Data Account Manager
Thomson Reuters
مجموع سنوات الخبرة :7 years, 8 أشهر
Data Account Manager (On Secondment) / Team Manager -- (Jan 2011 - Apr 2012)
Responsible for maintaining and developing customer relationship with top global investment banks. I
worked with content teams, sales, top management, product managers and order management teams to develop a companywide perspective to engage these client accounts through service and support. The role
also involved identifying critical requirements of clients and making proposals.
- Managed 4 major and 10 minor content improvement projects through completion to improve quality of data,
based on client feedbacks.
- Managed to increase client engagement/interaction by approximately 60% across all accounts.
- Handpicked to handle several temporary accounts during critical times and also for a data consultancy project.
- Earned several appreciations from senior managers within the company as well as from client companies.
Team Manager (TSfCP) -- (Apr 2009 - Jan 2011)
Responsible for managing project team of up to 15 members to deliver TimeSeries & Reference data to a
flagship new product, Thomson Reuters Eikon. This role involved planning, budgeting, forecasting, business
performance reporting, performance measurement, and technology enablement.
- Managed 4 different teams working on different components and delivery of sub projects.
- Transformed project teams to business as usual teams towards the end of projects.
- Maintained 0% attrition and par excellence employee turnover and development.
- Handpicked as a 'High Potential' employee, representing top 8% of 55000 employees. Earned several 'Market
Recognition Program' awards for demonstrating excellence in customer satisfaction and timely delivery of projects.
Team Manager (FI/MM/FX TimeSeries) -- (Dec 2007 - Apr 2009)
Responsible for managing production team of up to 15 members, quality checking TimeSeries data for Fixed
Income / Money Market / Foreign Exchange content and also executing content enhancement projects.
- Managed several successful deliveries of projects especially on boarding of CDS content. Received several
'Market Recognition Program' awards for excellent project execution.
- Maintained 0% attrition and par excellence employee turnover and development.
- Brought up to 60% improvement in resource productivity. And 25% reduction in customer queries on data
inaccuracy. Led service & quality initiatives of the department.
Senior Market Analyst (FI/MM/FX TimeSeries) -- (Apr 2006 - Dec 2007)
Market Analyst (FI/MM/FX TimeSeries) -- (Mar 2005 - Apr 2006)
Responsible for quality checking of TimeSeries data for Fixed Income / Money Market / Foreign Exchange
content.
- Earned responsibility to handle a team of 10 members of a shift.
- Designed and executed initiatives to improve accuracy, completeness, timeliness and other internal targets of the team, resulting in active CRM queue management, lower breaches and quality resolution to clients.
- Developed several support techniques, tools and procedures to resolve recurring issues.
Market Research Analyst (DQWG, Fixed Income) -- (Sep 2004 - Mar 2005)
Responsible for quality checking company details.
- Consistently achieved highest individual targets.
- Appointed as a Quality Check Analyst for both internal team.
- Introduced several process enhancements to improve data accuracy and completeness.
Indian Institute of Management (Calcutta), India -- (2011 - 2012) Executive Program in International Business
Graduate School of Management, LaTrobe University, Australia -- (2003 - 2004) Master of Business Administration (Management & Finance)
Bhopal School of Social Science, Bhopal, India -- (1999 - 2002) B.Com (Accounts & Economics)
National Institute of Information Technology, Bhopal, India -- (1999 - 2002) GNIIT (Information Technology)