SALES EXECUTIVE
FUTURE BRIGHT TECHNOLOGIES L.L.C
Total years of experience :17 years, 2 Months
Visit potential customers for new business
•Provide customers with quotations
•Negotiate the terms of an agreement and close sales
•Gather market and customer information and provide feedback on buying trends
•Represent organization at trade exhibitions, events and demonstrations
•Identify new markets and business opportunities
•Record sales and send copies to the sales office
•Review sales performance
Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
•Assess local market conditions and identify current and prospective sales opportunities
•Develop forecasts, financial objectives and business plans
•Meet goals and metrics
•Manage budget and allocate funds appropriately
•Bring out the best of branch’s personnel by providing training, coaching, development and motivation
•Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
•Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
•Address customer and employee satisfaction issues promptly
•Adhere to high ethical standards, and comply with all regulations/applicable laws
•Network to improve the presence and reputation of the branch and company
•Stay abreast of competing markets and provide reports on market movement and penetration
Carry out all tasks ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service to both external and internal customers and adhering to all appropriate process and procedures.
•Achieve budgeted sales and service targets within acceptable risk standards.
•Identify market and book new liability business.
•Manage a designated portfolio of customer relationships in order to identify and address customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
•Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external.
•Ensure that the business is booked as per laid down procedures and guidelines and due diligence is carried out with respect to money laundering and other regulatory requirements.
•Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
•Prepare customer/sales plans to ensure each relationship is managed according to customer’s needs and potential, regularly reviewing the customer portfolio to assess future needs and ongoing fee/income potential.
•Maintain awareness of the department's Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.
•Perform any other duties or tasks as required or instructed by the line manager to support the efficiency and output of the department.
To follow up and collect on all overdue, delinquent (over credit limit cards) customers.
•Meets Targets set on flow and delinquency rates.
•Act on Collection Reports initiated by Supervisor after his review and comments.
•Handle number of calls/contact (as per department set targets) & follow-up on customer’s commitment to pay.
•Identify un-contactable/skip customers and redirect these for filed visits.
•Follow-up with employers for employee status, delay or no salary transfer/ESOB and follow up new documents, salary transfer (PF and SBF customers).
•Send out confirmation letters to employers to confirm employment status and establish contact with the customer.
•Send collection standard letters /SMS/Emails to un-contactable customers.
•Prepare daily / weekly progress report (daily performance tracker).
•Review collection MIS to measure own effectiveness, productivity & efficiency.
•Provide team leader / Manager with feedback on:
•Market Information
•Acceptance criteria
•Any other important information which will help streamlines the process & reduces credit risk.
•Adherence to queuing strategy.
•Undertake any other duties as required by the division from time to time.
• General IT support, dealing with hardware and software enquiries.
• working together with a small team of staff to deliver a professional high-quality service level to end users.
• First line support for all desktop and laptop users.
• Routine server maintenance and monitoring.
• Managing bookings for and setting up the IT training suite.
• Working together with HR to ensure staff IT training requirements have been met.
Majors in Software Engineering