Business Development Manager
Apt Resources
Total des années d'expérience :19 years, 11 Mois
Organization : Apt Resources, Dubai, UAE
Industry : Recruitment, Executive Search
Duration : April 2013 till date
Designation : Manager - Business Development
Strengths Exhibited : Business Development, Client Servicing, Sourcing & Delivery
• Identify new clients, new industries, negotiate and signing of contracts
• Understand client expectations and interact with operations
• Source potential candidates as per client JD
• Interact with client and candidate on suitable profiles and initiate personal interview sessions including pre screening
• Invoicing and after service definitions to maintain client ambiguity
• Streamline and Structure operations protocol
• HR Policy and HR Handbook
• Marketing / BD Handbook
• Ensure quality and online visibility of our portal www.aptresources.ae
• Induct new industries that were afar prior to my tenure
• Reporting System, Turnaround period, Periodical Quality checks
• Hiring, training and induction of new hires
Strengths Exhibited: Brand Management, Strategic Proposition, Business Development, Media Production
• Identify medical establishments and convert to subscription of our services
• Create mileage and visibility for subscribers
• Source regional prevalent medical conditions and related content
• Interact with panel specialists to ensure content is ready for production
• Conceptualization & Copy writing for video production
• Ensure video production team is in line with generated content
• Produce best video output in both English/Arabic languages
• Installation and fine streaming of videos across the network
• Source potential health industry related advertisers
• Convince clients with the power of OOH and our focus audience
• Ensure advertising contracts are signed as per company expectations
• To monitor and update clients on the number of spots per day and recalls
• Produce 30 second advertisements that surpass client expectations which is without audio but calls for action
• Maintain excellent rapport with subscribers and clients
• Designed and nurtured company mission/vision/HR Handbook
• Comprehend with industrial competitors and ensure we are beyond par
• Adhere to Ministry of Health and Dubai Health Authority Compliances
• Regular interaction and meeting with Director of Education (MOH)
• Appealing support and appreciation with DHA panel members
• Covered all 7 emirates within a short span increasing network size much beyond management expectations.
• Constant update and production of Patient Education Videos based on requirements from different medical centers
• Ensure turnaround period of any task, contract closure, production or subscribers is done at ground breaking values.
• SEO and increased mileage of various online websites pertaining to our subscribers along with other value added service implementation
• Manage a team of media professionals, specialized in the area of motion graphics and 2D short film productions.
• Engaged with a panel of renowned doctors and specialists for regular content generation and execution as per industrial requirement.
• Ensure technology vendors are in line with support and after service requirement from various subscribers across the emirates.
• Received many appreciations from various large clients/subscribers on presentation and marketing ethics
• Overall client/subscriber experience is top priority.
Drafted Organizations Structure for all the companies in the group
Drafted HR Handbook
Enhanced the entry of www.bayt.com into Sri Lankan Market, Market study, Commercial Projections, Work structure, Staff Allocation, Business Facility provisions.
Was an integral part in the first level C Suit meeting between the CEO of BAYT and Chairman of Amazai Holdings.
Operations:
• Registration of Company, Incorporation Certification
• Formulation of Operation force
• Drafted the work protocol and culture of the organization
• Involved with BD-Team for final level negotiations
• Daily reports analysis, forward to CEO for opinion or final approval.
• Call Center formation & quality management
• Drafting Company Policy, Organizational Structure
• Identify soft spots
• Training new hires
• Motivate the entire work force
Business Development:
• Identification of prospective client industries
• marketing platforms like direct media advertisements, social network, SEO, Road Shows,
• Corporate and Business presentation,
• Formation of Business Development team
• Training
• Daily reports
• Search engine optimization and web banners.
• Introduced incentive systems for candidate referrals which also added to over all organizational revenue.
• Periodic visits to client facilities to ensure both client and organizational rapport is well within professional peace terms.
• Constant thrive to ensure marketing strategies are in-line with current trends and also met with.
Administration:
• Formation of Administration, HR and Finance department.
• Segregation of responsibilities with designated department heads, analyze and perfect daily reports provoking better quality work force
• Budget, projections and strategic planning for yearly, half yearly and quarterly operations.
• Enable and over see periodic audits maintaining company expectations.
• Ensure Facility is well maintained and primary monthly expenditure (rental, electricity, telecommunication, salary) lies within company set parameters
• Identification of new facilities in other southern states, Bangalore, Hyderabad, Kerala
• Staff welfare and ambient work atmosphere was adhered with priority
• Drafted HR hand book based on employee and employer mutual comfort levels, along with emphasis directed towards Labor Laws.
Business Development :
• Source prospective clients.
• Understand client requirement and suggest possible solutions based on budget allocations.
• Educate client on latest advertising trends.
• Elaborate on Brand perspective and marketing strategies.
• Signing of mutually inclined agreement which includes project production details with date of delivery.
• Maintain close rapport with clients during, production and post delivery periods.
• Ensuring a pristine service provided, nurture clients for referrals.
Creative Content :
• Based on Project Brief and client requirements, project commences with brain storming session
• Concepts, Content Writing (Captions, Descriptions, Manuals, Web Content)
• Branding Essentials
• Comparison of brand with competitors suggesting effective renewal of ideas to ensure exclusivity
• Creative emphasis laid primarily on current industrial trends, client expectation and production capabilities.
Production :
• Based on Creative Input, proposed budget and delivery date, preparation of delivery board, budget allocation, crew, equipment and location.
• Ensure Production is executed on par with delivery board content.
• Secure dispatch of budget ensuring zero wastage
• Co - Ordination with artists, crew, suppliers, location staffs
• In times of multiple production venue, ensure assistants heed to instructions thereby enabling prompt delivery
• Spot decision maker for replacements or any undue incidents.
• Worked with Movies, TV Sitcoms, Events, Profile Shoots and Commercials.
• For Print Media, ensure quality materials, color calibration & apt printing press.
• Online Products, ensure apt technicians provide on-time delivery
• Events, ensure total execution turns out to be as per expectations.
Organization: Dell Inc, Bangalore
Duration: June 2003 till December 2003 ( 6 months)
Industry: Call Center
Designation: Customer Support (Sales)
Strengths Exhibited: Customer Care & Sales
Customer Care:
• Best Customer Satisfaction Score in Quality
• Best Average call Handling Time
• Able to convert irate customers to prospective buyers
• Quick adaption to western accent and pristine maintenance in neutral accent.
• Drafted a critical rebuttal for clients evasive with SSN
• Appreciated by Quality Team for stain free performance over months
• Trained new agents in soft skills and customer courteous selling techniques
Sales:
• Achieved highest sales during the 4th day of commencing telesales
• Good at up-selling and maintaining track records above company written commercial figures
• Appreciation for top selling numerous times
• Appreciation from many customers for call handling and selling skills
• Realization of leadership qualities while guiding my team to top position
• Ownership and acceptance to customers for delay in deliveries
• Trained new agents on selling tricks and drafted common dialogues that may be used to call quality
D.G.Vaishnav College, Chennai 2003 BCA - Bachelor of Computer Application
Don Bosco Matriculation Higher Secondary School, Chennai 2000 Second Group with Computer Science