaining the entries in the Hazard Log and Accident Records Log.
• Representing the workers in Ricardo Rail Qatar Office on health and safety matters and in discussions with managers on hazards and safety issues.
• Promote the health and safety of employees in Ricardo Rail Qatar Office.
• Monthly briefings to team on Company HSEQ matter.


Senior Business Support
• Management of the Qatar Team's utilization, ensuring targets are met and tasks are completed against budget and forecast.
• Takes part in the preparation of reports for SLT, client presentations, and tender documents.
• Seeks business development opportunities within the region through consistent market research and by monitoring government portals.
• Expert in the preparation and quality control of ISA project deliverables including Assessment Records, monthly Progress Reports, Project Plans, Inspection Records, Project registers and project communication.
• Ensures that Ricardo's management system and process improvement initiatives are implemented.
• Supports the finance team in terms of the production of client invoices, the processing of supplier invoices, and expense reports.
• Develops and implement business processes, workflows and KPI trackers to improve the team’s efficiency and productivity.
• Large-scale, high-quality bid and proposal support (start to completion phases).
• Support the business's documentation, procedural, and financial objectives.
• Assist the company with financial forecasting, budgeting (monthly, quarterly, and annually), training, and project coordination.
• Audit support (Finance, LRQA, & UKAS-ISO Standards).
• ERP system, CMs, SAP, Changepoint, and Cascade administration.
• Employee representation and HR coordination.
• Responsible for providing high-quality project delivery output in compliance with ISO standards.
• Support the production of progress reports and highlight reports for projects and key workstreams.
• Manages the intranet document control site by ensuring document creation and revisions are reviewed and controlled.
• Liaison with the stakeholders and project team to maintain an effective business relationship.
• Arrange meetings, book facilities and equipment, prepare agendas, attend meetings, and produce and distribute minutes within agreed timeframes.
• Aconex document control.

OFFICE ADMINISTRATION
• Execution of the implemented office policies and procedures for strict compliance.
• Preparing reports on expenses, office budgets, and other expenditures.
• Prepare annual sales analysis & financial reports with visual presentations & statistical data.

PRODUCT SUPPORT
•Author of Business Proposal for Showroom Sales Operations through thorough business analysis and accurate presentation of statistical data.
•Helped the organization in creating effective Data Base System.
•Accurately maintaining standard Quotation Prices and submitting project estimations within the timeframe.
•Ensuring that Quotation Prices are at par of the profit goals of the company.
•In-charge of the preparation of production requests for all product types within the organization.
•Monitor job orders that have been sent to the Production and ensuring that we meet each Client’s installation deadline.
•Act as company representative when there are client queries through personal, phone and email conversation in accordance with Business communication standards.

PROCUREMENT
•Preparation of RFQ, RFP, RFI, Purchase Order and Invoice Authorization Form.
•Act as departmental buyers and send LPO requests to the senior procurement officer.
•In-charge for regular checking of all office facilities & equipment are functional all the time and be in-charge of arranging any repairs, replacements & maintenance.

CENTRAL DESIGN PLANNER
•In-charge of the Central Design Planning of the whole organization through new job allocation & close monitoring of designers output and their day to day workload schedule to ensure staff productivity and efficiency.

HUMAN RESOURCES
•New employee orientation and on-boarding if necessary.
•Employee representation and HR Coordination.
•Assisting with the performance review and termination processes

ACCOUNTING
•Assisting with audits, fact checks, and resolving discrepancies.
•Preparation of Accounts Payable & Receivables and reconciliation of Invoices.

• Assist customers with online products and services (ebay.com online shopping).
• Resolve / troubleshoot customer issues / concerns with online shopping (ebay.com).
• Walk through on how to use different site features and how to buy/bid/cancel items online.
• Attend to e-mails, queries and requests of out of footprint customers.
• Conduct product / service inquiry research.
• Initiate customer requests through client systems by Creating business reports, Site issues & credit requests.
• Escalate / transfer calls as necessary.
• Provide options for better financial decision (rates earned on investments and how to avoid service fees - billing Invoices).
• Calculate billing errors and correct them.
• Adjust fees and process refunds.
• Check billings/electronic download reports for customers/clients validated within system Communicate & follow up effectively with sales department regarding customer accounts on a timely basis and schedule auto-pay.
• Proactively educate clients on utilizing available access channels (i.e. Sales Reports online, System generated invoices, automatic online features and Telephone services). Review clients’ financial history and current standing to determine if they are profiting from their sales or not.
• Provide accurate records of documents such as amount due, due date, sales records.

plan that includes both short- and long-term financial goals.
• Reaching out to prospective clients and building a strong customer base.
• Helping clients with financial planning decisions for retirement, education, day-to-day expenses and investments.
• Often travel or work non-traditional hours to meet with clients in their homes or businesses.
• Offer financial planning small-medium classes or seminars to reach out to potential clients.

• Acquiring new businesses/turn ins (Savings and Checking Accounts, Credit Cards, Personal Loan, Auto Loan, Home Loan, Unit Investment Trust Funds, Corporate Accounts) to achieve the organization’s goals.
• Ensuring high levels of customer satisfaction through excellent sales service.
• Assessing customers’ needs and providing assistance and information on product features.
• Building productive trust relationships with customers by keeping their personal information highly confidential.
• Thorough follow up calls to keep the customer well informed about their acquired product and services.
• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis. Remain knowledgeable on products offered and discuss available options.
• “Go the extra mile” to drive sales (e.g. Conducting office to office appointments/meetings, marketing research, prospecting, mapping, etc).
• Process POS (point of sale) purchases and cross sell other products.
• .Team up with marketing team to maximize the productivity of customer service
• (Sales Rally, advertisement through sponsorship of appropriate events and setting up booth inside an establishment with our targeted clientele).
• Negotiating and closing of business deals through a maintained extensive
• knowledge of current market conditions and product details.