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Bien Perez, Fraud Risk Specialist

Bien Perez

Fraud Risk Specialist·Abu Dhabi Commercial Bank (ADCB)

United Arab Emirates

Bachelor's degree, International Studies major

Work experience

Total years of experience: 16 years, 5 months

Fraud Risk Specialist

September 2015 - Present

Abu Dhabi Commercial Bank (ADCB)

Dubai, United Arab Emirates

September 2015 - Present

Monitors and Investigates 6 System for both Credit and Debit Card Purchases (Listed on Skills and Interests as 1st level of Bank and Clients defenses;
-Calling Clients for suspected fraudulent transactions;
-Closely coordinating with second-level of Bank defense Teams for Fraudsters and Transactions;
-Still analyzing Risk Transactions such as Funds Transfer for HNW Clients, High Risk Beneficiary Approvals and Exceptional Case Requests.
Company industry:
Banking
Job role:
Banking

Senior Operation

September 2015 - Present

Abu Dhabi Commercial Bank (ADCB)

United Arab Emirates

September 2015 - Present

Develop and Maintain the implementation of all aspects of the risk function, including implementation of processes, tools and systems to identify, assess, measure, manage, monitor and report risks.
- Assist in the development of and manage processes to identify and evaluate business areas' risks and risk and control self-assessments.
- Manage the process for developing risk policies and procedures, risk limits and approval authorities.
- Manage the process for elevating control risks to more senior levels when appropriate.
- Manage the corporate risk and control assessment reporting process as well as manage and maintain infrastructure elements (e.g. management reporting, including reporting to senior management).
- Be leaders in developing and improving management reporting.
Company industry:
Banking
Job role:
Engineering

Relationship Officer

September 2014 - September 2014

September 2014 - September 2014

my main responsibility is based around my assigned Clients and their needs hence most of the time, I spend much of my day discussing their Financial Need and keeping Records. Other daily duties will include:
-Setting up meetings with new clients;
-Researching the latest products and regulations;
-Looking for new sales opportunities.
Job role:
Sales

Mortgage Operations

June 2012 - September 2012

Bank of Americ

Philippines

June 2012 - September 2012

Handled 150 Transaction Processors adapting workflow and staffing for peak periods to ensure consistency of service levels by our Client - Bank of America (BOA)24/7;
- Communicate effectively with all levels of staff, management, vendors, sales agents, and merchants;
- Act as the key floor manager in the absence of the Director for coverage of the diverse department responsibilities under the Director which include:
=Facilities Management and Documentation Scanning
=Underwriting/hard file disposition
=Escalations for any department
Company industry:
Banking
Job role:
Accounting and Auditing

Assistant Branch Manager

June 2011 - June 2011

National Commercial Bank

Saudi Arabia

June 2011 - June 2011

Assist all accountholders with their remittances, banking transaction disputes; provide excellent options in dealing with exchange rates, money / bill currencies; etc. Motivates branch staff to achieve monthly Sales targets (remittance).
Company industry:
Banking
Job role:
Management

Executive

October 2010 - June 2011

US Autoparts Network, Inc

Philippines

October 2010 - June 2011

Handles 12-Filipino Inbound Agents who analyze and advise our Customers regarding Disputes; Chargebacks; Returns; Fraudulent Transactions; Cross/Upselling Items; Account Retentions. As well, monitoring 8-American Outbound Agents who do Financial & Legal Investigations and Reports.

•Works well in handling a team, completes assigned tasks in the established timeframe, completes regular assignments without reminders or additional requests such as coaching, calibration, etc.;
•Leads in team meetings, activities, promotes team spirit and cohesiveness;
•Builds and maintains business relationship with clients by providing prompt and accurate service so as to promote loyalty;
•Reaches and maintains the standard level of service skills as required for the team and entire site.
•Save customers’ order and propose other options;
•Provide Clients’ with Product, Service and balance information;
•Demonstrates strong clients’ service orientation and takes responsibility for saving the account - to ensure clients’ need and expectation are satisfied;
•Reaches and maintains the standard level of service skills as required for the post;
Company industry:
Telemarketing
Job role:
Sales

Analyst

April 2010 - October 2010

Chevron / Caltex / Texaco Holdings

Canada

April 2010 - October 2010

Product maintenance such as: Item Retail and Cost set up, Inventory, settle discrepancies; Review Imported Products; Assist franchise owners for smooth flow of their daily business transactions, etc.
Job role:
Information Technology

Client Consultant

April 2006 - April 2010

HSBC - HDPP

Philippines

April 2006 - April 2010

Continuously provide high quality processing service to achieve maximum customer satisfaction, responsible for relationship building and resolving customer inquiries, disputes, fraudulent transactions on US Retail Banking processes such as:
Company industry:
Banking
Job role:
Research and Development

Education

ATENEO DE DAVAO UNIVERSITY – Graduate of UniversityAmerican Studies

January 2010

January 2010

Bachelor's degree, International Studies major

Japan

Business Organization and Management (Industrial Engineering) Fellowship Grant: Harvard Project for Asian and International Relations (HPAIR 2005). Roponggi

Skills

Banking
Expert
Banking
Expert
Money
Expert
Money
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Options
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Options
Expert
Debit
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Debit
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Orientation
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Orientation
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CUSTOMER RELATIONS
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CUSTOMER RELATIONS
Expert
CREDIT
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CREDIT
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DEBIT
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DEBIT
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EXECUTIVE MANAGEMENT
Expert
EXECUTIVE MANAGEMENT
Expert
FUNDS
Expert
FUNDS
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MANAGEMENT REPORTING
Expert
MANAGEMENT REPORTING
Expert
MONITORS
Expert
MONITORS
Expert
POLICY ANALYSIS
Expert
POLICY ANALYSIS
Expert
PROCESS ENGINEERING
Expert
PROCESS ENGINEERING
Expert
REPORTS
Expert
REPORTS
Expert
Banking
Expert
Banking
Expert
Money
Expert
Money
Expert
Options
Expert
Options
Expert
Debit
Expert
Debit
Expert
Orientation
Expert
Orientation
Expert