Bilal Alshabbah

• I led a complete refresh to transform an outdated infrastructure technology from a high-risk function to an advanced, secure infrastructure. As such, I presented the strategy, roadmap, and action plan based on thorough information security and infrastructure assessment to secure executive approval. I also drove team-building efforts and managed large budgets
• Led the design and Uptime accredited certification of Tier 3 data center for the educational cloud project in the Ministry of Education (MOE)
• Architects the new DC Project ultimately and the Managed Service Project.
• Led the design and implementation of several IT infrastructure projects for MOE and regional offices
• Redesigned infrastructure with-up-date technologies and standards to meet current and future businesses requirements, setup, and tested disaster recovery site
• Initiated project to implement best-in-class monitoring and management best-in-class monitoring and management tools where none existed
• Reorganized infrastructure team to ensure exiting and new staff possessed appropriate capabilities and skills
• Effectively managed budget and controlled cost, saving, 20-25% of allocated funds
• Coordinated and evaluated the implementation of all ICT projects for the company
• Modernized ICT Infrastructure operations with strategic process improvement, including the ITSM and Security
• Leading and managing the project of Boardroom and Multifunction room ICT & A/V preparation
• Heading the whole ICT operations and its various programs and strategies that include network, system, security, unified communications, and support services
• Develops and implements overall IT policies and procedures
• Effectively lead the team with tremendous leadership, direction, guidance, and mentoring
• Overseeing purchases of all IT infrastructure components
• Ensuring in-house project delivery is efficient and on time for both the company and MOE

• Architects the new DC Project completely and the Managed Network Project.
• Leading and managing network operation and support teams warranting quality assurance
• Leading and managing passive and connectivity circuits teams, designs and development team
• Leading the assessment for the new data center project and chosen to lead overall project and requirements
• Overseeing the implementation of Infrastructure Enhancement Project for MOF main campus; including DC Network, DC passive revamping, Servers installation, A10 load balancers, and New Wireless infrastructure
• Singlehandedly directing DR site new project for the whole infrastructure
• Managing the implementation for the IPT and Video Conference Project for all Ministry of Finance employees
• Proficiently make decisions for vendor and partner selection by evaluating the best technology with the best implementer
• Sound knowledge of overall purchasing process from inception to the completion of the project; Request for Proposals (RFP) building with comprehensive knowledge about important conditions
• Consulting and assisting other departments like Systems, Application, Security and Storage in their tasks and projects, when required
• Ensure the application of standards and security policies such as ISO 27001
• Assessing the needs and the demand for the infrastructure requests
• Expertly document policies, SOP, and ITIL standard service desk procedures
• Professionally coordinate with third-party vendors, new project requirement analysis and conduct meetings with presales engineers to finalize ongoing projects
• Provide highly complex technical support to customers by investigating and resolving system related matters
• Entrusted to hire staff for the technical team; sorted resume and conducted technical interviews
• Mentoring the team by providing leadership, direction, and training for their continued personal and professional development
• RIPE registering as an LIR including IPv4 & IPv6; deployment and migration for IPv4 PA

• Carried out network operation and maintenance for the first two years of employment
• Investigated meticulously into network problems and slowness issues through networks and systems
• Planned, designed, and maintained low- and high-level designs for new networks
• Knowledgeably wrote governments and commercial RFP
• Coordinated with vendors for RFP, new project requirement gathering, analysis, and finalization with presales
• WAN optimization, acceleration, and enhancement through different technologies, including Riverbed Steelhead
• Load balance and redundancy mechanisms using various technologies like Cisco, F5, A10.
• Planned, deployed, managed, and operated Cisco Wireless Setup, including Wireless Controllers 4400 & 5500 series and lightweight Access Point (AIR-LAP)
• RIPE registering as an LIR including IPv4 & IPv6; deployment and migration for IPv4 PA
• Responsible for hosting services and E-gate related tasks, including building RFPs, best vendor selection, designing all connectivity/ load balancing mechanisms, and define the data flow
• Documented policies for further action and Standard Operating Procedures (SOP), training guides, and project plans. Followed standard service desk procedures, standards, and incident tickets
• Troubleshoot network services and coordinated with third-party vendors, ISP’s for critical support escalation if necessary.

• Extend marketing for different products and services to the customers
• Make proper study for the customers’ requirements and needs and make customization and BOQs
• Provide Presales efforts which need high technical and sales qualifications
• Monitoring and troubleshooting for monitor all services and products and internet & MPLS links
• Efficiently supported corporate customers and built complete reports
• Competently performed hardware and software support and installation
• Planned and coordinated the operation of a network, system, and technical teams and carried out operations as instructed by Senior management
• Bandwidth optimizing, management, and Load balance such as EXINDA, BlueCoat.
• Performed routine maintenance on all types of ISP Network equipment, Configured and troubleshoot network
• Diagnosed application errors and network connectivity problems and resolved them effectively
• Installed, modified, and made minor repairs to microcomputer hardware and software systems and provided technical assistance and training to system users. Configured and diagnosed client/ server problems
• Replaced and upgraded any network device, IOS upgrades, and features enhancement
• Skilled in administering LAN and WAN applications including, TCP/IP, Ethernet, Fiber Optic