Group IT Manager
Vision 360 Media
Total years of experience :22 years, 4 Months
1. Supervising IT Projects: Overseeing key IT initiatives, including service revamps and cloud integration. Utilizing experience in both cloud and local premise storage solutions to ensure robust data backup and recovery strategies.
2. Formulating IT Protocols and Guidelines: Developing and maintaining IT protocols to adhere to international compliance standards, leveraging deep knowledge of networking concepts (CCNP certified) to enhance network security and efficiency.
3. Leading Global IT Operations: Managing a proficient IT team to support and enhance global infrastructure operations. Expertise in systems administration backed by Microsoft certifications ensures high standards of system reliability and user support.
4. Promoting Operational Productivity: Driving business process improvements through innovative IT solutions, focusing on integrating advanced SQL practices with over 10 years of experience to optimize data management and analytics.
5. Committing to IT Service Enhancement: Enhancement of IT services to increase stakeholder contentment, ensuring continuous delivery of high-quality IT functionalities and system upgrades.
6. Advocating for IT Governance and Risk Management: Championing IT governance and risk management practices. Fostering ongoing improvement through comprehensive security knowledge, supported by Microsoft Cybersecurity certifications, to safeguard all organizational data and IT processes.
1. Responsible for driving key cybersecurity initiatives and overseeing strategic infrastructure enhancements.
2. Managed pivotal cloud migrations.
3. Collaborated with vendors to integrate cutting-edge IT solutions.
4. Managed budgets to optimize resource allocation.
5. Directed significant projects that advanced collaboration and operational efficiency.
6. Developed IT policies adhering to international standards.
7. Led a competent team dedicated to supporting our global infrastructure.
8. Focused on continuously enhancing IT service.
9. Ensured robust governance and risk management.
10. Fostered a culture of innovation to meet and exceed stakeholder expectations.
1. Install, configure, and maintain IT systems, including hardware, software, and network configurations.
2. Provide technical support to employees, addressing and resolving issues to minimize downtime.
3. Ensure data security by implementing and monitoring security protocols and systems.
4. Conduct regular system backups and recovery procedures to protect organizational data.
5. Collaborate with other departments to facilitate the integration of IT resources with business operations.
6. Stay updated with the latest technologies and implement improvements to enhance system efficiency.
1. Design and develop reports and dashboards to meet organizational needs, using reporting tools and software.
2. Collaborate with IT and data teams to ensure data accuracy and accessibility.
3. Analyze data to identify trends, patterns, and insights that can inform business strategies.
4. Customize reports according to user needs and preferences, ensuring they are user-friendly and visually appealing.
5. Provide training and support to users on how to interpret and utilize reports effectively.
6. Maintain documentation of reporting processes and methodologies.
7. Regularly review and update existing reports and dashboards to improve functionality and relevance.
1. Monitor and evaluate inbound and outbound calls using advanced recording and analytics tools to assess compliance with customer service protocols and technical accuracy.
2. Develop and maintain an integrated data reporting system for tracking and analyzing call center metrics, using SQL and other data manipulation tools.
3. Coordinate with IT department to optimize call recording systems and ensure accurate data collection and retrieval.
4. Provide detailed feedback to agents and management through customized reports, highlighting performance trends and areas for improvement.
5. Conduct data audits, prepare comprehensive quality reports, and present findings to senior management to assist in strategic decision-making.
6. Assist in training agents on new technologies or software updates that affect call handling or data reporting.
7. Implement and oversee quality assurance programs that include automated systems for continuous monitoring and assessment.
