Bibu Cherian, Data Account Manager

Bibu Cherian

Data Account Manager

Thomson Reuters

Lieu
Inde - Bengaluru
Éducation
Diplôme, International Business
Expérience
7 years, 8 Mois

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Expériences professionnelles

Total des années d'expérience :7 years, 8 Mois

Data Account Manager à Thomson Reuters
  • Inde - Bengaluru
  • janvier 2011 à avril 2012

Data Account Manager (On Secondment) / Team Manager -- (Jan 2011 - Apr 2012)

Responsible for maintaining and developing customer relationship with top global investment banks. I
worked with content teams, sales, top management, product managers and order management teams to develop a companywide perspective to engage these client accounts through service and support. The role
also involved identifying critical requirements of clients and making proposals.

- Managed 4 major and 10 minor content improvement projects through completion to improve quality of data,
based on client feedbacks.
- Managed to increase client engagement/interaction by approximately 60% across all accounts.
- Handpicked to handle several temporary accounts during critical times and also for a data consultancy project.
- Earned several appreciations from senior managers within the company as well as from client companies.

Team Manager à Thomson Reuters
  • Inde - Bengaluru
  • avril 2009 à janvier 2011

Team Manager (TSfCP) -- (Apr 2009 - Jan 2011)

Responsible for managing project team of up to 15 members to deliver TimeSeries & Reference data to a
flagship new product, Thomson Reuters Eikon. This role involved planning, budgeting, forecasting, business
performance reporting, performance measurement, and technology enablement.

- Managed 4 different teams working on different components and delivery of sub projects.
- Transformed project teams to business as usual teams towards the end of projects.
- Maintained 0% attrition and par excellence employee turnover and development.
- Handpicked as a 'High Potential' employee, representing top 8% of 55000 employees. Earned several 'Market
Recognition Program' awards for demonstrating excellence in customer satisfaction and timely delivery of projects.

Team Manager à Thomson Reuters
  • Inde - Bengaluru
  • décembre 2007 à avril 2009

Team Manager (FI/MM/FX TimeSeries) -- (Dec 2007 - Apr 2009)

Responsible for managing production team of up to 15 members, quality checking TimeSeries data for Fixed
Income / Money Market / Foreign Exchange content and also executing content enhancement projects.

- Managed several successful deliveries of projects especially on boarding of CDS content. Received several
'Market Recognition Program' awards for excellent project execution.
- Maintained 0% attrition and par excellence employee turnover and development.
- Brought up to 60% improvement in resource productivity. And 25% reduction in customer queries on data
inaccuracy. Led service & quality initiatives of the department.

Senior Market Analyst à Thomson Reuters
  • Inde - Bengaluru
  • avril 2006 à décembre 2007

Senior Market Analyst (FI/MM/FX TimeSeries) -- (Apr 2006 - Dec 2007)

Market Analyst à Thomson Reuters
  • Inde - Bengaluru
  • mars 2005 à avril 2006

Market Analyst (FI/MM/FX TimeSeries) -- (Mar 2005 - Apr 2006)

Responsible for quality checking of TimeSeries data for Fixed Income / Money Market / Foreign Exchange
content.

- Earned responsibility to handle a team of 10 members of a shift.
- Designed and executed initiatives to improve accuracy, completeness, timeliness and other internal targets of the team, resulting in active CRM queue management, lower breaches and quality resolution to clients.
- Developed several support techniques, tools and procedures to resolve recurring issues.

Market Research Analyst à Thomson Reuters
  • Inde - Bengaluru
  • septembre 2004 à mars 2005

Market Research Analyst (DQWG, Fixed Income) -- (Sep 2004 - Mar 2005)

Responsible for quality checking company details.

- Consistently achieved highest individual targets.
- Appointed as a Quality Check Analyst for both internal team.
- Introduced several process enhancements to improve data accuracy and completeness.

Éducation

Diplôme, International Business
  • à Indian Institute of Management, Calcutta
  • mai 2012

Indian Institute of Management (Calcutta), India -- (2011 - 2012) Executive Program in International Business

Master, Management & Finance
  • à Graduate School of Management, LaTrobe University
  • avril 2004

Graduate School of Management, LaTrobe University, Australia -- (2003 - 2004) Master of Business Administration (Management & Finance)

Baccalauréat, Accounts & Economics
  • à Bhopal School of Social Science
  • juillet 2002

Bhopal School of Social Science, Bhopal, India -- (1999 - 2002) B.Com (Accounts & Economics)

Diplôme,
  • à National Institute of Information Technology
  • juillet 2002

National Institute of Information Technology, Bhopal, India -- (1999 - 2002) GNIIT (Information Technology)

Specialties & Skills

International Business
Money Market
School Management
Science
Economics
Operations Management
Fixed Income
Project Management
ACCOUNT MANAGEMENT
BUDGETING
FOREIGN EXCHANGE

Langues

Malayala
Moyen
Hindi
Expert
Anglais
Expert