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Biju Alex , General Manager

Biju Alex

General Manager·B&B Resorts and Plantations

United Arab Emirates

Bachelor's degree, Hospitality And Hotel Management

Work experience

Total years of experience: 27 years, 5 months

General Manager

June 2024 - Present

B&B Resorts and Plantations

Kerala, India

June 2024 - Present

• Lead end-to-end resort operations, including guest services, accommodation, landscaping, and F&B.
• Drive revenue growth, cost efficiency, and service quality through operational optimization.
• Implement guest experience initiatives aligned with eco-luxury tourism standards.
• Manage cross-functional teams, staffing, and vendor relationships.
Company industry:
Hospitality & Accomodation
Job role:
Management

General Manager

January 2024 - Present

B&B Resorts and Plantations.

Kerala, India

January 2024 - Present

• Overseeing end-to-end resort operations, including guest services,
property management, and F&B. Driving revenue growth, team
performance, and cost-efficiency. Enhancing brand presence in eco
luxury tourism through strategic guest experience initiatives.
Company industry:
Hospitality & Accomodation

Group Operations Manager

January 2015 - February 2026

Al Jawhara Group of Hotels & Apartments

Dubai, United Arab Emirates

January 2015 - February 2026

• Oversaw multi-property hotel and serviced apartment operations.
• Improved occupancy rates, guest retention, and cost efficiency through SOP standardization.
• Contributed to expansion planning, staff optimization, and regulatory compliance.
• Streamlined operational workflows across departments.
Company industry:
Hospitality & Accomodation
Job role:
Management

Food & Beverage Manager

January 1999 - February 2026

Nihal Hotel

Dubai, United Arab Emirates

January 1999 - February 2026

• Managed complete F&B operations: menu planning, procurement, inventory, and vendor coordination.
• Trained service teams and managed banquet operations.
• Increased banquet and F&B revenue by ~20%.
Company industry:
Hospitality & Accomodation
Job role:
Management

Operations Manager

January 2020 - January 2024

S.S. Lootah Catering and Real Estate

Dubai, United Arab Emirates

January 2020 - January 2024

• Managed hospitality and real estate operations, ensuring service
alignment with corporate standards. Oversaw large-scale catering
logistics, facility management, and quality control for institutional
clients. Led multi-site cross-functional teams to drive operational
excellence and client satisfaction.
Company industry:
Hospitality & Accomodation

Operations Manager

January 2020 - January 2024

S.S. Lootah Catering & Real Estate

Dubai, United Arab Emirates

January 2020 - January 2024

• Managed large-scale hospitality, catering, and real estate operations across multiple sites.
• Oversaw institutional catering logistics, quality control, and facility management.
• Led multi-site teams, improving service delivery and client satisfaction.
• Ensured compliance with UAE food safety and hospitality regulations.
Company industry:
Hospitality & Accomodation

Group Operations Manager

January 2015 - January 2020

Al Jawhara Group of Hotels andApartments

Dubai, United Arab Emirates

January 2015 - January 2020

• Oversaw multi-property hotel operations, streamlining service
standards and SOPs.Boosted occupancy, guest retention, and cost
efficiency through system improvements.Contributed to expansion
planning, staff optimization, and regulatory compliance.
Company industry:
Hospitality & Accomodation

Food and Beverage Manager

October 2004 - November 2014

Nihal Hotel

Dubai, United Arab Emirates

October 2004 - November 2014

• Oversaw hotel operations with focus on service quality, team
performance, and budget compliance;implemented initiatives that
boosted guest satisfaction by 25%.Streamlined housekeeping, F&B,
and front office workflows through cross-departmental coordination
and vendor management.
Company industry:
Hospitality & Accomodation

Operations Manager

October 2004 - November 2014

San Marco Hotel

Dubai, United Arab Emirates

October 2004 - November 2014

• Directed full hotel operations, including front office, housekeeping, F&B, and administration.
• Increased guest satisfaction scores by ~25% through service quality initiatives.
• Controlled budgets, vendor contracts, and operational costs.
• Played a key role in developing and launching fast-food outlets in major Dubai malls.
Company industry:
Hospitality & Accomodation
Job role:
Management

Education

Bangalore University.

June 1997

June 1997

Bachelor's degree, Hospitality And Hotel Management

India

GPA (percentage): 88%

GPA (percentage): 88%

Bachelor of Hotel management is a degree course, which teaches the various department functions and how to develop and run a full fledged hotel.
View attachment

Bangalore University

May 1997

May 1997

Bachelor's degree, Hotel Management

India

Apple Information Technology.

June 1992

June 1992

Diploma, Computer Programming and Applications

India

GPA (percentage): 90%

GPA (percentage): 90%

Computer Programming and Applications
View attachment

Apple Information Technology

January 1992

January 1992

Bachelor's degree, Computer Programming and Applications

India

Skills

Financial Management
Expert
Financial Management
Expert
Operation Management
Expert
Operation Management
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Communications
Expert
Communications
Expert
Leadership
Expert
Leadership
Expert
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
SALES
Intermediate
SALES
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
COST MANAGEMENT
Intermediate
COST MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RESORT MANAGEMENT
Intermediate
RESORT MANAGEMENT
Intermediate
RESTAURANT OPERATION
Intermediate
RESTAURANT OPERATION
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate

Languages

English
Expert
Hindi
Expert
Malayalam
Beginner
Urdu
Expert

Training and Certifications

Certifications
LMV UAE Driving License
Leadership Skills in Hospitality Industry
Level 2 – Food Hygiene Certificate
Level 4 – Food Safety Management for Catering
LMV UAE driving license
Leadership Skills in Hospitality Industry
Level- 2 Food Hygiene Certificate
Level - 4 Food Safety Management for Catering.
UAE Driving License

Hobbies

  • Foot ball