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Bilal Ali, IT Technician

Bilal Ali

IT Technician·Computer Planet Limited

United Arab Emirates

Diploma, Diploma in Information Technology

Work experience

Total years of experience: 1 years, 5 months

IT Technician

January 2024 - January 2025

Computer Planet Limited

Nairobi, Kenya

January 2024 - January 2025

• Diagnosed and resolved hardware, software, and network issues, reducing downtime.
• Installed, configured, and maintained desktops, laptops, and printers.
• Optimized operating systems and business applications for performance improvement.
• Provided IT support to staff, ensuring minimal disruption and timely issue resolution.
• Managed communication systems including email configurations and Voice over Internet Protocol phones.
• Performed regular system updates, backups, and enforced data security measures.
• Installed, configured, and maintained CCTV systems, ensuring proper network integration and surveillance
functionality.
Company industry:
Computer Hardware & High-Tech Manufacture

IT Support Technician (Intern)

August 2024 - December 2024

Computer planet

Nairobi, Kenya

August 2024 - December 2024

• Diagnosed and resolved computer hardware and software issues for clients.
• Installed and configured operating system and Microsoft office.
• Replaced faulty hardware and upgrade computer components.
• Assisted in setting up network connections and troubleshooting LAN issues.
Company industry:
IT Services
Job role:
Information Technology

IT Support Assistant

September 2022 - December 2022

Shofco Hospital

Nairobi, Kenya

September 2022 - December 2022

• Provided IT support by troubleshooting hardware, software, and network problems.
• Maintained and updated computer systems, printers, and specialized medical software.
• Supported Electronic Medical Records (EMR) system users, resolving login issues, applying
updates, and training staff.
• Maintained an inventory of IT equipment and software licenses.
• Installed, configured, and secured IT equipment including desktops, laptops, and networking devices.
• Monitored and maintained Local Area Network (LAN) performance to prevent workflow
disruptions.
• Assisted in network cable installation and troubleshooting.
Company industry:
IT Services

Education

KCA UNIVERSITY

November 2024

November 2024

Diploma, Diploma in Information Technology

Kenya

GPA (point): 3.01 out of 5

GPA (point): 3.01 out of 5

KCA University

August 2024

August 2024

Diploma, Information Technology

Kenya

INSTITUTE OF ADVANCED TECHNOLOGY

November 2022

November 2022

High school or equivalent, Certificate in Information Technology

Kenya

GPA (point): 2.8 out of 5

GPA (point): 2.8 out of 5

Dagoretti High School

December 2019

December 2019

High school or equivalent, Kenya Certificate of Secondary Education (KCSE)

Kenya

Dagoretti High School

November 2019

November 2019

High school or equivalent, Secondary Education

Kenya

Skills

IT Officer
Expert
IT Officer
Expert
Troubleshooting
Expert
Troubleshooting
Expert
PC Networking
Expert
PC Networking
Expert
Web Design
Expert
Web Design
Expert
Computer Repair
Expert
Computer Repair
Expert
Administration
Intermediate
Administration
Intermediate
Hardware
Expert
Hardware
Expert
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
TROUBLESHOOTING PROBLEM SOLVING
Intermediate
NETWORK ADMINISTRATION
Intermediate
NETWORK ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
SYSTEM ADMINISTRATION
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
HELP DESK SUPPORT
Intermediate
HELP DESK SUPPORT
Intermediate
BACKUP DEVICES
Intermediate
BACKUP DEVICES
Intermediate
COST ACCOUNTING
Intermediate
COST ACCOUNTING
Intermediate
SOFTWARE INSTALLATION
Intermediate
SOFTWARE INSTALLATION
Intermediate
TROUBLESHOOTING (PROBLEM SOLVING)
Intermediate
TROUBLESHOOTING (PROBLEM SOLVING)
Intermediate
NETWORK CONNECTIONS
Intermediate
NETWORK CONNECTIONS
Intermediate
EMERGING TECHNOLOGIES
Intermediate
EMERGING TECHNOLOGIES
Intermediate
HOTEL MANAGEMENT
Intermediate
HOTEL MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
Science
Intermediate
Science
Intermediate
Technical Support
Expert
Technical Support
Expert
Cashiering
Intermediate
Cashiering
Intermediate
Microsoft Excel
Expert
Microsoft Excel
Expert
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
RECONCILIATION
Intermediate
RECONCILIATION
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
REPAIRING MANUAL MECHANICAL
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
Computer Hardware Troubleshooting
Intermediate
Computer Hardware Troubleshooting
Intermediate
Desktop Support
Intermediate
Desktop Support
Intermediate
Installation
Expert
Installation
Expert
IT Technical Support
Intermediate
IT Technical Support
Intermediate
APPLICATION DEVELOPMENT
Intermediate
APPLICATION DEVELOPMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GOOGLE DESKTOPS
Intermediate
GOOGLE DESKTOPS
Intermediate
NETWORK SUPPORT
Intermediate
NETWORK SUPPORT
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATING SYSTEMS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PROCEDURE DEVELOPMENT
Intermediate
PROCEDURE DEVELOPMENT
Intermediate

Languages

English

Expert

Arabic

Beginner

Swahili

Beginner

Training and Certifications

Certifications
Cisco Computer Hardware Basics
Cisco Networking essentials
Certificate in Information Technology
O CERTIFICATE IN INFORMATION TECHNOLOGY
CISCO NETWORKING
Mar 2024

Hobbies and interests

web development and design

designed a hotel management system for a school project with a grade of B-