IT Officer
Himalayan Snax and Noodles Private Limited
Total years of experience :5 years, 8 Months
• Implemented Windows Server 2008 R2 and FortiGate Firewall
• Configure Active Directory Domain Service (ADDS) and DNS
• Implement Policy and connect all client computer to domain server.
• Installation of OS upgrades and patches.
• Configuring Microsoft outlook.
• Backup and Restoration of data.
• Troubleshooting whatever problem that arises in the network, computer and printer.
• Installing Office, Adobe Products and Configuring outlook 2007, 2010 and office 365
• Diagnosed, installed, configured and repaired computer systems and software
• Vender Management - coordination and follow up
● Handling Active Directory Users and Computers in windows server 2003 and 2008
● Analyzed software, hardware and network systems for various transmission systems.
● Resolved technical issues for clients in person, on the phone and through e-mail.
● Diagnosing and rectifying the virus problem that can be fixed by Anti-virus tools.
● Performed desktop, laptop and peripheral repairs
● Performed diagnostic tests and repaired malfunctioning hardware and software.
● Diagnosed, installed, configured and repaired computer systems and software.
● Maintenance of the computer hardware and software
● Troubleshoot whatever problem that has arisen in the network, computer and printer.
● Backup and Restoration of data as per the request from the user
● Staying updated on the latest computer periphery
● Coordinating with other technicians and engineers
● Servicing the computer from time to time to make sure they are working order
● Setting up Computer System for Computer Labs and Staff.
● Operating System Imaging using Symantec Ghost.
● Troubleshooting the Computer, Printer and Network problems and various software problems such as Microsoft office, Operating system, Adobe systems and other issues.
● Analyzed software, hardware and network systems for various transmission systems.
● Configured and installed routers, switches and wireless controllers.
● Managed all switches, routers, firewalls \[Senao, Ovishlink, Tp-Link\] equipment.
● Acted as primary contact for computer hardware and software problems, as well as network emergencies.
● Responded to all client requests for technical support by phone, email and the inter-office chat service.
● Diagnosed network problems involving a combination of hardware, software, power and communications issues.
● Monitoring and managing client Bandwidth Using Microtik and providing monthly report of consumed bandwidth.
● Survey of Line of site for Broadband wireless connection.
● Installing Repeater, Access Point (AP), Wireless Antenna and Cable link.
● Installing, configuring, and upgrading Wireless Devices. (SENAO, Ovislink, TP-Link)
● Installing Broadband Internet Connection to Client (Wireless & Cable)
● Provide Support to client either by telephone or in site.
● Installing, configuring, upgrading, troubleshooting and repairing software, hardware and peripherals.
Dean list : Fall semester 2009 2nd List Dean list : Spring semester 2010 3rd List Represent Cyprus in CISCO NetRiders International Competition (2012)