Recruitment Coordinator
Dewan Consultants LLC
Total years of experience :9 years, 0 Months
• Coordination across multiple clients and followups.
• Interacting with clients and branches across different locations.
• Recruitment, sourcing, scheduling, interviewing, briefing, preparation, onboarding, document collection, appraisals, exit interviews, etc.
• Overseas recruitment from Sri Lanka, Nepal, India.
• Maintaining trackers.
• Placing adverts.
• Insurance coordination.
• Deployments.
• Account management.
• Project coordination.
• Well versed in labor laws.
day-to-day operations of the company.
•Handle the full lifecycle of recruitment process across a number of different vacancies, posting job advertisements, screening applicants and targeting suitable candidates directly where required.
•Ensuring that all employment records related to hiring, transferring, promoting, and terminating are processed, maintained, and updated
•Explaining human resources policies, procedures, laws, and standards to new and existing employees
•Updating and implementing all HR policies and procedures
•Supporting the CEO with the on-going recruitment objectives
•Implementing training and development plans
•Leave management, time & attendance records for payroll.
•Interacting with existing clients and getting new clients. Agent interaction and making new agents.
•Deployment of candidates. Coordination with the PRO for visa processing. Agreement preparation. Personality development.
•Conducting interviews, negotiation of salaries, candidate preparation before client interviews.
•In-depth knowledge of labour law and HR best practices.
•Handling of both individual and bulk recruitments.
Medical Transcription Project as Operations Head for US Region
• Day to day operations of the company and duties not limited to workflow management, training team members, production, planning)
• Training team members on AAMT rules and medical terminologies.
• Human resource management duties not limited to advertisement, sourcing, interviewing, negotiations, onboarding, appraisals, promotions, exit)
• Administration not limited to documentation, ID creation, attendance, planning, weekly and monthly staff projections, meetings, conferences, vendor management, client meetings.
• Quality assurance duties not limited to quality control, auditing, rejections and rectifications.
• Acted as client service manager as and when required.
• Instrumental in making the organization HIPAA compliant, an ISO-9001-2015 Certified Company and a Nasscom Member.
BPO Project as a Call Center Manager targeting both US and UK Regions
• Leading a team of 25 call center agents (both inbound and outbound).
• Training team members according to client specifications, especially bank loans and life insurances.
• Acted as verifier, verifying the data with the client (barging in on the call when required)
• Assessing the quality of the call.
• Buying TPS scrubbed data from the agent.
• Invoicing and billing the client.
• Video conferencing with the client in the US and third parties.
Waste Management Project as Sales and Marketing Head:
• Sales and service of waste management machines.
• Launching of the product in the market.
• Negotiations with the client.
• Upselling when the situation arose.
in making the organization HIPAA Compliant.
•Establishing and heading different centers of the company.
•Prelaunching and strategic planning like venue selection, negotiation, contract signing, networking, fitouts, etc.
•Human resource management, recruitment and payroll. Strategically scheduled team members to maintain optimal staffing levels at all times.
•Administration tasks of procurement, transportation, stationaries, travel arrangements.
•Accounting duties of salaries and budgeting for the office.
•Operation duties including center team size, production, vendor management, client interaction, client and vendor conferences, minutes of meetings.
•Counseling and retaining the team members (motivator and leader)
•Training the team.
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