Business Analyst
Arpatech
Total years of experience :2 years, 10 Months
· Lead client meetings and facilitated requirement elicitation sessions, working with business stakeholders, project managers and other development team members to pinpoint business goals and software requirements
· Gathered, validated, and documented business requirements via technical documentation such as BRD and SRS in Confluence
· Modelled/mapped business processes and identified opportunities for process improvements
· Elicited and translated client requirements into detailed epics, user stories, tasks and sub-tasks in the product backlog in Jira.
· Utilized team feedback on stories to further refine and groom the product backlog until tickets were ready for sprint allocation.
· Created high-fidelity application wireframes in Balsamiq and worked with designers to further refine wireframes into mockups and usable prototypes in Figma
· Suggested extensive application enhancements
· Rigorously performed validation of QA testing.
· Elicited, analyzed and specified the business needs of multiple stakeholders over multiple detailed meetings with clients.
· Drafted Work Breakdown Structure (WBS) documentation to summarize project requirements for both the development team and clients.
· Utilized low-fidelity wireframes to relay project vision and direction to project team and client, when necessary.
· Created flow charts and BPMN diagrams when necessary, to provide direction to the project team.
· Assisted with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.
· Collaborated with back-end and front-end developers, UI/UX designers, QA personnel and clients to ensure timely delivery of estimates.
· Communicated changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
· Translated conceptual customer requirements into functional requirements in a clear manner that is comprehensible to the project team.
· Gathered and analyzed data in support of business cases, proposed projects and business requirements in the Requirements Gathering and Discovery phases of projects.
· Compiled functional and non-functional requirements in the form of BRD/SRS documentation through regular consultations with clients, product managers and UI/UX department.
· Tracked project and ticket progress through the use of Clickup.
· Created user stories for multiple client projects for testing and development purposes.
· Resolved development, design and communication gaps between backend, frontend, UX and QA regarding client requirements.
· Regularly consulted with product managers and communicated with clients to resolve their issues.
· Utilized simplified UML use case diagrams and data flow diagrams to support BRD/SRS documentation of client projects.
· Created basic wireframes and designs in Figma as references for UX designers to support client.requirements.
· Analyzed process models and suggested improvements to clients' processes by reducing rework, eliminating non-value adding tasks and increasing overall productivity.
· Co-ordinated with UX team to add detail to user stories and product owner requirements for clients
· Gathered requirements from client on desired user needs, features and experience for custom solutions.
· Drafted process models for multiple clients in BPMN 2.0 notation using Signavio.
· Prepared non-technical documentation such as user manuals and video walkthroughs for customers on how to use new product features.
· Tracked the progress of the development of multiple modules simultaneously via sprints and tickets in Jira.
· Wrote user stories, tracked project and ticket progress through the use of Jira and assisted development team in creating work estimates.
· Participated in planning and monitoring of all products sprints and releases through written documentation.
· Transferred previously overlooked process details from Excel to the Council’s process models
stored in the IBM Blueworks Live business process modeler application
· Contributed to daily scrum stand-up by suggesting ways to streamline process models
· Participated in Agile and Scrum events such as daily stand-up, sprint planning and sprint retrospectives
· Drafted process models for two clients in BPMN 2.0 notation
· Practically utilized extensive academic knowledge of end-to-end business process modeling,
analysis and improvement using the company’s cloud-based software
· Added detail to user stories, customer requirements and product owner requirements for two
clients
Key Subjects: - IT Professional Ethics - Project Management - System Analysis and Design - Database Design - Information Systems - Business Analysis - IT Service Management (ITIL) - Information Content Management - IT/Business Alignment (COBIT5) - Enterprise Applications (TOGAF)
Major: PR/Advertising
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