Bijesh Veliyaparambil Bhaskaran

Key Result Areas:
• Digital Transformation -IT Solutions (Omni-Channel), Cloud Migration, IoT, Big Data Analytics, CRM & ERP solutions, Digital Marketing
• Functional knowledge on - Microsoft Dynamics AX 2012 R3 Finance - Accounts Payable (AP), Accounts Receivable (AR), General Ledger (GL), Cash & Bank Management modules
• Good understanding of Trade & Logistics and Project Management modules
• Bid Management and Pre-Sales activities, analyzing customer business requirements and recommending appropriate IT solutions & process improvements
• Coordinating with the end customers (CXO / Managerial level) for analyzing their As-Is process and systems in place
• Developing and presenting high quality presentations and demos
• Analyzing final RFP responses, effort estimation & pricing for deals (onshore/offshore), and negotiating for a win-win deal
• Liaising with Architect and Tech Lead to analyze and design the best architecture benefiting the client
• Prepare detailed Functional Requirement Document (FRD)
• Good understanding of SDLC, Sure Step Agile, Waterfall model, Legacy Systems, Microservices, and overall Project Management
• Formulating contracts (NDA, MSA and SOW) and leading it to closure
• Offering KT and support to the production/delivery team during development phases and sprints
• Working with the sales team and helping them with corporate pitch and case study presentation during first level customer interaction
• Preparing collaterals such as case studies, white papers and ideas presentation to present it to clients for winning the deal
• Conducting market research and analyzing market trends

Highlights:
• Bagged the following awards:
o Most Valuable Player of the organization
o Rising Star of the year
• Successfully delivered trainings to the employees on various domains
• Merit of participating in recruitment process to interview the candidates for Pre-sales team

Key Result Areas:
• Worked towards front-end & back-end website architecture with a holistic approach addressing the requirements of the users
• Led a team of 8-10 freelancers across India
• Spearheaded both online and offline marketing campaigns in liaison with Facebook, Google and other third party vendors. Maintaining P&L and creating optimum budgets
• Managed Digital Marketing, Social Media Management, Online campaigns management & analysis and website content management
• Expert in Business Law
• Performed deep dive analysis of advertisements and campaigns with the help of Google Analysis
• Analyzed the CTR, CPC, CPM models and deciding on the right platform for the right content and audience
• Developed different types of brochures, flyers, newsletters and blog

As Business Analyst (Designation: Business Process Lead/Team Leader)
• Acted as a Business Analyst for Customer Interaction Management - Customer Service Cluster
• Reviewed and analyzed performances of 12+ different processes (BFSI clients) across Middle East, India, South Africa and Philippines (1500+ Employees)
• Monitored billing and maintained Profit & Loss (P&L) accounts to analyze the financial reports of the cluster across geographies
• Analyzed and presented monthly performance reports to the Vice President and Asst. Vice President
• Coordinated with senior management to take strategic and tactical decisions in improving the financial performance
• Worked towards reduction/elimination of unproductive cost drivers in order to improve revenue and gross margins
• Prepared forecasts, developed annual budget and allocated monthly/quarterly targets to the business owners
• Liaised with different Business/Process Owners, WFM team, Finance Team, HR team and IT Team for sorting out any discrepancies arising in the processes

As Pre-Sales Consultant (Designation: Business Process Lead/Team Leader)
• Managed the following:
o Sales life cycle and global delivery models - on-site/near-shore/off-shore
o Business Development and Solutioning of RFXs by working closely with global teams and developed end-to-end solution which included the various Outsourcing Models, Offerings, Pricing, Commercials, Transition Plan, Governance & Delivery Model and all other value-adds & benefits to the Client
• Worked on large deals (over $400 Million) mainly across US, Middle-East, Europe, Africa and Australia. Directly reporting to the Sr. Vice President
• Lead Client Relationship for complex projects spread across Retail & Commercial Banking, Business Process Re-engineering and Analytics
• Developed the RFP response and collaborated with pricing team to arrive at the optimum pricing and margins for the company
• Led pricing models for multiple processes/tech stacks with multiple service delivery models
• Performed geography wise industry research, market trends and competitor analysis for better product/service placement and to develop strategies to penetrate specific geographies & clients
• Coordinated with senior management, drive alignment between management expectation and proposal delivery

Highlights
• Cost control: Merit of analyzing the cost drivers and reduced unproductive expenditures to $50, 000
• Six Sigma Green Belt projects. Successfully:
o Designed a sophisticated tool for automating the incentives process and to generate performance reports for each employee/team
o Developed a Complaint Management Tool which has the capacity to route the client’s and end customer’s complaints/feedbacks/appreciations to the respective unit/employee and the vice-versa process with less TAT