Operations Administrator
Cedar White Bradley
Total years of experience :14 years, 0 Months
Updating various IP systems on a regular basis with all details occurring throughout the trademarks registration process.
Attending to the entry and update of IP portfolio data.
Handling courier, sorting incoming and outgoing mail together with distribution of operations post.
Maintaining filing and storage systems.
Managing and auditing documents.
Scanning, filing and profiling of documents and correspondences.
Assisting in IP certificates related work.
Providing administrative assistance when required.
Receive phone calls, emails or other means of queries from citizens.
Provide guidance and accurate information to callers on different electoral law aspects and processes especially on voter’s registration regulations, procedures and deadlines.
Respond to questions raised by callers and provide information on key aspects of the electoral processes or note that the call will require follow-up by officials.
Log reports of all calls received, including filing any complaints made.
Generate reports on the types and nature of phone calls received.
Protect the anonymity of those who call the hotline center.
Properly deal with callers and follow protocol for handling calls.
Ensure that the caller’s concern is accurately recorded.
Treat all callers with respect and demonstrate professionalism to all.
Assist the team with tasks as assigned by the Chief Technical Advisor.
Receive products and store them in an organized manner.
Maintain records of products being delivered and received.
Maintain receipts of all withdrawals from the stockroom.
Report to administration on a regular basis regarding the need/demand of items so that the future orders could be placed accordingly.
Review invoices, maintain records and perform periodic inventories.
Assign the delivery orders to the drivers on a daily basis, and ensure products are loaded into the vehicles in a proper manner in order to avoid any damage.
Follow up on the delivery orders regularly, and investigate if any order was returned.
Track all vehicles via GPS in order to ensure the drivers are abiding by the delivery plan.
Prepare the daily delivery report, in addition to reports regarding the vehicles when requested.
Inspect the vehicles daily to ensure the drivers are maintaining standard procedures.
Perform general office and administrative responsibilities.
Maintain an effective working relationship with all staff.
Maintain a clean and safe working environment.
Ensure the implementation of the company’s rules & regulations.
Ensure that all employees are abiding by the policies and standard procedures.
Evaluate the employees’ progress and development.
Assign routine and non-routine tasks to the employees.
Ensure that shop activities are carried out in the most efficient manner.
Perform shop related activities such as verifying the cleanliness, display and maintenance of the showroom.
Motivate team members and provide them with the necessary support in terms of training and development in order to optimize sales results.
Prepare staff schedule in order to ensure that the shop manpower is effectively matched to the shop’s operational requirements.
Cash Flow management.
Stock management and inventory control.
Quality control.
Prepare daily orders.
Order follow-ups.
Customer service and satisfaction.
Assist in the implementation of company standards, policies and regulations.
Monitor and record accurately attendance payroll data in accordance with established policies and procedures.
Investigate causes of staff lateness and absences.
Track and resolve payroll errors, and prepare reports when needed.
Prepare HR related forms such as applications, uniform orders, salary approvals, salary increments, leave requests.
Ensure that employee records are accurate and well maintained.
File HR records and maintain the HR filing system.
Responsible for recruiting process, placing Ads, filtering applicants, interviewing...
Responsible for induction and termination processes: training for new hires.
Monitor and evaluate the daily production process.
Ensure that the production process is being done in a timely manner.
Ensure that the work of the production workers is efficient and accurate.
Monitor order preparations and ensure that all orders are fully prepared and sent on time.
Welcome and greet customers in the store.
Help and assist customers and provide product description.
Assist customers with their purchase decisions by helping them select relevant products.
Perform physical and electronic inventory of shop products on a regular basis.
Phone operator - take orders from customers on the telephone.
Up-sell and cross-sell products in order to reach sales targets.
Customer service and satisfaction.
B.A of Business Administration Systems (2011) Arab Open University. Major courses: Business English, Understanding Business Functions, Introduction to Business Studies, Understanding Business Behaviors, Systems Thinking: Principles & Practices, Business Behaviors in Changing World, Managing Complexity, etc
B.T III (2007), Informatics & Accounting, Berkeley College, Hamra - Beirut.