Customer Service Executive
Sharaf Exchange
مجموع سنوات الخبرة :9 years, 5 أشهر
• Providing advice and guidance about Products & Services to Individual and Commercial Customers.
• Accurately processing routine transactions, Remittance transactions, WPS Transactions, Credit Card payment, Vat Payments, calculating and making foreign currency exchanges.
• Processing all WPS documents, opening new companies account and preparing the wages card for the Company like C3, Mawarid, Mint and Usrati Pay etc.
• Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned 'Till' is accurately tallied and appropriately handled as instructed by the Management.
• Ensure assigned work activities are carried out as per Company policies and procedures.
• Report any anomalies such as under/over to concerned superior immediately.
• Exercise due diligence in processes related to customer transactions to ensure risk mitigation and adherence to relevant AML procedures and KYC.
• MIS Reporting.
• Processing payments of suppliers within established time & terms.
• Monitoring of Credit Limit, Credit Period & Overdue Invoices.
• Continuous Payables & Receivables Analysis and reporting to Management for further decision-Making by adding valuable inputs.
• Collection of Receivables (Cheque/ Bank Transfers) & allocation against invoices.
• Raising debit & credit notes.
• Bank Reconciliation Statements.
• Management of Petty Cash.
• Payroll Preparation.
• Month end adjusting entries (Prepaid, Provisions etc.)
• Resolving Suppliers & Customers queries.
• All the duties assigned by Management from time to time
• Complete Data Entry in all Modules (Sales, Purchases, Inventory, Customers and Suppliers)
• Preparation of Payment, Receipt & Journal Vouchers.
• Banks and Factories Reconciliation Statements.
• Checking of Cash Book, Customer Ledgers and Factory Accounts.
• Management of Petty Cash.
• Management of Account Receivables and Accounts Payable.
• Payroll Preparation.
• Monitoring of Inventory (Physical Stock Taking).
• Preparation of Daily, Weekly and Monthly Reports.
Tilottama 1, Rupandehi, Nepal