Bilal Ahmad Mir, Administrative Officer cum store Incharge

Bilal Ahmad Mir

Administrative Officer cum store Incharge

KTC international LLC

Location
India - Srinagar
Education
Master's degree, Tourism Administration
Experience
9 years, 8 Months

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Work Experience

Total years of experience :9 years, 8 Months

Administrative Officer cum store Incharge at KTC international LLC
  • United Arab Emirates - Dubai
  • August 2016 to December 2020

Receipt of incoming goods.
Inspection of all receipts.
Storage and preservation.
Identification of all materials stored.
Materials handling.
Issue and dispatch.
Maintenance of stock records.
Stores accounting.
Inventory control.
Stock-taking

Customer Support Specialist at Hewlett Packard Enterprise - India
  • India - Bengaluru
  • May 2013 to November 2015

Work on SR Dash for the Contract renewal of Clients (UK &
Ireland).
Monitoring the contract expiry and updating client about
same.
Follow up the order request, Monitoring and closing cases
logged.
Reaching out to partners for case updates.
Maintaining CRM reports daily basis.

Guest services Agent at Kingfisher Airlines Limited
  • India
  • December 2009 to July 2012

Working at Terminal
• Assisting Customers inside Airport Terminal.
• Verifies names on passenger manifest or separates portions of passenger's ticket and stamps or marks ticket or issues boarding pass to authorize passenger to board airplane. Directs passengers to air-terminal facilities.
• Assists elderly, disabled, or young passengers to board or depart from airplane.
• May announce flight information, using public-address system.

Working at RAMP (Region of Aircraft Maintenance and parking)

• Active RAMP agent (receiving and departing flights), taking care of disembarking and boarding of guests.
• Making sure that each and every task to be completed perfectly and on time.
• Being responsible for everything to be done with given period of time so flight takes off on time.
• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Education

Master's degree, Tourism Administration
  • at Bangalore University
  • July 2009

Business Administration travel and tourism

Bachelor's degree, Science
  • at Kashmir University
  • March 2007

science

Specialties & Skills

Customer Service
operations
Administration
Staff Training
Operations Research
FAST LEARNER
INTERNAL CONTROLS
NEW HIRES
OPERATIONS
PROACTIVE
PROBLEM SOLVING
SELF MOTIVATED
TRAINING
Airport Customer services
Customer support
operation
teamwork
team management
microsoft powerpoint
team leadership
office administration
planning
staff training
administrative organisation
telephone support
marketing management
logistics
supply chain management
office management
office work
Pivot Table
Administration
management
SAP material Management
Microsoft Office
market research
warehouse layout
warehousing operations
materials
outbound
sales support
customer interactions
tourism
accounting

Languages

English
Expert
Urdu
Expert
Hindi
Expert

Training and Certifications

SAP (Training)
Training Institute:
Hewlett-Packard
Date Attended:
August 2013
ePROMIS ERP (Training)
Training Institute:
KTC internationals
Date Attended:
January 2021
SABRE GDS (Training)
Training Institute:
Kingfisher Airlines
Date Attended:
December 2009
Computer Certificate course (Training)
Training Institute:
Doaec
Date Attended:
January 2007

Hobbies

  • Travelling, Enjoy Natures Beauty and Swimming.
    Traveled All over India. Been from Kashmir to Kanyakumari. Love to lie down on green grass and watch blue sky.