General Manager Operations and Project
Ms. Central Group of Companies
Total des années d'expérience :23 years, 0 Mois
Core activities- Looking after Overall Operations of all hotels/Resorts ( 4 Hotels) of this Organization based in Darjeeling, Gangtok and Siliguri, responsible for both Soft and Technical support. Also responsible for revenue generations and corporate tie-ups, Event Management and Facility up-gradation etc.
Under J B properties responsible for:
Working with Lead Designers and Suppliers during the early stages of the project to determine feasibility of execution. Manage field crew and subcontractor schedules to ensure timely completion of projects. Perform quality control duties and responsibilities regarding work being performed and ensure early success of the Projects
Planning and Defining Scope.
Activity Planning and Sequencing.
Resource Planning.
Developing Schedules.
Time Estimating.
Cost Estimating.
Developing a Budget.
Documentation.
Preparing all facility management (FM) procedures, documentations and identifying operational process for the warehouse Depot 250K sft Facility and fleet management. Performing internal and 3rd party Service providers audits. review results and follow up corrective actions about HSE, hard and soft FM services. Working with Production and Inbound and Outbound operation department to provide required infrastructure for main FM service supplier tenders as technical maintenance, cleaning, security services, catering, electric utilities suppliers. Periodically review utility consumptions, energy management and reporting.
Working with concept development and architectural teams regarding to technical sub structural, Internal projects and FM operation requirements in design term of warehouse as a FM consultant. Preparing estimated common area FM and utility consumptions budgets and service scenarios. Ensuring 100% Health and Safety at Depot, without any man hour lose. Doing weekly and daily check on SAP ERP Operations data’s, inventories, stocks, Daily Full”s & Empty receipt entries and other MIS related to Depot Operations.
Providing end to end solutions for total Facility Management Operations like BOQ, SLAs, OLAs, SOPs, Transition, Due Diligence, Total Housekeeping deployment & cleaning solutions, M & E Operations, EHS, Compliance, Help Desk set up & process implementation, Mail Room Operations, Security Services, Land Escapee, Innovative Pest Control solutions, work place Health & Safety, Ergonomics, House keeping equipment and chemical management etc.
Facility/Property Management / General Administration: Handling large sites and multi-site Facility/Property Management operations and client interactions. Manage Housekeeping, Security, Maintenance, Catering & Transport facilities of existing Clients. Preparation & monitoring of budgets and responsible for CI, CE, EHS, Audits, costs & inventory control. HRM, Staffing, Recruitment, Training, Performance Review and Appraisal. Managing vendors and negotiating their terms, payments, development, etc. Liaison with the various government / municipal authorities.
Relationship Management / Business Development : Develop relationships with key decision-makers in target organizations for business development. Implementing Key Account Management to achieve a partnership relationship with key accounts to meet business objective. Ensure provision of value added services to customers for enhancing their satisfaction levels. Review & interpret the market trends/ client feedback to attune the operational/ marketing strategies as per the guest requirements & expectations. Lead task forces entail distribution of responsibilities, monitoring, orientation, training, performance management, feedback and counselling / mentoring, grievance handling.
Business Operation / Revenue Expansion: Establish short / long term budgets & corporate strategies for achieving profitability. Business planning and analysis for assessment of revenue potential in business opportunities. examine & review the market response/ requirements and communicate the same for accomplishment of the business goals. Determine company’s mission & strategic direction as conveyed through corporate objectives, policies and SOPs; with focus on top line and bottom line performance. Implementing new concepts & segments to gain Operational Excellence to achieve revenue targets.
KEY SKILLs :
1. Operations and Administration Management
2. Quality Assurance Experience
3. Organizational Expert
4. Developing Operational Reports
5. Process Analysis.
6. Six Sigma.
7. BCP Management.
8. EHS process & policy implementation and also Coordinate audit & certification activities on ISO 20 / 27 K, 14001 K.
9. Event Management.
10. All Kinds of AMCs.
11. SOPs. KPIs, SLAs & Compliances.
12. Maintenance Operations. (Facilitating all equipment maintenance activities such as HVAC, DG Sets, UPS system, CCTV, Access control, FM 200, AHU, Fire fighting system, lifts etc. Monitoring & analysing the performance of various equipment's & planning for their optimum)
13. Critical Environment ( CE ) and Continues Improvement ( CI ).
14. P & L, Budget, CAPEX and OPEX budget, Plan and Analytical skills.
15. People management and Relationship Management.
16. Strategic and Change management Implementation.
17. Leadership and Training skills.
18. Resource Deployment & HRM, Helpdesk Process and Operation, MIS / MMR / QBR and all kind of management Reports, Annual PPM, Visitor Management, All kinds of AMC'S, Mail Room Operations, Front Office, Help Desk, Concierge Desk & Travel Desk Operation, House Keeping, Consumables & Equipment's, Event Management, Cafeteria and Food court operation, Employee orientation, All kind of Facility Transition, Security Management and BMS Operations, Vendor sourcing and Procurement Management.
Dec '09 - Sep '11 with Johnson Controls India Private Limited, Bangalore as Asst. Operation Manager South.
Job Role:
✓ Handled FM Services team operations for 50, 00, 000 sft facility.
✓ Plan and Budget the revenues and costs for the Soft Services department.
✓ Monitoring the implementation of SOP.
✓ Preparing the Daily, Weekly, Monthly reports (MIS / MMR)
✓ Maintaining the record of Lost & found items.
✓ Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan.
✓ Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
✓ Recruitment and Performance Appraisal / Management of the staff in the department.
✓ Identifying vendors / suppliers for supply of housekeeping materials and equipments.
✓ Ensuring that the caterers are maintaining highest standards of hygiene.
✓ Ensure that the quality and quantity of the food supplies are meeting the requirements.When the food supplies run out, escalate the matter to the caterer's Management immediately and make swift alternate arrangements. In such a scenario communicate with the users and provide alternate solutions and appease them.
✓ Checking with Vendor invoices, bill processing and general Maintaence of the property.
✓ Quality checking of Housekeeping items and Equipments.
✓ Taking rounds with Shift Supervisors to check various areas in the facility premises.
✓ Supervise and direct the daily activities of all the Housekeeping staff and are responsible for the efficient and smooth operation of the department.
✓ Lay down services standards regarding cleanliness, amenities, and maintenance in offices, workstations, conference room and public areas and ensure adherence to these.
✓ Plan and implement preventive maintenance and cleaning schedules for offices and public areas.
✓ Monitor productivity standards and schedule staff in order to optimize manpower.
✓ Preparing weekly shift duty roasters for Helpdesk and Mailroom team and effective Leave planning of team members.
✓ Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions.
✓ Interdepartmental coordination for effective and faster resolution of problems.
✓ Taking care of all needs of the clients.
✓ Making sure of day-to-day activity of facility.
✓ Making sure of Pantry and Conference rooms.
✓ Making sure of Pest Control activities in the office premises (External Party)
✓ Making sure of Client visits (VIP Guests and Foreign Guests)
✓ Making sure of Safety requirements.
✓ Frequent interaction with guests for their feedback.
✓ Handling day-to-day administration issues and services.
Significant Highlights: ✓ Support to all South Based clients respect to Overall Operation.
✓ Worked as Acting Interim Regional Manager for South for 6 months.
✓ Successful Completed many Transition in entire south Region in this period.
✓ Supported BD team for new business requirements.
Significant Highlights: Over all Ensured Smooth Operation of entire campus with the help of all AFMs and support team members. Implementation of new process regards to EHS, Innovation, Cost Control etc..
Food court management for entire IBM Campus.
Smooth Operation of Vending machine and snacks counters 24x7.
Vendor Management.Vendor and Client billings. FM monthly and yearly budget costing.
Support infrastructure Projects. Implementation of 3Rs.100% Compliance on EHS/HR/corporate audits and records.
Job Role:Supervise daily cleaning and periodical cleaning of rooms.Supervise and coordinate Pest Control schedules in the rooms.Conducting daily briefing and de-briefing for housekeeping attendants. Maintaining proper storage of supplies in the pantries of the respective floor. Preparing Wash Room Condition report / Occupancy report. Blocking rooms for Fumigation / PPMs. Maintaining inventory for assets, equptments, chemicals items. Ensure to inform the Facilirt Manager about the Irregularities, Carelessness, Absenteeism, Maintaence Problems, Any Damages or Theft. Maintaining the Schedule as per calendar.Informing other departments particularly Laundry and Engineering of Housekeeping matters that concern them. To ensure that wash rooms/pantries are checked regularly for repairs and refurbishing and that appropriate Maintaence is affected. Maintain requisitions for all stocks required i.e.: Amenities, Linens, Cleaning Supplies, and Materials. Maintaining the calendar for Marble Polishing, Carpet Shampooing, and High-Rise cleaning. Ensure that the highest standards of cleanliness, Maintaence and Safety are practiced in the respective floor. Handling additional responsibilities as and when delegated by the management.Taking care of cleaning of Office, Stores, Maintaence, Sports room, AC plant, Service floor & other areas. Taking care of Linen and In-house Laundry.Allotting work to the boys and maintaining duty roasters. Maintaining of SOPs records and reviewing of SOPs.Maintaining cleaning Log sheets / check lists. Taking care of Pest control activity.Taking care of VIP Guests and Foreign Guests and Auditors. Managing Cafeteria and Pantry Services & Coffee Shop. Taking care of all type of functions. Indenting of House Keeping materials and maintaining the stock list. Giving Training to all new joynee & monthily training to all the team members.
Ensuring 100% waste management and general scrap disposal.
5.3 years of rich experience in hard core Hospitality industry as:
a) Manager, Hotel Atria, Bangalore since March 2003 to Jan 2006. Four Star Dlx Hotel with 160 rooms, Four specialty Restaurant and huge Banquet facility. Was in charge of Indian restaurant and bar Operation.
b) Worked as a Management Trainee at Hotel Golden Landmark, Dec 2001 to Feb 2003.
c) Worked as a team leader at Hilton Golden Palms Resort & Spa. Mar 2001 to Nov 2001.
d) I started my work life as a Supervisor at Comfort Inn Vijay Residency, Jan 2001 to Feb’2001.
Hotel Management..