Manager, HR Business Partner
Cactus Communications
Total des années d'expérience :10 years, 0 Mois
• Act as a consultant and single point of contact for the employees and leaders of the team
• Build strong & strategic relationships with business heads and act as a trusted business advisor
• Managing the overall employee lifecycle for ~300 employees encompassing individuals from diverse nationalities, such as Indians, Brazilians, Japanese, Koreans, Taiwanese, Indonesians & Saudi Arabians at all levels, including leadership for business verticals - Customer Service, Marketing, Strategy, Sales & Technology
• Business Partnering with stakeholders on workforce planning, people cost, budget cost and key business objectives
• Understand the pulse of the team and suggest HR interventions, coach and guide managers on a timely basis by conducting regular one-on-one
• Foster high performance culture by identifying hi-pos through HR tools like 9-box grid & Continuous Performance Management (CPM)
• Drive change management projects like team restructuring and a defined career path/ progression
• Responsible for hiring the best culture fit employees. Enabling smooth onboarding for the international staff as well as leaders
• Review & analyze business unit data to identify trends and recommend solutions to improve employee experience in terms of performance, development, engagement scores, attrition
• Conducting compensation benchmarking on a timely basis for all functions as well as leadership roles across industries and levels
• Data Analytics: Trends in cost & headcount analysis trend during restructuring or OD related projects, analyzing costs of low performers org wide, and offering diverse data perspectives based on business requirements
Special Projects -
Benchmarking of Customer Service designation, Leading revamp of Performance Management philosophy, Designed org-wide initiatives like Expat Benefits, Formal Exchange Program, Roster & Leave Management module, Cost Analysis for International employees, Managing Low Performers process, Expats Travel Policy, adoption of CPM module, co-driving Hi-po & Sabbatical policy; Customize team based initiatives - Restructuring exercises, Career Progression, Led and managed critical leader transition movements, Boomerang - Re-hire initiative, 30-60-90-180 program
● Business Partnering and managing the overall employee lifecycle for
~ 6000 employees nationally for Retail Lending & Payments - Cards & Acquiring, Retail Assets, SBB, Audit & Compliance and Digital Lending
● Responsible for meeting the hiring targets as per business requirements within stringent turnaround timelines
● Maintaining monthly MIS reports and dashboards to track key metrics - manpower strength, TAT, source mix
Special Projects -
Developed and maintained organizational charts of the Bank and helped the CARO team to submit the same to the RBI for audit purposes, Developed the Joining Kit docket for new joining in CO, Part of Focus Group: Driving clean desk policy for Axis House
● Talent Management
● Designing the campus recruitment process
● Coordinated employee engagement events, managed vendor negotiations and logistics arrangements
● Understanding the position to be filed in terms of its profile, role and other specifications
● Processes & Systems Efficiency: Managing HR processes & systems as per defined timelines-viz. ensuring error-free salary processing for on-roll employees; implementing Exit processes as per guidelines & ensuring F&F Settlement as per SLA's
● Data Management & Tracking
● Temp Staffing: Formulated & implemented standard processes; Streamlining of on-boarding, attendance management, payroll process and exit formalities for 750 off-rolls distributed among 7 agencies; Streamlining of onboarding, attendance management, payroll process and exit formalities for 750 off-rolls distributed among 7 agencies
Special Projects -
Devised and implemented joining kit for on-roll employees, designed ID cards and instill the practice of flashing them at office premises, Introduced an option of crèche facility for employees by tying up with ‘Tree House”
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