Amazon Account Manager
Easy2Name, GGM
Total years of experience :8 years, 6 Months
Managed daily operations, including product listing creation, A+ content, SEO and customer service across 6 European stores.
Oversaw the creation of A+ Content and qualifying for A+ Premium content across all six stores.
Worked closely with Amazon ad agency Finch to enhance PPC performance.
Implemented API, which allowed us to automate orders instead of processing orders manually, saving up to 15 hours a week
Worked closely with internal stakeholders to ensure all goals were met within the Amazon project, including ensuring listings were live by a specified deadline, completing all keyword and SEO requirements, and setting up ads to ensure immediate product sales.
I led a team of 15 cross-functional members in completing a software implementation program. We delivered it two weeks ahead of schedule and 12% under budget, resulting in £120, 000 in cost savings for the business.
Oversaw infrastructure projects, coordinating the present system's installation and update. Fifteen programme compatibility issues were found and fixed, security measures were strengthened, data loss was reduced, and network downtime was reduced by 25%.
Led the charge in digital transformation, successfully launching new products and e-commerce transitions, streamlining digital operations with AI, and enhancing website functionality through Saas platform SemRush.
Coordinate with stakeholders across all departments to identify project requirements, constraints, and deadlines, facilitating bi-weekly meetings to assess project status.
I oversaw a £100k budget, optimised resource allocation, and successfully launched an Amazon store across six counties, generating £1.5 million in the first operational year.
Proficient in developing project plans and schedules using project management tools such as MS Project, Jira, and Trello.
• Exceeded sales, customer service and colleague targets as Team Leader for Tesco Mobile, which boosted team morale and increased sales by 15% compared to YTD reports.
• Conducted performance reviews, created development plans and held staf accountable for targets and expectations, increasing productivity.
• Consulted with customers to determine needs and made professional recommendations.
• Ensured operational standards were executed to ensure compliance with required audit standards.
• Identified and resolved customer issues, resulting in a 20% decrease in customer complaints and a 15% increase in customer retention.
• Developed strategies to increase customer footfall within legal guidelines, such as organising in-store promotions.
• Supervised shop floor operations, adapted to the local community using commercial reports and visual merchandising strategies, and consistently met customer needs and weekly targets.
• Conducted training sessions for other supervisors, conducted regular store performance reviews, and implemented targeted improvements, which increased overall store eficiency.
• Successfully managed POS & CRM system error-free, providing comprehensive training to over 50 staf members and ofering beneficial coaching on shop floor activities, contributing to a 75% reduction in transaction errors.
• Accountable for cashing up procedures, task delegation, and planning rotas, ensuring streamlined workflow and contributing to a 10% reduction in operational errors.
• Implemented transparent and correct pricing and display strategies for items, enhancing customer experience and facilitating ease of retrieval, resulting in a 30% improvement in customer satisfaction.