Mazin Ehab Hassan Yahia

Greet customers and understand their service needs.
• Prepare accurate service orders and repair estimates.
• Coordinate with technicians for diagnostics and repairs.
• Communicate service updates and timelines to customers.
• Prepare service quotations and ensure accurate billing in line with company procedures.
• Ensure customer approval for additional work.
• Process warranty claims and follows Nissan policies.
• Promote recommended maintenance and genuine parts.
• Maintain service records and handle invoicing.
• Follow up with customers to ensure satisfaction.
• Support service department goals and performance targets.
• Schedule and manage service appointments efficiently.
• Identify and upsell additional services based on vehicle condition and history.

• Greeted customers and assessed their service needs, providing clear explanations and recommendations.
• Prepared detailed service estimates and communicated them effectivelyto customers.
• Coordinated with technicians to ensure timely and accurate completion ofrepairs and maintenance.
• Maintained comprehensive records ofservices performed and customer interactions.
• Followed up with customers post-service to ensure satisfaction and address any concerns.
• Managed scheduling to optimize workflow and reduce wait times.
• Enhanced customer loyaltythrough exceptional service and relationship building.