Senior Operations Supervisor
Emirates Gateway Security Services
Total years of experience :9 years, 7 Months
Taking care of more than 1000 Nepali Army and their grievances, preparation of the new orders for the deployments.
Follow up of the ISO 9001-2008 standards as per the guidelines effectively.
Continual improvement of quality services to the clients up to their anticipated standards and requirements.
Actively involved in periodical inspection, meeting the clients, attaining the satisfaction of the clients, generating reports daily, weekly and monthly for the management.
Monitoring and preparing overall activities report of all projects, field staffs as well as operational staffs.
Actively involved in training, deployment, making Security surveys & Audits, meeting the clients, attaining the satisfaction of the clients, giving confidential reports to management, auditing of assets & vehicle management.
Successful in maintaining the security team in a high spirit & motivated to face any emergencies.
Led a team of more than 3000 security staff along with Operations Manager and maintained ISO 9001- 2000 standards & quality policies.
Successfully implemented Loss and fraud prevention policies in the different units and malls.
Effectively implemented the Health, Safety & Environment policies at all locations with the coordination of HSE Officer/ Trainer and trained the guard force to maintain the standards strictly at all times and all levels.
Achieved 100% customer satisfaction by giving the service as per the clients’ requirements.
Proficiency Certificate
Passed in 2nd Division