Multi-Unit Manager
Al Ghazzawi Group
Total years of experience :7 years, 6 Months
Currently handling 14 stores of Joffreys coffee shop with in East Region, Dammam to
contribute and grow the business developing and guiding the employees in terms of sales and
Operations coordinating with other department for excellent outcome.
KEY DELIVERABLES
* Check the overall store performance, operation, service and quality of products.
* Train, guide, observe and evaluate employee performance and manage the staff.
* Dealing with other departments to solve the issues such as financial, maintenance,
warehouse, bakery, purchasing for smooth running of business.
* Motivate and encourage employees to promote sales and maintain the store
performance in different ways.
* Guiding store team to minimize the possible errors and mistake that might occur in
the store operation.
* Daily and weekly random visit to crosscheck the store condition and service as per the
business need.
* Focusing on store cost, margin and P&L for the overall growth of the business.
Recruited, Trained, and managed staff to enforce store values and fuel company
growth.
* Motivated, evaluated, coached and develop coworkers, including helping the
company identify, train and develop future Store Managers.
* Maintained high evaluation scores for audits, quality control and mystery shoppers
above 94%.
* Achieved and exceeded all qualitative and quantitative (KPI) targets for the stores as
defined by company.
Worked in a busy Chinese restaurant which served Dumpling and Chinese dishes throughout the
day and had huge banquet venue to conduct any kind of wedding, birthday, anniversary party
with a capacity of maximum 400 customers.
KEY DELIVERABLES
* Ultimately responsible for the dining room appearance, consistency of set up, food and
beverage service and quality of the experience.
* Check outlet before, during and after the events for proper set-up and cleanliness.
* Supervise the work processes and procedures of all team members including the
assignments of tasks or apportionment of work to be done.
* Established ability to work well under pressure and can access and analyze situations
quickly and implement appropriate plan of actions.
Receptionist, Barman Part time, Monkeys in the Trees
Check-ins for all incoming guests.
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* Serve the drinks in the bar.
* Ensure smooth operation of the department.
* Sets excellent customer service and work example.
Provided excellent customer service.
* Take order, serve and perform great customer service to customers.
* Perform other duties as requested by management.
courses: Higher Secondary Level
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