Market Researcher
Nielsen
Total years of experience :19 years, 5 Months
Specialized in Customer Satisfaction studies, Tracking studies, Central location testing’s (CLT), Mystery shopping, Shopper labs
•Check Questionnaires / links
•Carry out quality control checks
•Attend relevant training sessions
•Complete responsible for the quality of the data collected.
•Communicate relevant information accurately and in a timely manner
•Creating reports and analyzing the market trends to gather the information regarding the process.
•Helping in managing and assessing of the risk involved in the business.
•Providing the solutions to the companies and the clients for the risk.
•Doing market research to prepare an overall audit of the project.
Knowledge & Skills
•Monitor and supervise fieldwork
•End-to-end project management for all research projects
•Providing input to questionnaire design, sample plan, quotas and timeline to client services from data collection perspective.
•Review questionnaires and other materials provided by researchers, undertake a detailed sense check and advise on improvements if any
•Resolve all queries/ issues as they arise as a matter of priority.
Checking and distributing e-mails, typing and sending faxes, E-mails and doing all the correspondence for the office staff with proper filling.
•Deliver good quality and Customer satisfaction.
•Providing services to US based clients for all kind of queries related to QuickBooks, Payrolls and up selling products.
•To handle and resolve any customer order and delivery issues.
Identifies potential buyers and convinces them to buy the credit cards.
•Describe the terms of use for the cards and the annual charges.
•Get leads from other clients who may have interest in using the credit cards.
•Assists clients in resolving complaints about the credit cards or issues that may arise during card use.
the process of Support Minds.Providing support to US based Clients for configuring LPNs and providing support for configuring Netgear, belkin, linksys all wireless routers and enabling wireless security and worked on all virus issues.
Key Responsibility
•Understanding the customer requirements and providing correct solutions for their issues regarding WAN and LAN.
•Providing support for customers to configure the Wireless routers like Netgear,
Educational Credentials •