Bilal Chaudhry, IT Manager

Bilal Chaudhry

IT Manager

McARTHUR+COMPANY

Location
United Arab Emirates - Dubai
Education
Diploma, ITIL in IT Service Management
Experience
8 years, 10 Months

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Work Experience

Total years of experience :8 years, 10 Months

IT Manager at McARTHUR+COMPANY
  • United Arab Emirates - Dubai
  • My current job since August 2017

• Data Center Maintenance including Backup, User creation, User Rights & permission.
• Create global access for Data Center.
• Installation & configuration of work stations & servers (As per co. policy)
• ERP admin, database Maintenance, user management, installation & configuration, reporting.
• Server backup & Maintenance with regular checkup and updates.
• Setup mail signatures, configure remote access.
• Desktop & Laptop Systems Maintenance & Troubleshooting.
• Printers sharing, Maintenance & troubleshooting.
• Maintenance checkup for staff laptop systems & Hardware’s.
• Attending Calls & issues, in office & remote.
• Complete Desktop support including Internet, backups, hardware & software.
• POS Staff training on Yardi software.
• To understand the info needs of the system and make sure it is functioning properly for all Modules.
• Managing and Troubleshooting the E-Mail Servers & Hosting of Websites with domain name registration.
• Maintain G Suit google Apps as a super user.
• Keep a check on Website IP Address block listing & spam house check-up.
• Install and Configure CRUX ERP for POS locations.
• Daily POS Data Sync status with servers.
• Create mailing campaign using mail chimp for Bulk email marketing.
• Website Database backup & important modifications.
• Guidance to create basic HTML / forward / park the domain or webpage.
• SEO management for all the websites.
• Upgrading any peripheral should be approved by Head of Department.
• Maintaining software licenses. i.e Windows, MS Office or any other software required in company should be maintained in DML.
• Purchase new hardware as per company’s policy.
• Maintain leasing agreements if any with hardware manufacture or software license.
• Keep service level agreements with manufacture as per their warranty requirement.
• Execute SQL queries as per the requirement or instructed by CRUX ERP suppliers.
• Daily sales reconciliation with CRUX vs Actual.
• Servers Cloud backup & Sync on daily basis.
• Print management & Quota assessment as per user demand.

IT Engineer at MOHD. AL KHATIB COMPUTERS Est. SHARJAH
  • My current job since

Maintain leasing agreements if any with hardware manufacture or software
license.
* Keep service level agreements with manufacture as per their warranty
requirement.
* Execute SQL queries as per the requirement or instructed by CRUX ERP
suppliers.
* Daily sales reconciliation with CRUX vs

Sr. Executive at PakTurk Businessmen Association PTBA
  • October 2014 to July 2015

Domain Controlling, Active Directory, Group Policies.
* Installation and configuration of Routers/ Switches, Networking Cabling.
* Manage IT related matters.
* Update Windows based servers, Proxy server, DNS.
* Visiting PakTurk Schools/ Colleges Computer Labs for IT matters.
* Web Development / Maintenance.
* Graphic Designing

Sr. Executive at ParaTech Software Solutions Pvt Ltd
  • July 2014 to October 2014

ERP Deployment
* Documentation Understandings (Gap Analysis, Functional Specification,
Requirement Specification)
* Review Functional Specifications/ Gap Document of software.
* Making Test Designs (Making test cases)
* Making Fault Reports.
* Making Complete QA Documents.
* Performance Testing (manually)
* ERP Technical Training to end user.
* After sale technical support

IT Officer at Advance International Chemicals Pvt Ltd
  • July 2013 to July 2014
Technical Support
  • to

Designing network architecture, managing its configuration, ensuring proper
deployment and supporting of scalable routed, switched networks,
structured cabling for Local Area (LAN) and Wide Area (WAN) network.
* Management of email system ISP coordination & connectivity.
* Website maintenance and development.
* Hardware/software installation & trouble shooting, and systems
installations.
* All IT Related matters Including new software development, MIS, Network
Maintenance, VPN, TMG, Providing IT Education to other Users.
* Liaise with users and management to identify current and future IT needs to
meet business requirements.
Projects as

Education

Diploma, ITIL in IT Service Management
  • at AXELOS
  • July 2017

Candidate Number: 9980091958135963)

Bachelor's degree, BSCS Computer Sciences
  • at COMSATS Institute of Information Technology Lahore Pakistan
  • December 2013

NA

High school or equivalent, Matriculation
  • at DPS (Divisional Public School)Model Town
  • July 2006

Specialties & Skills

Web Development
Maintenance Management
Graphic Design
PC Networking
Android
COMPUTER HARDWARE
MANAGEMENT
MICROSOFT OFFICE
MICROSOFT WINDOWS
PRINTERS
SERVERS

Social Profiles

Languages

English
Expert
Urdu
Native Speaker

Training and Certifications

ITIL (Certificate)
Date Attended:
August 2017

Hobbies

  • Cricket